Ata202

Upgrading to SCCP SCCP Upgrading to H323 H323 Catalyst voice and data VLAN configuration Call Manager and Call Manager Express Configuration Analog and digital voice protocols analog FXS, FXO-M1, Tl, El, PRI, CAS, R2 VoIP protocols H323, MGCP, SCCP, SIP, RAS CCM route patterns ( wildcard not tested) CCM route preference and redundancy Digit manipulation and translation G71 lulaw, G711 alaw, G729, G723 Conference bridge software and hardware L2 L3 classifications and policing Unity voicemail...

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J Wew Cluster j Server j MWI Port RTP There are no port configured Again, in this example the fourth port is dedicated for MWI. TRAP is disabled on all CME ports since the Call Manager Integration is being used for Recording Prompts using Media Master. We don't recommend enabling the TRAP on two clusters at the same time. Cisco CallManager L i Properties 3 Cisco CallManager Cli j New Cluster p (.c,r.,rlrir., Answer Message Dialout .TRAP Extension Enabled Notlf...

Br1

Once SRST has been assigned to the Device Pool, reset the Devices and check that the SRST router appears in the list of Call Managers in the Phone's network configuration settings To verify phones are registered to the SRST router use the sh ephone registered command. As well as IP Phones, MGCP Gateways can survive in the event of the WAN failing. Remember, with MGCP Gateways the D-Channel is backhauled to the Call Manager- in the event of the Call Manager becoming unavailable the entire T1 PRI...

Call Manager Express Integration

Unity Ports will have a Skinny registration to the CME in the same way as Unity ports register to the Call Manager. Note that calls to voicemail from CME do NOT require PSTN connectivity. It is very important to complete the CME IOS configuration before configuring the Unity server to communicate with CME. Otherwise the Unity ports will register in no particular order. On the CME increase the maximum number of phones and DN's. The ephone-dn's need to be created with the voicemail port DN...

Call Manager Integration

Run the voicemail port wizard from the Call Manager Administration web page click on Feature-Voice Mail-Cisco Voice Mail Port Wizard. http lab-cm 1 CCMAdmin Main. asp e jFeaturej Device User Application Help Call Pickup t-J - - - Cisco IP Phone Services Cisco Voice Mail Port Client Matter Code Forced Authorization Code Message Waiting Meet-Me Number Pattern Voice Mail Pilot Voice Mail p Voice Mail Profile

Call Manager Setup

Give the Route Points easy to remember names such as RPAA and RPICD- in this case the two Route Points will be used for the Auto-Attendant and ICD scripts. Add the CTI Ports with Call Waiting disabled. Optionally display name can be configured. Add the necessary Users to the Directory. Add the necessary Users to the Directory.

Cisco Call Manager 33 Administration

Copyright 1999 - 2004 Cisco Systems, Inc. All rights reserved. Leave the name of the port-prefix as the default. There are no Cisco Voice Mail Servers configured in Cisco CallManager. To create the first Cisco Voice Mail Server, enter a name below and click Next. Add ports to a new Cisco Voice Mail Server using this name jCiscoUMI V Select the number of ports you wish to configure- this is based on how many are licensed.

Cisco Unity Tel Contents

Delete any existing Integrations and if prompted to reboot, you must reboot the Unity server. Otherwise click 'Create Integration'. Perform the basic tasks needed to add and delete phone system integrations from your Cisco Unity Server. Welcome to the Telephony Integration Setup Wizard This Wizaid helps you create a hew telephony integration for your Cisco Unity Server. A telephony integration defines how you Cisco Unity Server communicates with your phone system. Select the type of phone...

Conference Bridge Configuration

Cisco CallManager Service Parameters facte to ftrsd Ust Conference Bridges Conference Bridge CFB0009438 85660 (DSP Farm Conference Bridge) Registration Registered with Cisco CallManaqur 10.32.84-.144 j p feadress 10.82,84.54 Conference Bridga Type .Cisco iaS Coofcraraqe Britf Conference Bridge Namef- J CFBD0 943B8S66 Description' D tf E Pool* Location DSP Farm Conference Bridge yMaad Qaartsii DP Issue the show seep command in order to verify the SCCP configuration. S uleho ei MeiliuJ 1 1MI 1)1...

Confguring WS6608 Conference Bridge

The way that the WS-X6608 is configured as a device in Cisco CallManager determines whether the ports act as WAN interfaces (Tl El hardware-specific) or support transcoding and conferencing. Each of the eight ports on the blade has a separate MAC address that you can define for transcoder or conference functionality. Once the choice is made, the port is exclusive to that function and is not available for use with the other function. Any attempt made to double-assign the MAC address of a port is...

Configuration

Message Waiting Number New (Copy of 1999) Message Waiting Indicator O0n bff Calling Search Space j < Mono > J * indicates required item For all LINES in the system, you will have to configure Call Forward No Answer and Call Forward Busy to VoiceMail. Notice that Voice Mail Profile is not required since we configured the Profile we created as the default. I Voice Mail Profile I Calling Search Space AAR Group I Network Hold Audio Source < None> Auto Answer Off Voice Mail Destination...

Connecting the IP Phone

Ports 6 1 -24 - data untrusted (Default) set vlan 10 6 1-24 -access* (enable) set vlan 110 6 25-48 t6k-access> (enable) set port auxialaryvlan 6 25-48 dotlp cat6k-access> (enable) set port host 6 25-48 cat6k-access> (enable) set port qos 6 25-48 trust-ext untrust cat6k-access> (enable) set port qos 6 25-48 trust trust

Creating Custom Scripts

Cisco ICD uses Contact Service Queues (CSQs) as the entities that route calls to your resources (agents). Each CSQ controls incoming Cisco IP ICD calls and determines where an incoming call is placed in the queue and to which agent the call is sent. Each CSQ selects resources from an associated resource pool (or just the actual resources) that you define. When an agent becomes available to take a call, the system chooses a queued call from one of the CSQs whose resource pool includes the agent,...

Directory Setup

Use the default Repository profile Use a different Repository profile The next page will prompt you to select a user from the directory to which you want to assign administrator privileges. Note that we logged in using the inbuilt Administrator account the first time we logged into AppAdmin- in this example admin rights are being assigned to the user 'crsadmin'.

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C. 11 K1 I PI li I I)P()IM Rl (ilS I K 11( ) ( .iMSiliii.i1 ddr Port K SSimul Vklr I'orl one N.ime l pe I la'j-. 1112 200 21 1029 10 2 20(121 I I K.)-K I R OIP-C.W nice C'apaeil> Ma . Avail, l urrenl. O lol.il nnnibei nl ,iai .e leL'iMi.mons I The proxy terminates the RTP streams of the devices that are configured to use it. The proxy itself can be co-resident on the gatekeeper or configured on a different IOS router supporting the proxy or MCM feature. ip address 172.5.100.1 255.255.255.0 h....

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Select the codec type and the DTMF relay function. To enable support for Cisco CallManager within MGCP, issue the following command Bind the MGCP application to the voice ports. I' I UK I R I Ruunl'iy)' dial-peer oiee I pots M-liRl-K RU'oiitlii)-- application 1< ( TVI'I' I' l-KRI-R I Ku-unll )- port 2.0.0 23 Before adding the gateway to Call Manager, the hardware type, module and card type must be derived. This is done using the following method Slot 0 C3825 Mother board I GK(TX.S1 P), I...

H323 Configuration

The ATA will be registering to the Gatekeeper as a Terminal. To achieve this, the following ATA Parameters are required. GKorProxy < Gatekeeper IP Address> Gkld < Zone Name> UIDO E. 164 phone number for the Phone 1 port. Codecs being used can be defined by setting the following ATA parameters. RXCodec and TXCodec- Use this parameter to specify receiving-audio codec preference. The following values are valid 0 G.723 (can be selected only if LBRCodec is set to 0) 1 G.711 A-law 3 G.729A...

High Speed Frame Relay Configuration

For the High Speed Frame-Relay, enable Frame Relay Traffic shaping- the parameters are defined in the map-class command. CIR should be set to 95 of the link speed, MINCIR should be set to CIR, BC should be set to CIR 100 and BE should be set to 0. Define Frame Relay Traffic Shaping Parameters map-cKi l'rame-rclay FRTS-1544 frame-relay eir 1466800 frame-relay be 1466X frame-relay be 0 liame relay mineir l4ii6N00 Apply map class to DLCI and enable Frame Relay Traffic shaping Enable traffic...

Hq

A transcoder can also function as a media termination point (MTP) which allows for supplementary serives such as hold and transfer to H323 devices that otherwise would not support this functionality due to a lack of support for the null capabilities set H323 feature. All IOS gateways DO support the null capabilities set so the MTP functionality is generally only required when dealing with non-cisco H323 ays. MTP resources can also be provided in software, however unlike a transcoder will only...

I

I- hJ Cisco Unity Server ti Q Cisco CallManager Properties In programming Cisco CallManager, do not send calls to voice messaging ports in Cisco Unity that cannot answer calls (voice messaging ports that are not set to Answer Calls). For example, if a voice messaging port is set only to Dialout MWI, do not send calls to it. Table 14 Settings for the Voice Messaging Ports Enter the extension for the port as assigned on the phone system. Check this check box to enable the port. The port is...

Ssm

Add Member j Update 11Delete Member Add Member j Update 11Delete Member Direct call to < None > , line 0 Direct call to < None > , line 0 Directory Number AIways Route Member Directory Number AIways Route Member Configuring the ac User in the User Information Window You must configure one user named ac in Cisco CallManager Administration and associate the attendant phones and the pilot points with the user. If you do not configure this user, the attendant console cannot interact with...

ICD Configuration

Resource Name s* Resource ID ICD Extension Resource Group Automatic Available* Assigned Skills sales(5) * indicates required item Update I Canccl Resource Name s* Resource ID ICD Extension Resource Group Automatic Available* Assigned Skills sales(5) Open Rrintable Report of this Resource configuration agentl agentl 1000 Competence Level )5 af (l - Beginner, 10 - Expert) * indicates required item Update I Canccl

Ihr

Configure Extension Mobility Service Parameters Define a maximum login time. Define the multi-login behavior, that is, whether you allow the user to log in to more than one device at a time. Enable the Cisco CallManager Extension Mobility debug traces. You must restart the Cisco Tomcat service after changing these Service Parameters. Current Service Cisco Extension Mobility All parameters apply to the current server except those in the Clusterwide group(s) Maximum Login Time (Hours Minutes)*...

Iip

According Devn s H On the same page specify that the caller is allowed to enter digits during the greeting. After 5 seconds of silence Unity will play the prompt again (twice) before ending the call. P Reprompt the user after this many seconds of silence i J From the 'Caller Input' specify the actions required on relevant key presses. By locking keys Unity proceed to the desired action without waiting for the inter-digit timeout. All unused keys should be set...

Il A

L< Reconi led to the primary Clco CaliM arijger ier 'er after (allouer i corrected. File Integration Cluster View Tools Help El-jjg Cisco Unity Set vet B Cisco CallManaqer - - Properties s- J Ci co CallManager CIl r New Cluster I M e irsage Waiting I ndicator - - - Add the required number of Voicemail Ports. File Integration Cluster View lools Help

Info

Update Selected * I Configure and subscribe Cisco IP Phones to the feature. 8 PI Enable Extension Mobility Feature 8 PI Enable Extension Mobility Feature ft Log In User ID < None > Add Update SpeedTSiate- . ISubscribe Unsubscribe Services Ip.pRndpnnu BseefdS ' Back to Find List Phones Oirectory Numbers - Phone SEP00059A3C7800 (Auto 1000) Registration Unknown

Jem

http 10.2.200.21 If you are using a language other than English for Service Name and Description text, mak (shown below) is selected. Text displays incorrectly if the wrong characterset is selected. (E in all character sets.) Create the Device Profile from Device > Device Settings > Device Profile and Also subscribe the Device Profile to the Extension Mobility Service. Add Update Speed Pi Dependency Recori Subscribe Unsubscribe Servici Back to Find List Device Profiii Add Update Speed Pi...

LLQ Logic Tree

Layer 3 Queuing Subsystem Layer 2 Queuing Subsystem Layer 3 Queuing Subsystem Layer 2 Queuing Subsystem Buffering which will Cause Delay and Eventually Dropped Packets Buffering which will Cause Delay and Eventually Dropped Packets 1. Central to Remote Site Speed Mismatch 2. To Avoid Remote to Central Site Over-Subscription 3. To Prohibit Bursting above Committed Rate What Are You Guaranteed above You Committed Rate In the context of WAN links there are two groupings (based on the Qos SRND Aug...

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. Example Administrator - UNITY-LAB pK.j Subscriber . Example Administrator - UNITY-LAB pK.j Subscriber From the 'Greetings' page go to options and specify the Unity Server and Extension Number of the phone which will be used with Media Master to record the Call Handler Greeting (Welcome to PODX, press ' 1' to sign in, '2' for HQ phone 1, '3' for voicemail of HQ Phone 1). Call Transfer Greetings Caller Input Messages

Manage Integrations

Perform the basic tasks needed to add and delete phone system integrations from your Cisco Unity Server, Enter Cisco CallManager MWI extensions What extensions are you using to turn message waiting indicators (MWIs) on and off Enter the Cr,co CallManager extension lor turning MWI on and olt. On the Set Number of Voice Messaging Ports page, enter the following settings, then click Next. Table 13 Settings for the Set Number of Voice Messaging Ports Page The number of voice messaging ports...

Media Resource Group Configuration

Media Resource Group HQ-MRG (used by 0 devices) Media Resource Group HQ-MRG (used by 0 devices) Media Resource Group Name* HQ-MRG Description Media Resource Group Name* HQ-MRG Description Available Media Resources Includes Conference Bridges (CFB), Media Termination Points (MTP), Music On Hold Servers (MOH), and Transcoders (XCODE) CFB J 0.2.200.21 (CFB) WTPJ 0.2.200.21 (MTP) Use Multicast for MOH Audio (requires at least one multicast MOH resource) The only remaining step is to configure...

Mlp

Link Fragmentation and Interleaving tools With slow-speed WAN circuits, large data packets take an excessively long time to be placed onto the wire. This delay, called serialization delay, can easily cause a VoIP packet to exceed its delay and or jitter threshold. There are two main tools to mitigate serialization delay on slow ( 768 kbps) links Multilink PPP Link Fragmentation and Interleaving (MLP LFI) and Frame Relay Fragmentation (FRF. 12). For ATM-to-Frame Relay interworking FRF. 12 is not...

Moh 10220021

Maximum Multicast Connections* 30 Fixed Audio Source Device P Enable Multicast Audio Sources on this MOH Server Base Multicast IP Address 239.1 1.1 i Base Multicast Port Number Increment Multicast on 1 SampleAudioSource * indicates required item 1638*1 (Even numbers only) G Port Number < IP Address 1638*1 (Even numbers only) G Port Number < IP Address 1 SampleAudioSource * indicates required item Allow Multicasting for the appropriate MRGs.

Out Of Service

-CM Subsystem Core lTepPi til iy Gubsysterrr Nuance TTS Subsystem IN_SERVICE > -WrSERV CE OUT OF SERVICE In the Bootcamp labs you are asked to create two applications- auto-attendant and ICD. Create from Applications-Configure Applications. Use the default scripts to ensure to verify successful configuration before embarking in custom scripting. The default Auto-Attendant script is 'aa.aef and like all other scripts are stored in the C-Program Files-wfawid directory. Notice max sessions is...

Outofservice Outofservice Inservice Out Of Service

The Cisco Media subsystem is a subsystem of the CRA Engine. The Cisco Media subsystem manages the CMT (Cisco Media Termination) media resource, which collects Dual Tone Multi-Frequency (DTMF) data from callers. The Cisco Media subsystem uses dialog groups to organize and share resources among applications. A dialog group is a pool of dialog channels in which each channel is used to perform dialog interactions with a caller, during which the caller responds to automated prompts by pressing...

P4hrir

Inn h II IWS')1 IM > R< > I< M-I l'l)OU 1 mopim-,.- im IHICII.U.J Scrial2 () 0 0, changcd state to down *Jun 22 15 31 09.894 UNbPRO'l0-5-UPD0WN i.ine protocol on Interface Scrial2'0'0 l. changed state to down Mun 22 15 31 09.89< S LINF.PR()T()-5-UI'DOWN Line protocol on Interface Serial2'0'0 2. changed state to down Inn 22 1 i 0')VJS ' MMI'KOIOM IM)( ) V I mc pinluLnl mi Imu I'.iLe lun 22 I * I IIV)S 'nllNk-i-l riJ() Inlet I Sen il2 0 0 i Junuod 1 1-liR l-R Il< fcimi 11 ji-cimitru 1...

Provision the ICD Subsystem

Once the Call Manager has been configured for CRA, the Directory has been setup and the JTAPI Subsystem has been configured and is 'IN-SERVICE' you can now configure the ICD Subsystem. The Resource Manager (RM) of the Cisco IP ICD system is a component of the ICD subsystem. It uses a Cisco CallManager JTAPI (Java Telephony Application Programming Interface) user (called a JTAPI provider) for monitoring agent phones, controlling agent states, and routing and queuing calls. From Subsystems-ICD...

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Once the Cisco CallManager server has finished resetting the device, it is registered on the switch. You can verify that the port is configured for conferencing and display any active conference sessions with the show port voice active module-numberlport-number conference command. -iol)l> -l (enable) show port oice ncli e 5 4 confcrcnce You can also verify that the port is properly configured with the show port module-numberlport-number command. In this case,...

SCCP Configuration

Most of the settings the ATA uses are defined in Call Manager (e.g. Device Pool Regio defines codec). There are a few exceptions to this rule such as enabling Fax Passthru and Disabling the second Phone Port (when unused) SIDx specifies whether to enable the Phone 1 and or Phone 2 ports on the Cisco ATA to register with Cisco Call Manager. (EPIDx is not for SCCP.) SIDx can be one of the following values 0 Disables port port does not attempt to register with Cisco CallManager . or <...

Slow Speed Frame Relay Configuration

The same principles as already mentioned in the slow speed ATM configuration are also applied for slow speed Frame Relay. A Virtual-Template is created and the DLCI is bound to the Virtual-Template. All settings such as ip address, ip pim, bandwidth and service policy are moved to the Virtual-Template in order that the Virtual-Access interfaces which bind to the Template are correctly configured. Remove existing interface config and create Virtual Template mteil'aec SeiialO 1 0.101 poml-lo-puiM...

T1

The WS-6608 also registers to Call Manager- however configuration is much easier. On the 6608 itself put the port into the correct VLAN and enable DHCP. Verify the settings-if DHCP is set up correctly you should see the port assigned an IP Address and TFTP Server. ( onsnle (enable) sot port voice int 4'4 cllicp cniihlc l m 240 Port Name Status Vlan Duplex Speed Type 4''4 enabled 240 full - unknown l'on DHC I M.-U-Address II Address Subtiel-Musk I eiuhle 00-02- - S-i. ) I0 I 200 K4 255.255.255.0...

T1 Pri36

Channel El H323 Gatekeeper CCM Proxy Gatekeeper Call Call Routing no Tech IOS Gateway Registration and Call Debug and IP Media Streaming Conference Bridge and Media Resource Configuring IOS Conference Configuring IOS Confguring WS-6608 Conference Configuring 6608 Music Call Manager Attendant Extension High

Transcoder Configuration

Transcoder MTP00flS43B8566a (DSP Farm Transcoder) Registration Registered with Cisco CallManager 10.62.84.144 Oopy Update Delete Reset j Transcoder Type Cisco IOS Media Termination Paint Special Laad Information I indicates reguirad .item .j Add a Transcoder based on the following Cisco IOS MTP Configuration Settings Choose Cisco IOS Media Termination Point.

Unity Administration

Unity is configured using the administration web page- this is launched by right-clicking on the Unity icon on the right hand side of the taskbar. During the Unity setup an administrator account is created. The 'Example Administrator' account serves as a default owner, message recipient, and member of the following Cisco Unity entities Unaddressed Messages distribution list (by default, the Example Administrator is the only member of this distribution list) All Subscribers distribution list...

Update in Progress

Plo.rse wait whiln the Cisco Voice M.nl Ports or.' . tided. During thir. tim gplease dKfjoj se y Kbrpws rSThe page will update automatically when processing is oniriplete. When you have completed these steps, check the information before clicking on the Finish tab. The wizard takes a few seconds to configure the voicemail ports. From Feature-Voice Mail- Voice Mail Pilot add the Voicemail Pilot. Calling Search Space < None > jJ Make this the default Voice Mail Pilot * indicates required item...

Upgrading to SCCP firmware

The satal86us.exe tool can be used to perform a cross-protocol upgrade to Skinny. Step (1) Go to the directory where the SCCP firmware load is stored (suffix is .zup) Step (2) Running the tool C ata_03_01_0l_sccp_040610_1> satal86us -any -dl ATA030101SCCP040610A.zup Using Host LOCKOOl with IP 10.0.200.4 as upgrade server This machine IP 10.0.200.4 Upgrade Server Port 8000 Data stream 0 port 8500 image found code -- ataI86.itsp2. '3.1 I sinii dialpad ol' i ur telephone ( utached u> uuir AT...

User Configuration

Application Pj-ofilesflf ' . < No Aimlirfitiun Prufil< *s> pplicatiun Profiles, can Le a-tnied after the User rs 'ff-ertcd in the Last Ndme* User ID* User Password* Confirm Password * PIN * Confirm MIN * Telephone Number Martaqer Uier ID Department Usgt-LoG-ate-Enable CTI Application Use Call ParpRetnaval AlluweJ Remember to be EXTREMELY careful to associate the correct devices to the correct users. System Route Plan Service Feature Device User Application Help

Voice Mail Profile Configuration

S* dd greiftV ice Ma il Prof Back to Find List Voice Mail Profil Voice Mail Profile Name* unity Description unity Voice Mail Pilot * * Voice Mail Box Mask B Make- iis the default Voice Mail Profile for the system * indicates required item ** The Voice Hail Pilot is o . . enabingfthis Voic tefrM fci j i v previously assigned default proffe wil loBgw life

Setting up the Directory

The Call Manager configuration defined in the previous section should take no longer than 15-20 minutes. The CTI Route Points and CTI Ports will not show as 'registered' until the JTAPI subsystem has been configured. CRA is configured through the Application Administrator web page than can be brought up from the CRA Administrator program from Program Files. The first time you logon to Application Administrator, you will need to use the inbuilt username and password (Administrator ciscocisco)....

Ios Dhcp

Configure either an ip address to exclude or a range of ip addresses to exclude. The router will assign ip addresses which are not configured in this list. Define one or more scope. The TFTP server is either the Call Manager ip address or the CME Source Address. ili'f iiili-ri> ulcr 11 ADDKI SS 1)11.1 l, option 150 ip < IP ADDRIiSS TFTP Served If the DHCP Server is on a different network to the phones then the following command is required on the router interface on the phone network. In...

SRST configuration

The ip source-address parameter should match the IP Address of the interface your IP Phones use as their default gateway or the IP Address configured in Call Manager as the SRST Reference. The max-ephones and max-dn parameters specifies the maximum number of IP Phones Lines allowed to register with the SRST router- they are configured based on the number of SRST client licenses that has been purchased. ip source-address 10.2.201.1 port 2000 SRST needs to be enabled on a per-Device Pool basis.

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Network Locale i Media Resource Group List Network Locale i Media Resource Group List Location AAR Group i Load Information I Delay between restarts (i R sec icks) Fi inhibit restarts at PRI initialization Location AAR Group i Load Information Channel Sel ction Order* Channel IE Type* PCM Type* s Delay for first restart (1 8 sec ticks) 32 I Delay between restarts (i R sec icks)

High Speed ATM Configuration

Use the Class-maps and Policy-maps mentioned above- LFI is not required for links faster than 768Kbps. Bind the MQC policy to the PVC using the service-policy command. interface I MO I MAO. 101 point-to-pouit You will notice a bandwidth statement in the ATM interface. This is used when the router is calculating the amount of reservable bandwidth for the MQC policy. By default only 75 of the bandwidth is reservable (configurable through the max-reserved-bandwidth command). Available bandwidth...

Configuring 6608 Transcoder

The Catalyst configuration is the same as the conference bridge. The Call Manager configuration is as follows. Choose Service > Media Resource > Transcoder. J ' -_ el < .-tu p. . t - ' tj' r i ( -Ii' Au r 'jri ' - Ho .c-- Cisco CallManager 4.0 Administration Copyright 1999 - 2003 Ciscq Systems, Inc. A l nghts reserved. Click on Add a New Transcoder and fill in the MAC address of the ports on the WS-X6608 blade. The MAC address in this example is from port 5 2 of the WS-6608-T1 blade on...

Hq Site

All media resources in a MRG are load balanced therefore the order the media resources appear in a MRG is irrelevant. The order in which MRGs appear in a MRGL is however relevant- the resources in the second MRG will only ever be used if the media resources in the first MRG are exhausted. MRGLs are assigned to Devices or Device Pools. If a device has a MRGL assigned on a per-device level and also to its Device Pool, then the MRGL for the device is searched first followed by the MRGL assigned to...

Cisco IP Phone Services Configuration

Add a Maw IPPhone Service Back to Find List IP Phorie Services Dependency Pec ords http Any device that will be used by an ICD Agent needs to subscribe to the ICD Service. This normally includes 79XX phones but could also include softphones and Device Profiles that are used by the Extension mobility service. Note You must have changed the Services URL to include the ip address of Call Manager to be able to see the ICD Service displayed on the XML Browser of the phone. far Cisco il* riep Aiity...

Automated alternate routing AAR

Automated alternate routing (AAR) provides a mechanism to reroute calls through the PSTN or other network by using an alternate number. Cisco CallManager automatically reroutes calls through the PSTN or other networks when Cisco CallManager blocks a call due to insufficient location bandwidth. With automated alternate routing, the caller does not need to hang up and redial the called party. When a call is made from the device of one location to the device of another location, location bandwidth...

Cisco Voice Mail Ports

CiscoUMl currently has 0 ports configured, How many ports do you want to add jfM l Configure Device Pool, Calling Search Space and Location settings for voicemail ports. If the Unity Server is physically located in the HQ site, these settings should be the same as the HQ phones. Enter the device information for ports 1 through 4 of CiscoUMl. A Device Pool selection is required. The Wizard applies these settings to all new ports. Enter the device information for ports 1 through 4 of CiscoUMl. A...

G71t

From System-Enterprise parameters Change URLs to use the IP Address of Call Manager rather than the hostname (DNS is not supported in the CCIE Voice Lab). From System-Location Configure Locations required. Call Admission Control (CAC) within Call Manager (Centralized model) is typically done using 'Locations' settings in Call Manager. It is less confusing to provision Locations for Remote sites only and NOT to provision a location for the HQ site (assuming the CCM is located on the HQ LAN)...

Extension Mobility

Cisco CallManager Extension Mobility (an XML-based authentication feature) is comprised of the Cisco CallManager Extension Mobility application and the Cisco CallManager Extension Mobility service. The feature, along with other Cisco CallManager services such as Cisco IP Manager Assistant (IPMA) and CDR Analysis and Reporting (CAR), uses the Cisco Tomcat Service. Cisco CallManager Extension Mobility is automatically installed with Cisco CallManager. Then you configure Cisco CallManager...

Example Call Handler Auto Attendant

An example of creating a Auto-Attendant Call Handler is shown below. The Call Handler is given a DN of 1570 will play a greeting to prompt the caller to press an entry. The Caller Input will route the call such that if the user presses ' 1' the caller is prompted to sign-in '2' the caller is redirected to extension 1001 '3' the caller is sent to the voicemail of extension 1001 All other entries Re-route back to the Auto-Attendant greeting Create the Call Handler and to save time base it on the...

T

The router pauses to collect additional dialed digits. For example destination-pattern 9T matches the digit 9 followed by zero or more digits- it will route the call only after the expiry of the inter-digit timeout. It is also possible that there may be more than one matching dial-peer, for example destination-pattern 3 and destination-pattern 30 will both be matched when the outgoing digit string is '3001'. In this case IOS uses longest-match routing. However...

Multi Tenancy with Unity

When the Call Manager has an overlapping dial plan there is a need to create Unity subscribers which do NOT match the DN of the subscriber line in Call Manager since Unity has no concept of partitions and calling search spaces. Take for example a Call Manager that is shared between two clients- customer A and customer B. In this install of Call Manager there is an overlapping dial plan. Call Manager is configured with a phone with extension 2001 in the customer A partition and a phone with...

J ISM11

This page shows the basic top level information about a call handler. The Name field, of course, is what shows up in the administration interface and is how you search for a handler by name. However this is also it's unique alias in the CallHandler table in the UnityDB SQL database. For this reason the names of all call handlers on a local Unity box must be unique. The Created field is the time and date the handler was created - it's a read only property. If you are listed as the Owner or are a...

Port Trust on the Catalyst 6000

Set port qos < mod port> trust-ext Only applies to port trust on the IP Phone PC Ethernet port Un-related to actual cat6k port trust set port qos < mod port> trust_ Applies to the actual cat6k port trust rules untrusted (default), trust-cos, trust-ipprec, trust-dscp 10 160 cards require an additional ACL to actually enable port trust gos enable port qos 5 1-48 trust trust-cos port qos 5 1-48 vlan-based M- i-i.-.-jL-lfs. -sat o. .1 i ' Tl IF-r IC'ii' duct' 2'j i- 1 cat6k-access>...

Ntp

Initiate the CME wizard and create DHCP server. P4-BR2-R rR(config)rrlelephony-service setup - -Cisco If > Si I clephom Semces Setup - Do on waul lo -.chip DIH. I' -cr ice lor > our II' I'hone.s1.' yes no w.s ( nnll.uiii iiiL. 1311c I' Pool lor Cisco IOS I elephony Services IP network lor telephony set ice Dl l< T l ml I (I.4. n2.< ) Subnet mask lor DHCT network 255.255.255.0 TKTP Server IP address (Option 150) 10.4.202.1 Delimit Kouler lor Dili l> Pool 10 I.JH2.1 Confirm that you...

Or

Interface range Fasti 0 1 - 3 switchport trunk encapsulation dotlq ip address 10.203.1.1 255.255.255.0 interlace vlan 2 iiilcrliiL-e ratine I hmI- 0 I - * swiiilipnri Hunk encapsulation dotlq switchport mode trunk switch trunk native vlan 2 switchport voice vlan 3 Configure NTP on an IOS router as shown below. Ntp server < ip address of NTP server---clock limc onc (.i I f 0 Verify using sh ntp status and check the clock is synchronized. Configure DHCP DHCP can be configured either on the Call...

Callmanager

The only fields that have relevant are UserlD and password- this MUST be set to ac 12345 respectively. Also the Enable CTI Application Use and Call Park Retrieval Allowed check boxes must be checked. Finally, the Attendant Console Phones and the Pilot Points must be associated with the ac user. Attendant Console requires that the TCD and CTI Manager Services are running- go to Call Manager Serviceability-Tools-Service Activiation and ensure that these services are running. The attendant console...

High Availability SRST

Survivable Remote Site Telephony

SRST is a feature in IOS software that allows a router at a remote branch to assume basic call processing responsibilities in the event that the IP Phones at a remote site are unable to contact the central Call Manager. In normal operation, when the WAN is operational, the Branch IP Phones establish a Skinny registration to Call Manager. When the IP Phone loses connectivity to the Call Manager (the phones have a periodic heartbeat to all Call Managers configured in their Call Manager Group) it...

JTAPI Configuration

Note Any change to the Utapi provider requires an engine restart After the JTAPI Provider has been configured you will be prompted to restart the CRA Engine. At this stage the JTAPI Subsystem will not be running- the CTI Port Groups need to be configured first. The CRA system uses JTAPI call control groups to pool together a series of CTI ports, which the system uses to serve calls as they arrive at the CRA server. You can create multiple JTAPI call control groups in order to share and limit...

Class of Restriction COR

COR is used to implement Class of Restriction on phones registered to an IOS gateway either CCME or SRST . Before considering COR it is worth noting that a phone registered to CCME or SRST ephone has an associated pots voice port and an associated dial-peer enter show dial-peer voice summary to view the dial-peers pots ports . A call place to the PSTN from an ephone has two legs to the call like any other call from an IOS gateway- an incoming and outgoing leg. The COR feature provides the...