Advanced Laptops and Portable Devices

The Study Guide portion of this chapter uses a combination of fill-in-the-blank and open-ended questions to test your introductory knowledge of laptops and portable devices. This portion also includes multiple-choice study questions to help prepare you to take the A+ certification exams and to test your overall understanding of the material. The Lab Exercises portion of this chapter includes all the online curriculum worksheets to further reinforce your mastery of the laptop and portable...

Advanced Personal Computers

The Study Guide portion of this chapter uses a combination of fill-in-the-blank and open-ended questions to test your advanced knowledge of personal computers. This portion also includes multiple-choice study questions to help prepare you to take the A+ certification exams and to test your overall understanding of the material. The Lab Exercises portion of this chapter includes all the online curriculum hands-on labs, worksheets, and remote technician exercises to further reinforce your mastery...

Brand and Model Number

1.86 GHz Operating Frequency 1066 MHz Front Side Bus 2M shared L2 Cache 64 bit supported Conroe Core 2.4 GHz Operating Frequency 1066 MHz Front Side Bus 2x4MB L2 Cache 64 bit supported Kentsfield Core Research a heat sink fan assembly that is compatible with the components that your customer owns. The new component must have improved performance or additional capabilities. Enter the specifications in the following table

Brand and Model Number FeaturesCost

CAC-T05-UW ATX, Micro ATX compatible form factor 5X External 5.25 drive bays 1X External 3.5 drive bay 4X Internal 5.25 drive bays 7 expansion slots USB, FireWire, audio front ports Research a power supply that is compatible with the components that your customer owns. The new component must have improved performance or additional capabilities. Enter the specifications in the following table Research a motherboard that is compatible with the components that your customer owns. The new component...

Choose Start Run Type wwwciscocom and press Return see Figure 151 Figure 151 Using the Run Option to Open the

Which browser was used to open the web page Internet Explorer or Firefox If you answered Internet Explorer Choose Start, All Programs, Mozilla Firefox, Mozilla Firefox. Choose Tools, Options, and click the Main tab. Click the Always Check to See if Firefox Is the Default Browser on Startup check box, and then click OK. Restart your computer. Choose Start, All Programs, Mozilla Firefox, Mozilla Firefox. Click Yes to make Firefox the new default browser. Choose Start, All Programs, Internet...

Class Discussion 1023 Identifying Difficult Customer Types

In this activity, identify difficult customer types. Instructor Note You can read these scenarios to the class to begin the discussion. If time permits, discuss how to handle each type of customer so that the technician controls the call. It can be hard to distinguish between a rude customer and an angry customer. The important difference between these two types of customers is that the rude customer will verbally attack the technician or the product. An angry customer will not usually abuse...

Class Discussion 1030 Customer Privacy

In this activity, discuss the importance of respecting customer privacy. Instructor Note A class discussion may help students better comprehend the importance of customer privacy. 1. You are working on a customer's computer, and you need to log off as the administrator and log on as the customer. You have not talked with the customer about her own access to the computer. You see a note with the customer's access information. Do you log on as the customer to test the system and log off Why or...

NetBIOS

What protocol assigns IP addresses as a host comes online and may give different addresses as the host goes online each time 14. What tool is used to attach a RJ-45 connector to a UTP cable 15. What tool can you use to check for a break in a wire or cable 16. What OSI layer does the IP address belong to 18. How fast is the 802.11g wireless solution 19. You have a network card with an amber lighting continually flashing. What does the continually flashing amber light indicate A. Data is...

Concept Questions

Answer the following questions about installing RAM Describe the basic steps in inserting DIMMs or RIMMs onto the motherboard. Line up the notches on the DIMM or RIMM with the plastic tabs located in the socket. When the notches are lined up, apply pressure to the module by pushing it into the socket until it is firmly seated. Describe the basic steps in removing a DIMM or RIMM. Push down the ejector tabs gently and pull the DIMM or RIMM out of the socket.

Confirmation Box Before Disabling a Device

Do you ft' ti wart to disable It A red X appears over the icon of the NIC installed in your computer (see Figure 11-5). Figure 11-5 A Disabled Device in Device Manager Figure 11-5 A Disabled Device in Device Manager Close the Device Manager window (see Figure 11-6). Close the System Properties window, and turn off your computer.

Contact Information

Company Name Handford Insurance Contact J. Halle Company Address 1672 N. 52nd Ave. Company Phone 555-9991 Problem Description I am not able to connect to the network. I can log on to Windows, but I cannot get to my folders on the network. I cannot get to the Internet, either. Everything was fine yesterday because Johnny was using my computer while I was at home sick, but now it does not work. In fact, my e-mail does not work either. I tried to send e-mail, but it did not go anywhere. It just...

Dealing with the Customer

When repairing computers, you may be repairing the computer for someone who works within the same company as you or for a customer who contacted you. One of the main responsibilities is to satisfy the customer or client. Your job or business depends on the customer, so you must be skilled at dealing with people. You will find a range of computer users and customers. Some of these people will be very knowledgeable about computers, and other people can barely turn them on. Some people will be...

Denial of Services Attacks and Other Forms of Attacks

An attacker does not necessarily have to gain access to cause significant problems. Denial of Services (DoS) is a type of attack on a network that is designed to bring the network to its knees either by disabling or crippling a server or by flooding it with useless traffic. Many DoS attacks, such as the Ping of Death and Teardrop attacks, exploit limitations in the TCP IP protocols. Other attacks are application specific, which strike at specific flaws within the program. A Denial of Service...

DRAID 1 and

How do you determine which drive is the master drive in a parallel IDE system A. The device that was installed first 4. If a system has a dual controller for parallel IDE drives, how many drives can it support 5. Which of the following components on the motherboard usually house the IDE connectors 6. What is the minimum number of hard drives required for RAID level 0 7. Which RAID provides disk mirroring

Draid

Which of the following is the SCSI ID number generally recommended for the CD-ROM 9. What is the maximum data transfer rate that USB 2.0 offers 10. If you have a large drive consisting of 275 GB of data, what should you use to back it up regularly 11. When installing an IDE CD-ROM on a computer that already has a single IDE hard drive configured as the master drive on the primary controller, what would you configure the CD-ROM drive for A. Master on the primary IDE controller B. Master on the...

Dwinipcfg all

You notice that a NIC card amber LED is continuously flashing very quickly. What is the problem A. Data transmission is taking place. B. Transmission collisions are occurring. D. The hub or switch is faulty. 24. If you can ping a website by address, but not by name, what is the problem D. The domain controller is down.

Figure 1120 Control Panel

Fy Windows Update ty Help and Support Dote, Time, Language, and Regional Options f Sounds. Speech, and Audio Devices Accessibility Opt la C WINDOWS syste Control Panel The Network and Internet Connections window appears. Click Network Connections (see Figure 11-21). Figure 11-21 Control Panel Network and Internet Connections Address 3 Network and Interne* Connections My Network Places Printers and Other Hardware s j Remote Desktop Phone and Modem Options Home oc SmaJ Office Networking jQ...

Figure 119 Driver Properties of a Device

Intel 21140 Based PCI Fast Ethernet Adapter (Generi X General Advanced Driver Details Resources i pl Intel 21140-Based PCI Fest Ethernet Adapter Generic To view details about the driver files. To update the driver foi this device If the device fails after updating the drive , roll back to the previous installed driver, The Hardware Update Wizard appears. If you are prompted to connect to Windows Update, click the No, Not This Time option button, and then click Next (see Figure 11-10). Figure...

Figure 1411 Empty Printers and Faxes Folder

Back E E3 1 Seapch Folders (TH' Traublnhool printing ttjj Get help with printing Traublnhool printing ttjj Get help with printing Q Control Panel Scanners and Camera* J My Documents Click Add a Printer. The Add Printer Wizard window appears (see Figure 14-12). Figure 14-12 Welcome to the Add Printer Wizard This wizard helps you install a printer or make printer 1 If you have a Plug and Play printer that connects through a USB port (or any other hot pluggable port, such as IEEE 1354. infrared,...

Figure 1414 Connecting to a Networked Shared Printer

If you dorrt know the name or address of the printer, you can search for a printer that meets your needs. What printer do you want to connect to C Browse for a printer (* Connect to tins printer (or to browse for a printer, select this option and click Next) Name jVcomputernameXExampte Example WserverNprinter i* Connect to a printer on the Internet or on a home or office network Example

Figure 144 Epson Product Registration

The information you provide is exclusively for Epson's use and is not rented, sold, or shared with other companies in accordance without Privacy Policy For more information, please click the button below. Failure to complete and reiun this fewm wilt not diminish your warranty rights.

Figure 1516 Connecting to a Shared Printer Using the Add Printer Wizard

If you don't know the name or address of Ihe piinter, you can search for a printer that meets your needs. What piinter do you want to connect to O F id a printer in the directory Connect to this printer (or to browse for a printer, select this option and click Next) Name Example WserverVprinter O Connect to a printer on the Internet or on a home or office network Example The Browse for a Printer window appears (see Figure 15-17). Figure 15-17 Browsing to a Shared Printer in the Add Printer...

Figure 1532 Disconnected Network Connection

Local Area Connection _______ A network cable is unplugged. I Iii Sfc1 E sf L 6 35 A Hover over the Wireless Network Connection icon in the tray (see Figure 15-33). Figure 15-33 Pop-up Box Specifying the Speed of the Wireless Connection What is the speed and signal strength Answers may vary. Open a command window. Ping 127.0.0.1 (see Figure 15-34).

Figure 158 Security Tab in Internet Explorer Options

General Security j Privacy Content j Connections Programs j Advanced Seiect a Web content one to specify is security settings. This zone contains al Web sites you jLJ havent placed in other zones This zone contains al Web sites you jLJ havent placed in other zones - To change the settings, dick Custom Level. - To use the recommended settings, dick Default Levd, Click the Custom Level button. The Security Settings window appears (see Figure 15-9). Figure 15-9 Security Options in Internet...

Fonts

American Standard Code for Information Interchange (ASCII), generally pronounced, ASK-ee, is a character encoding based on the English alphabet and is used to represent text in computers, communications equipment, and other devices that work with text. The original ASCSII standard defined codes for 128 characters 95 are printable characters (including uppercase and lowercase characters, digits, and punctuation characters) and 33 nonprinting characters, used as control characters that affect how...

Fundamental Laptops and Portable Devices

The Study Guide portion of this chapter uses a combination of multiple-choice, matching, fill-in-the-blank, and open-ended questions to test your knowledge of laptop computers, including maintaining and troubleshooting laptop computers. This portion also includes multiple-choice study questions to help prepare you to take the A+ certification exams and to test your overall understanding of the material. The Lab Exercises portion of this chapter includes all the online curriculum worksheets to...

Fundamental Networks

The Study Guide portion of this chapter uses a combination of matching, short-answer, and fill-in-the-blank questions to test your introductory knowledge of computer networks. This portion also includes multiple-choice study questions to help prepare you to take the A+ certification exams and to test your overall understanding of the material. The Lab Exercises portion of this chapter includes all the online curriculum labs and worksheets to further reinforce your mastery of the computer...

Fundamental Operating Systems

The Study Guide portion of this chapter uses a combination of matching, fill-in-the-blank, and open-ended questions to test your knowledge of operating systems. This portion also includes multiple-choice study questions to help prepare you to take the A+ certification exams and to test your overall understanding of the material. The Lab Exercises portion of this chapter includes all the online curriculum hands-on labs and worksheets to further reinforce your mastery of operating systems.

Fundamental Security

The Study Guide portion of this chapter uses a combination of matching, short-answer, and fill-in-the-blank questions to test your introductory knowledge of security in information technology. This portion also includes multiple-choice study questions to help prepare you to take the A+ certification exams and to test your overall understanding of the material. The Lab Exercises portion of this chapter includes all the online worksheets and remote technician exercises to further reinforce your...

Identify the Tcpip Ports

TCP IP ports are used to identify the upper-layer protocols and act as a switchboard to make sure that packets find their way to the right process. Therefore, it is important that you identify common application layer protocols and the well-known port numbers they use. Identify the following TCP IP ports Hypertext Transfer Protocol (HTTP) 80 Simple Mail Transfer Protocol (SMTP) 25 Telecommunication Network (Telnet) 23 Dynamic Host Configuration Protocol (DHCP) 67

Importance of Security

Security is a high concern and a major responsibility for network administrators. Security should also be a concern for anyone who uses a computer to connect to a network including the Internet or a computer that holds confidential information. Computer security refers to the process and techniques by which digital information and related assets are protected. The goals of computer security are the following Integrity refers to the assurance that data is not altered or destroyed in an...

Info

Click the No, Not at This Time option button, and then click Next (see Figure 12-38). Figure 12-38 Registering Windows with Microsoft Register online with Mlcrosofl, and well notify you of new products, product updates, events, promotions, ai you may be I mere sted m Rcgislr nl ion it optional. lire you ready lo register online wdh Micr osaJl Xe . I'd lute to register w h We rosofl now Microsoft > 9 committed to protecting your pirvscy ana does not share your information. Show me the Windows...

Installing a Power Supply

Because the power supply contains a fan to help cool the entire system, the power supply is a half electronic, half mechanical component. Because it is partly mechanical, it is a high failure item. (Mechanical components fail more often then electronic components.) If a power supply fails, it is best to replace it because the power supply contains high voltage a repair will take an electronics technician instead of a PC technician, and the cost of labor will usually exceed the cost of the power...

Internal Dvdrw Drive External Dvdrw Drive

Connection Type Ultrabay External USB 1. List the advantages of an internal drive. The internal DVD drive will install in an internal drive bay, reducing the number of external cables and components needed for the laptop. 2. List the advantages of an external drive. The external DVD allows the drive to be used with a user's laptop and desktop computer. 3. Which DVD drive would you purchase based on your research Write a brief explanation supporting your answer. Answers will vary based on price,...

Introduction to Operating Systems

The operating system (OS) is the computer's most important software. It coordinates the actions of the hardware, the software, and the user so that they can work as one. During bootup, the operating system is loaded from the boot disk (typically the hard disk) to RAM. It provides an interface to the user so that he or she can start other programs by entering a command at the keyboard or by using the mouse to perform an action. Then, depending on the actions of the user and instructions...

Lab 1143 Install Additional RAM

In this lab, you will install additional RAM. The following is the recommended equipment for this lab Computer running Windows XP Professional Available RAM slot on motherboard Instructor Note Complete this installation before class to make sure that the RAM you are using installs correctly. Make sure that you have enough RAM for each computer.

Lab 1225 Install an Alternate Browser Optional

In this lab, you will install the Mozilla Firefox Web Browser. The following is the recommended equipment for this lab A computer running Windows XP Professional Instructor Note Depending on your Internet connection speed, you may require extra time for all students to download the application. If your students are not permitted to connect to the Internet, perform this lab for your classes as a demonstration. Do not allow the students to set Mozilla Firefox as the default browser.

Lab 1424 Install an Allin One Printer Scanner

In this lab, you will check the Windows XP Hardware Compatibility List (HCL) for the Epson Stylus CX7800, install the all-in-one printer scanner, upgrade the driver and any associated software, and test the printer and scanner. The following is the recommended equipment for this lab A computer with the Windows XP Professional operating system An available USB port on the computer An Epson Stylus CX7800 printer scanner Printer scanner installation CD

Lab 1463 Fix a Printer

In this lab, you will troubleshoot and fix a printer that does not print documents for a user. The following is the recommended equipment for this lab At least two computers running Windows XP Professional All-in-one printer connected and installed on one of the computers All-in-one printer installed as a network printer on other computer(s) Computers networked using switch, hub, or wireless router Instructor Note To set up prior to class, remove all permissions to use the printer from the...

Lab 352 Install the Drives

In this lab, you will install the hard disk drive, the optical drive, and the floppy drive. Instructor Note Ensure that the optical and floppy drives are installed right side up so that the media can be inserted into the drive with the label facing up. The following is the recommended equipment for this lab Computer case with power supply and motherboard installed Antistatic wrist strap and antistatic mat

Lab 372 Install Internal Cables

In this lab, install the internal power and data cables in the computer. Instructor Note Data cables should be aligned correctly before inserting. The pins on these connectors are easily bent or broken. If Pin 1 alignment is not correct, the drive will not operate. The following is the recommended equipment for this lab Computer with power supply, motherboard, drives, and adapter cards installed Antistatic wrist strap and antistatic mat

Lab 382 Complete the Computer Assembly

In this lab, you will install the side panels and the external cables on the computer. The following is the recommended equipment for this lab Computer with power supply, motherboard, drives, and adapter cards installed and internal cables connected USB cable for the USB printer

Net start spooler

What is the process to install print drivers in Windows XP 1. Determine the version of the installed printer driver. Remember to select a newer version to increase functionality. 2. Search the Internet to locate the most recent version of the driver. Before you download the driver, make sure that it is compatible with your device. 3. Download the driver. Follow the instructions on the website. 4. Install the driver. When activated, most driver installation programs automatically install the new...

Py Lab 1653 Fix a Security Problem

In this lab, you will gather data from the customer and then instruct the customer on how to fix a computer that does not connect to the wireless network. Document the customer's problem in the following work order The following is the recommended equipment for this lab A computer running Windows XP Professional Linksys 300N wireless router Ethernet patch cable Instructor to set up prior to class On the wireless router, remove the MAC address of one of the student computers connected to the...

Py Lab 392 Boot the Computer

In this lab, you will boot the computer for the first time, explore the BIOS setup program, and change the boot order sequence. The following is the recommended equipment for this lab Assembled computer without an operating system installed Instructor Before allowing a student to power on a computer, verify that all components are installed correctly. If students are unable to find the key(s) to enter the BIOS setup program, you can try the following popular keys F1, F2, F8, ESC, DEL, F10,...

Registry

The Registry is a central, secure database in which Windows 2000 and Windows XP stores all hardware configuration information, software configuration information, and system security policies. Components that use the Registry include the Windows kernel, device drivers, setup programs, NTDETECT.COM, hardware profiles, and user profiles. The Registry is organized in a hierarchical structure. The Registry is first divided into five subtrees. Subtrees have names that begin with the string HKEY,...

Remote Technician 952 Gather Information from the Customer

Gather data from the customer to begin the troubleshooting process. (See the Student Customer Sheet later in the lab for customer information.) Document the customer's problem in the following work order. Company Name Organization of Associated Chartered Federations, Inc. Contact Henry Jones_ Problem Description The user cannot log in on multiple computers on the network. The user's password has probably expired._ Use the contact information and problem description here to report the following...

Social Engineering

When it comes to your organization, you will find that people and knowledge are the organization's greatest assets. However, they can also be the greatest risks, often making them the weakest link when it comes to security. Even at their best, people make mistakes. They fail to see the issues or do not appreciate the consequences. Sometimes, bad judgment or failure to communicate clearly can be the root of the problem. To minimize the problems caused by people, established systems procedures...

Step

Insert the Windows XP installation CD into the CD-ROM drive. When the system starts up, watch for the message Press Any Key to Boot from CD (see Figure 5-1). Instructor Note The computer may boot the CD without this message. If the message appears, press any key on the keyboard to boot the system from the CD. The system will now begin inspecting the hardware configuration. If the message does not appear, the hard drive is empty and the system will now begin inspecting the hardware...

Step 1

Log on to the computer with the Administrator account. Place the Windows XP Professional installation CD into the CD drive. Use Windows Explorer to navigate to the following folder Locate the ICA32.exe application in the folder (see Figure 5-38). Click the ICA32 icon to start the installation process of the Citrix application. You might need to double-click the icon to start the installation. Figure 5-38 Using Windows Explorer to Start the ICA32 Program Desktop ffi J My Documents B > jj My...

Step 10

Click User Accounts (see Figure 12-42). Figure 12-42 Control Panel Network and Internet Connections User Accounts Date, Time, Language, and Regional Options m Sounds, Speech, and And Devices Accessibility Options B Performance and Maintenance ySecurity Center Click Create a New Account from the Pick a Task list (see Figure 12-43). Figure 12-43 Managing User Accounts Instructor Note You will need to provide students with names to use for this account. Type the name provided by your instructor...

Step 11

The C WINDOWS system32 cmd.exe window appears. Type convert G fs NTFS (see Figure 12-65). Figure 12-65 Converting a FAT32 Volume to a NTFS Volume Using the convert Command Microsoft Hindous HP Ueroion B.1.260B < C> Copyright 19SS-2001 Microsoft Cor . 0 lotunent nd Sett in 7 s Eob> conuci-fc G fs ntf3 The convert command changes the file system of a volume without losing data. Press the Enter key (see Figure 12-66). Figure 12-66 Results Displayed Onscreen After a Drive Is Converted to NTFS...

Step 12

The C WINDOWS System32 cmd.exe window is revealed. Type ipconfig all, and then press Enter (see Figure 11-27). Type ping and your IP address. For example, ping 172.10.1.103 (see Figure 11-28). Figure 11-28 Using the ping Command to Test Network Connectivity Write one of the replies of your ping command. Type exit, and then press Enter (see Figure 11-29). Figure 11-29 Using the exit Command to Close the Command Window Figure 11-29 Using the exit Command to Close the Command Window

Step 14

Right-click the connected Local Area Connection and choose Properties (see Figure 11-34). Figure 11-34 Opening the Properties of the Local Area Connection The Local Area Connection Properties window appears. Choose Internet Protocol (TCP IP) and click Properties (see Figure 11-35). Figure 11-35 Local Area Connection Properties with the Client for Microsoft Networks Highlighted Figure 11-35 Local Area Connection Properties with the Client for Microsoft Networks Highlighted Click the Obtain an IP...

Step 17

Click the View tab. Scroll to the bottom of the Advanced Settings area, and then uncheck Use Simple File Sharing (Recommended) (see Figure 12-72). Figure 12-72 Use Simple File Sharing Is Unchecked The Folder Options window closes (see Figure 12-73). Figure 12-73 Properties of a Text File What are the tabs in the Test Properties window General, Security, Summary When Simple File Sharing was enabled, there were two tabs. What is the name of the new tab that was...

Step 2

The BIOS Setup Utility screen appears (see Figure 11-42). aid va need Pouer Boot Security Exit aid va need Pouer Boot Security Exit wOZ.lO (CJCopyrigtit 1985-Z001, American Megatrends, Inc. wOZ.lO (CJCopyrigtit 1985-Z001, American Megatrends, Inc. Who is the manufacturer of the BIOS Answers may vary. Which BIOS version is installed in your computer Answers may vary. Instructor Note As a class, choose a motherboard model from the lab computers. Search the Internet to find the most current...

Step 3

The Internet Protocol (TCP IP) Properties window appears as shown in Figure 8-3. Figure 8-3 Internet Protocol (TCP IP) Properties Window Figure 8-3 Internet Protocol (TCP IP) Properties Window What is the IP Address, Subnet Mask, and Default Gateway listed in the fields of the Use the Following IP Address area Answers may vary. If the computer is configured to Obtain an IP Address Automatically, there will be no information in the fields. Click the Obtain an IP Address...

Step 4

Click the down arrow at the right end of the Address field to view previously visited sites (see Figure 15-6). Figure 15-6 Viewing Previously Visited Sites CCK& C' to Download Google Toolbar Google Search Tm Feeing Lucky La-aura Tec' aor gk h How many sites are listed in the drop-down box Answers may vary. To clear the browser history, choose Tools, Internet Options, and then click the Clear History button (see Figure 15-7). Figure 15-7 Clearing Browser History A confirmation window appears....

Step 5

Locate the RAM slots on the motherboard. In what type of slot(s) will the RAM module(s) be installed How many notches are found on the bottom edge of the RAM module Answers may vary. Align the notch(es) on the bottom edge of the RAM module to the notches in the slot. Press down until the side tabs secure the RAM module. Ensure that none of the RAM module contacts are visible. Reseat the RAM module if necessary. Check the latches to verify that the RAM module is secure. Install any additional...

Step 6

Log on to Windows as an administrator. What Drive Volume Label contains the paging file Figure 12-92 Closing Virtual Memory Without Changes Paging file size for selected drive Drive D Space available 49930 MB 0 Custom size O System managed size O No paging file Total paging file size for all drives The Virtual Memory window closes (see Figure 12-93). Figure 12-93 Performance Options Click Cancel. The Performance Options window closes (see Figure 12-94).

Step 7

Click the My Documents icon on the left side of the Save As dialog box. Click Save. The Backup Type, Destination, and Name window reappears (see Figure 5-76). Figure 5-76 Specifying the Backup Location and Name Your files and settings are stored in the destination you specify. C Documents and Settings' Adman My DocumentsX vj Browse Type a name for this backup

Step 8

The Welcome to Microsoft Windows screen appears (see Figure 12-35). Figure 12-35 Welcome to Microsoft Windows Screen Thank you to purchasing MieiOflPll Windows XP. Click the Help Protect My PC by Turning On Automatic Updates Now option button (see Figure 12-36). Figure 12-36 Help Protect Your System By Turning on Automatic Updates > y .Help protect my PC by turning on Automatic Updates now if vow havenT turned on Automatic Updates, your computer is more vulnerable to Hiuses and other security...

Student Technician Sheet

In this lab, you will gather data from the customer and then instruct the customer on how to fix a printer that does not print documents for a user. Document the customer's problem in the work order Instructor In this lab, the goal is to demonstrate the special skills needed to help a customer fix a computer remotely. Begin this lab with a demonstration Step 1. Select two students who are willing to participate and have good troubleshooting skills. Step 2. Position the students back to back so...

Study Questions

Choose the best answer for each of the questions that follow. 1. You need to add a second hard drive and add more memory to a computer. What should you do first B. Determine the amount of RAM that is in the system. C. Run scandisk on the current hard drive. D. Flash the BIOS with the newest version. 2. You decide to do some preventive maintenance on a computer system, including blowing out dust and dirt. When you perform the preventive maintenance, what should you also be doing (Choose all that...

The Install Menu window appears see Figure 141 Figure 141 Epson Stylus CX7800 Series Install Menu

Connect the USB cable when instructed (see Figure 14-2). Figure 14-2 Prompting to Connect the USB Cable to the Computer Figure 14-2 Prompting to Connect the USB Cable to the Computer The License Agreement window appears (see Figure 14-3). Figure 14-3 ArcSoft License Agreement Please reed Ihe following license agreement carefully. Press the PAGE DOWN key to see the (est of the agreement Press the PAGE DOWN key to see the (est of the agreement The following is a legal software license agreement...

Troubleshooting Example

Follow through this troubleshooting example to gain a better understanding of the details involved in the troubleshooting process. Problem You get a call saying that a computer will not boot. Step 1. Gather data from the customer. When you get to the office, you confirm that the computer has not booted. So you ask the customer the following Have any changes been done to the system Has any maintenance been done on the system Are there any lights on or is the fan running If lights are on or the...

Vocabulary Exercise Completion

Fill in the blanks with the appropriate terms about these laptop components Processors Although desktop processors can be used in laptop computers, mobile processors make a better choice because they have less power consumption and produce less heat. Mobile processors also have the capability to throttle so that they run at lower speeds to consume less power. Motherboard Laptop motherboards vary by manufacturer and are proprietary. RAM The most common RAM that you will find in a laptop is...

Vocabulary Exercise Matching

Match the definition on the left with a term on the right. Definitions a. Creates a bridge between the hardware and OS and allows technicians to create power management schemes in the operating system to get the best performance from the computer. b. Collection of settings that manage the power usage of the computer. c. Documents and applications are saved in RAM, allowing the computer to power on quickly. d. Documents and applications are saved to a temporary file on the hard drive, and will...

W Lab 542 Install Windows XP

In this lab, you will install the Windows XP Professional operating system. The following is the recommended equipment for this lab A computer with a blank hard disk drive Windows XP Professional installation CD Instructor Note Complete an installation before class to ensure that the process goes smoothly. Check each student computer to make sure that the BIOS boot sequence is set to boot from the CD first. To set the BIOS boot sequence, enter the BIOS using the Del key while POST is running....

Worksheet 549 Answer NTFS and FAT32 Questions

Hard disk drives can be formatted using different file systems. NTFS and FAT32 are file systems used by the Windows XP operating system and provide different file system features. Answer the following questions about the NTFS and FAT32 file systems What is the default cluster size setting when formatting a Windows NTFS partition on a hard disk drive larger than 2 GB What is the command used to change a FAT32 partition to an NTFS partition convert What is the Master File Table (MFT) and what...

Worksheet 672 Research Laptop Problems

To find information about the replacement parts, you may have to research the website of the laptop manufacturer. Before you begin this activity, you need to know some information about the laptop. Instructor Note This activity is designed to help the students find information on laptops. Provide students with the required information so that they can work individually or in small groups. To prevent lost lab time, instructors are encouraged to send students...

Worksheet 942 Operating System Updates

In this activity, you will use the Internet to research operating system updates. Be prepared to discuss your research with the class. Instructor Note OS configuration options are located at Start, Control Panel, System, Automatic Updates tab. 1. Which operating system (OS) is installed on your computer Answers may vary. For example, Windows XP Professional. 2. List the configuration options available for updating the OS. Answers may vary. For example Automatic download and installation of...

Y Lab 1145 Install Configure and Partition a Second Hard Drive

In this lab, you will change the boot order, install a second hard drive, create partitions, and map drive letters to partitions. Instructor Note The BIOS screens provided in this lab are examples. Your screens may be different. Familiarize yourself with the BIOS screens on your lab computers before performing this lab. This lab assumes a specific hardware configuration. Note the Recommended Equipment for this lab. If you do not have the recommended equipment, you will need to make adjustments...

Y Lab 1253 Fix an Operating System Problem

In this lab, you will troubleshoot and fix a computer that does not connect to the network. The following is the recommended equipment for this lab A computer running Windows XP Professional Linksys 300N wireless router Ethernet patch cable Instructor to set up prior to class Boot the computers in each student group into safe mode. Use the Control Panel to find the name and location of the driver files used by the NIC. Delete the files from C Windows System32 Drivers. Restart the computer...

Company Name and Job Title

Gentronics Flexible Solutions Field Service Representative Company offers continuing education. Work with hardware and software. Work directly with customers. Local travel. Installation or repair experience of computer hardware Ability to lift and carry up to 50 lbs. Experience with POS equipment (preferred). Which of the jobs that you found in your research would you like to have Explain why you are interested in this job. An example has been provided for you. Gentronics Flexible Solutions...

Worksheet 1110 Job Opportunities

In this activity, you will use the Internet, magazines, or a local newspaper to gather information for jobs in the computer service and repair field. Try to find jobs that require the same types of courses that you are presently taking. Be prepared to discuss your research in class. Research three computer-related jobs. For each job, write the company name and the job title in the column on the left. Write the job details that are most important to you, as well as the job qualifications in the...

Worksheet 1451 Search for Certified Printer Technician Jobs

In this activity, you will use the Internet to gather information about becoming a certified printer technician. In the following table, list the name of three printer manufacturers, any certification programs available, the required skills of the certification, and the make and model of the printers that require a certified technician. An example has been provided for you. Be prepared to discuss your answers. Instructor Note Search words such as printer certification and certification programs...

Generating a New Ticket

Category Security_ Closure Code _ Status Open Summary Customer cannot use laptop wireless connection at work._ Connection Type Wireless Environment Problem Description Customer's wireless connection does not work in any location at the workplace. The customer can use wireless connection at home and other places._ Problem Description Customer's wireless connection does not work in any location at the workplace. The customer can use wireless connection at home and other places._ Problem Solution...

Figure 1415 Epson CX7800 Series Properties

Fg EPSON Stylus CX7800 Series Properties Color Management Security Veraion Information General Sharing Ports Advanced Color Management Security Veraion Information General Sharing Ports Advanced Model EPSO N Stylus CXG600 Series - Features- Printing Preferences, Print Test Page

Worksheet 532 Upgrade Hardware Components

In this worksheet, you will use the Internet, a newspaper, or a local store to gather information about hardware components. Your customer's computer currently has 1 module of 256 MB of RAM, a 40-GB hard disk drive, and an AGP video adapter card with 32 MB of RAM. Your customer wants to be able to play advanced video games. Instructor Note Check to make sure students have chosen parts that are compatible with the current configuration and meet the needs of the customer. Shop around, and in the...

Safe Lab Procedures and Tool

The Study Guide portion of this chapter uses a combination of fill-in-the-blank, matching, and open-ended questions to test your knowledge of safe lab procedures and tool use. This portion also includes multiple-choice study questions to help prepare you to take the A+ certification exams and to test your overall understanding of the material. The Lab Exercises portion of this chapter includes all the online curriculum labs and worksheets to further reinforce your mastery of safe lab procedures...

Worksheet 1137 Research Computer Components

In this activity, you will use the Internet, a newspaper, or a local store to gather information about the components you will need to upgrade your customer's computer. Be prepared to discuss your selections. Instructor Note All the components a student chooses must be compatible with the components provided. (For example, the selected CPU and RAM must work in the provided motherboard.) All the components a student chooses must have improved performance or additional capabilities. The answers...

Worksheet 623 Complete Docking Stations True or False Questions

Enter T for true or F for false in the space provided to correctly identify the statements that follow. _F Docking stations are usually smaller than port replicators and do not have speakers or PCI _T The exhaust vent is an outlet through which the fan expels hot air from the interior of the _T A laptop can be secured to a docking station with a key lock. _F The RJ-11 modem port connects a laptop to a cabled local area network. _F The Ethernet port uses an RJ-45 socket to connect a laptop to a...

Introduction to the Personal Computer

The Study Guide portion of this chapter uses a combination of matching, identification, short-answer, and fill-in-the-blank questions to test your introductory knowledge of computers. This portion also includes multiple-choice study questions to help prepare you to take the A+ certification exams and to test your overall understanding of the material. The Lab Exercises portion of this chapter includes all the online curriculum worksheets to further reinforce your mastery of the content.

Figure 1534 Using the Ping Command to Test Network Connectivity

PinainH 127.0.0.1 with 32 bytes of data Reply from 127.0.0.1 hytes 32 tine< lms TTL 128 Reply from 127.0.0.1 bytes 32 tine< lins TTL 128 ffcllly from 127.0.0.1 f,y( ct 32 tineilrni TTL-128 Reply from 127.0.0,1 bytes 32 tine< lns IIL 128 Packets Sent 4, Heceiued 4, Lost 0 < 0K loss> , Approximate round trip tines in milli-seconds Minimum 0ms, Maximum 0ms, Average '' 0ms How many replies did you receive Four Use the ipconfig command (see Figure 15-35).

Fundamental Printers and Scanners

The Study Guide portion of this chapter uses a combination of matching, fill-in-the-blank, and open-ended questions to test your knowledge of printers and scanners, including maintenance and troubleshooting. This portion also includes multiple-choice study questions to help prepare you to take the A+ certification exams and to test your overall understanding of the material. The Lab Exercises portion of this chapter includes the online curriculum lab to further reinforce your mastery of the...

Advanced Printers and Scanners

The Study Guide portion of this chapter uses short-answer questions to test your knowledge of printers and scanners. This portion also includes multiple-choice study questions to help prepare you to take the A+ certification exams and to test your overall understanding of the material. The Lab Exercises portion of this chapter includes all the online curriculum hands-on labs, worksheets, and remote technician exercises to further reinforce your mastery of the advanced printer and scanner...

W Lab 1583 Fix Network Problem

In this lab, you will troubleshoot and fix a computer that does not connect to the network. The following is the recommended equipment for this lab A computer running Windows XP Professional Linksys 300N wireless router Ethernet patch cable Instructor to set up prior to class On the wireless router, set the Wireless Network Mode to Disabled. This setting can be found on the Wireless, Basic Wireless Settings screen. On the wireless router, set the Maximum Number of Users setting for DHCP to one...

Worksheet 1320 Investigating Repair Centers

Instructor Note The information for this exercise should be obtained from a national computer repair center site such as You can use other websites or local repair centers to complete this activity. Your answers may vary from the sample answers given here. For this worksheet, you will investigate the services provided by a computer repair center. Use the Internet or a local phone directory to locate a repair center. After you have found a repair center, use the center's website to obtain...

Lab 1163 Repair Boot Problem

In this lab, you will troubleshoot and repair a computer that does not boot. The following is the recommended equipment for this lab A computer running Windows XP Professional Instructor to set up prior to class Switch the mouse and keyboard connections (PS2). Unplug the power cable from the optical drive. Switch the jumper on the hard drive(s) to slave. Unplug the IDE cable for the hard drive from the motherboard. Eject the memory completely from the memory bank(s) and place at the bottom of...

Lab Exercises

Worksheet 2.2.2 Diagnostic Software In this activity, you will use the Internet, a newspaper, or a local store to gather information about a manufacturer's hard drive diagnostic program. Be prepared to discuss the diagnostic software you researched. Based on your research, list at least two different hard drive manufacturers. Answers will vary. Examples include Western Digital, Seagate, and Hitachi. Choose a hard drive manufacturer from question one. Does this manufacturer offer hard drive...

Worksheet 8103 Answer Broadband Questions

Which types of signals are carried over a DSL cable Voice and data 2. What is the typical upload speed of a satellite broadband connection 50 Kbps to 1 Mbps 3. Which type of broadband technology is referred to as CATV Cable TV 4. Which cable type is used by a CATV broadband connection RG-59 Coaxial cable 5. ISDN uses existing telephone copper wires to send and receive which types of signals Voice, video, data 6. Which technology is usually an alternative when cable or DSL is not available...

Type ipconfigall and then press the Enter key as shown in Figure 85 Figure 85 Sample Output of the ipconfig all Command

Microsoft Windows XP Uersion 5.1.2600 < C> Copyright 1985-2001 Microsoft Corp. C Docunents and Primary Dns Suffix aner.cisco.con WINS Proxy Enabled No DNS Suffix Search List cisco.con Ethernet adapter Wireless Network Connection Connection-specific DNS Suffix Description Intel< R> PRO Wireless 3945ABG Networ 64.101.114.1 255.255 255.0 64.101.114.1 171.68.10.6 68.2.16.3 68.1.208.3 171.69.2.8 171 68 235 2 Friday February 02, 2007 1 16 25 PM Lease Expires Saturday, February 03, 2007 7 00...

Worksheet 522 Search NOS Jobs

In this worksheet, you will use the Internet, a newspaper, or magazines to gather information about network operating system certifications and jobs that require these certifications. Instructor Note Research network jobs in your local Use the Internet to research three different network operating system certifications. Based on your research, complete the table that follows Courses Training Required for Certification Use the Internet, a newspaper, or a magazine to find at least two network...

Worksheet 641 Match ACPI Standards

Enter the appropriate ACPI standard (S0, S1, S2, S3, S4, S5) next to the correct power management state description The CPU is off, but the RAM is refreshed to maintain the contents. The CPU and RAM are off. The contents of RAM have been saved to a temporary file on the hard disk. This state is also called Suspend to Disk. In Windows XP, this state is known as Hibernate. The CPU is not executing instructions however, the CPU and RAM are still The CPU is off, and the RAM is set to a slow refresh...

Worksheet 634 Answer Laptop Expansion Questions

List three types of PC Cards and the thickness of each. Type Thickness 2. Are PC ExpressCards interchangeable with PC cards No 3. What does APM use to control power management BIOS 4. What does ACPI use to control power management Operating system 5. Can you add desktop RAM to a laptop motherboard No 6. Does a desktop processor use more or less power than a laptop processor of the same speed More power 7. Does a laptop processor generate more or less heat than a desktop processor Less heat

Worksheet 1331 Laptop Batteries

In this activity, you will use the Internet, a newspaper, or a local store to gather information and then enter the specifications for a laptop battery onto this worksheet. Instructor Note You may choose another laptop battery to research. The answers here are specific to the IBM T-43. The battery included with the T-43 is a standard 6-Cell Litl Li-Ion 6-Cell Battery Pack (10.8V 4.8AH) P N 92P1089 Depending on usage, the IBM 6-Cell battery will operate approximately 4 hours. If you need more...

Worksheet 1353 Verify Work Order Information

In this worksheet, a level-two call center technician will find creative ways to verify information that the level-one tech has documented in the work order. A customer complains that the network connection on the laptop is intermittent. The customer states that he is using a wireless PC card for network connectivity. The customer believes that the laptop may be too far from the wireless access point however, he does not know where the wireless access point is located. As a level-two...

Remote Technician 1253 Fix an Operating System Problem

In this lab, you will gather data from the customer, and then instruct the customer on how to fix a computer that does not connect to the network. Document the customer's problem in the work order that follows. Instructor In this lab, the goal is to demonstrate the special skills needed to help a customer fix a computer remotely. Begin this lab with a demonstration 1. Select two students who are willing to participate and have good troubleshooting skills. 2. Position the students back-to-back...

BIOS and the BIOS Setup Program

The BIOS setup program is stored in the system ROM chip. It varies greatly from computer to computer. Today's BIOS setup programs include many options. To organize them, they are often grouped together. Most BIOS setup programs are menu based, including standard CMOS setup, advanced chipset setup, power management, PCI configuration, and peripheral configuration. The standard CMOS setup includes the information for the date, time, floppy drives, hard drives, keyboard, and video card. The...