Company Name and Job Title

Gentronics Flexible Solutions Field Service Representative Company offers continuing education. Work with hardware and software. Work directly with customers. Local travel. Installation or repair experience of computer hardware Ability to lift and carry up to 50 lbs. Experience with POS equipment (preferred). Which of the jobs that you found in your research would you like to have Explain why you are interested in this job. An example has been provided for you. Gentronics Flexible Solutions...

Worksheet 1110 Job Opportunities

In this activity, you will use the Internet, magazines, or a local newspaper to gather information for jobs in the computer service and repair field. Try to find jobs that require the same types of courses that you are presently taking. Be prepared to discuss your research in class. Research three computer-related jobs. For each job, write the company name and the job title in the column on the left. Write the job details that are most important to you, as well as the job qualifications in the...

Vocabulary Exercise Completion

Fill in the blanks with the appropriate terms about installing a hard drive. IDE ribbon cables have a colored line on one side of the ribbon that indicates which edge of the cable connects to pin 1 on the socket. Modern IDE ribbons are notched so that they can be inserted only one way on the motherboard and IDE drive. Each IDE ribbon cable can support up to 2 devices. An EIDE controller supports up to 4 devices. When you have one device connected to the ribbon cable, it is configured as a...

Concept Questions

Answer the following questions about cooling the system What is the primary component within a PC that keeps it cool The fan within the power supply Newer motherboards and cases have been redesigned to keep the PC cooler. How do these designs accomplish this The newer motherboards and cases have been redesigned for better air flow over key electronic components that produce heat. Because the processor is one of the hottest running components within the PC, what is used to keep the processor...

Vocabulary Exercise Matching

Match the definition on the left with a term on the right. A connectionless protocol primarily responsible for addressing and routing packets between hosts. Internet Control Message Protocol (ICMP) Used to obtain hardware addresses (MAC addresses) of hosts located on the same physical network. Internet Group Management Protocol (IGMP) Sends messages and reports errors regarding the Used by IP hosts to report host group membership to local multicast routers. Provides connection-oriented,...

Worksheet 1451 Search for Certified Printer Technician Jobs

In this activity, you will use the Internet to gather information about becoming a certified printer technician. In the following table, list the name of three printer manufacturers, any certification programs available, the required skills of the certification, and the make and model of the printers that require a certified technician. An example has been provided for you. Be prepared to discuss your answers. Instructor Note Search words such as printer certification and certification programs...

Generating a New Ticket

Category Security_ Closure Code _ Status Open Summary Customer cannot use laptop wireless connection at work._ Connection Type Wireless Environment Problem Description Customer's wireless connection does not work in any location at the workplace. The customer can use wireless connection at home and other places._ Problem Description Customer's wireless connection does not work in any location at the workplace. The customer can use wireless connection at home and other places._ Problem Solution...

Step 4

The Setup Manager window appears (see Figure 12-4). Figure 12-4 Welcome to Setup Manager Wizard The Create New button should be checked by default. Click Next (see Figure 12-5). Figure 12-5 Creating a New Answer File Click the Unattended Setup option button (see Figure 12-6). Figure 12-6 Selecting the Type of Setup The type of setup you choose determines the name and foimat of the resulting answer fite, The answer file you create will either be Unattend.txt, Sysprepinf, or a ,sif file. The...

Figure 1415 Epson CX7800 Series Properties

Fg EPSON Stylus CX7800 Series Properties Color Management Security Veraion Information General Sharing Ports Advanced Color Management Security Veraion Information General Sharing Ports Advanced Model EPSO N Stylus CXG600 Series - Features- Printing Preferences, Print Test Page

Worksheet 532 Upgrade Hardware Components

In this worksheet, you will use the Internet, a newspaper, or a local store to gather information about hardware components. Your customer's computer currently has 1 module of 256 MB of RAM, a 40-GB hard disk drive, and an AGP video adapter card with 32 MB of RAM. Your customer wants to be able to play advanced video games. Instructor Note Check to make sure students have chosen parts that are compatible with the current configuration and meet the needs of the customer. Shop around, and in the...

Safe Lab Procedures and Tool

The Study Guide portion of this chapter uses a combination of fill-in-the-blank, matching, and open-ended questions to test your knowledge of safe lab procedures and tool use. This portion also includes multiple-choice study questions to help prepare you to take the A+ certification exams and to test your overall understanding of the material. The Lab Exercises portion of this chapter includes all the online curriculum labs and worksheets to further reinforce your mastery of safe lab procedures...

Worksheet 1137 Research Computer Components

In this activity, you will use the Internet, a newspaper, or a local store to gather information about the components you will need to upgrade your customer's computer. Be prepared to discuss your selections. Instructor Note All the components a student chooses must be compatible with the components provided. (For example, the selected CPU and RAM must work in the provided motherboard.) All the components a student chooses must have improved performance or additional capabilities. The answers...

Worksheet 623 Complete Docking Stations True or False Questions

Enter T for true or F for false in the space provided to correctly identify the statements that follow. _F Docking stations are usually smaller than port replicators and do not have speakers or PCI _T The exhaust vent is an outlet through which the fan expels hot air from the interior of the _T A laptop can be secured to a docking station with a key lock. _F The RJ-11 modem port connects a laptop to a cabled local area network. _F The Ethernet port uses an RJ-45 socket to connect a laptop to a...

Introduction to the Personal Computer

The Study Guide portion of this chapter uses a combination of matching, identification, short-answer, and fill-in-the-blank questions to test your introductory knowledge of computers. This portion also includes multiple-choice study questions to help prepare you to take the A+ certification exams and to test your overall understanding of the material. The Lab Exercises portion of this chapter includes all the online curriculum worksheets to further reinforce your mastery of the content.

Figure 1534 Using the Ping Command to Test Network Connectivity

PinainH 127.0.0.1 with 32 bytes of data Reply from 127.0.0.1 hytes 32 tine< lms TTL 128 Reply from 127.0.0.1 bytes 32 tine< lins TTL 128 ffcllly from 127.0.0.1 f,y( ct 32 tineilrni TTL-128 Reply from 127.0.0,1 bytes 32 tine< lns IIL 128 Packets Sent 4, Heceiued 4, Lost 0 < 0K loss> , Approximate round trip tines in milli-seconds Minimum 0ms, Maximum 0ms, Average '' 0ms How many replies did you receive Four Use the ipconfig command (see Figure 15-35).

Fundamental Printers and Scanners

The Study Guide portion of this chapter uses a combination of matching, fill-in-the-blank, and open-ended questions to test your knowledge of printers and scanners, including maintenance and troubleshooting. This portion also includes multiple-choice study questions to help prepare you to take the A+ certification exams and to test your overall understanding of the material. The Lab Exercises portion of this chapter includes the online curriculum lab to further reinforce your mastery of the...

Study Questions

Choose the best answer for each of the questions that follow 1. Which of the following IP blocks are reserved for private networks 2. Which of the following describes a transmission technology on which data can be transmitted in both directions on a signal carrier at the same time 3. Which of the following is used to automate the IP configuration of network clients 4. Which of the following provides name resolution on the Internet, including translating from hostnames to IP addresses 5. Which...

Student Technician Sheet

Instructor You must prepare the Linksys 300N for this activity by modifying a MAC address in the MAC address filter table and then saving the misconfiguration. The instructions for modifying a MAC Step 1. Ensure that all computers are able to connect to the Linksys 300N wireless router with basic security and with MAC address filtering engaged. Step 2. Connect an Ethernet cable from an Ethernet port on the Linksys 300N wireless router to the computer that manages the router (known as the...

Worksheet 1320 Investigating Repair Centers

Instructor Note The information for this exercise should be obtained from a national computer repair center site such as You can use other websites or local repair centers to complete this activity. Your answers may vary from the sample answers given here. For this worksheet, you will investigate the services provided by a computer repair center. Use the Internet or a local phone directory to locate a repair center. After you have found a repair center, use the center's website to obtain...

Lab 1163 Repair Boot Problem

In this lab, you will troubleshoot and repair a computer that does not boot. The following is the recommended equipment for this lab A computer running Windows XP Professional Instructor to set up prior to class Switch the mouse and keyboard connections (PS2). Unplug the power cable from the optical drive. Switch the jumper on the hard drive(s) to slave. Unplug the IDE cable for the hard drive from the motherboard. Eject the memory completely from the memory bank(s) and place at the bottom of...

Lab Exercises

Worksheet 2.2.2 Diagnostic Software In this activity, you will use the Internet, a newspaper, or a local store to gather information about a manufacturer's hard drive diagnostic program. Be prepared to discuss the diagnostic software you researched. Based on your research, list at least two different hard drive manufacturers. Answers will vary. Examples include Western Digital, Seagate, and Hitachi. Choose a hard drive manufacturer from question one. Does this manufacturer offer hard drive...

Worksheet 8103 Answer Broadband Questions

Which types of signals are carried over a DSL cable Voice and data 2. What is the typical upload speed of a satellite broadband connection 50 Kbps to 1 Mbps 3. Which type of broadband technology is referred to as CATV Cable TV 4. Which cable type is used by a CATV broadband connection RG-59 Coaxial cable 5. ISDN uses existing telephone copper wires to send and receive which types of signals Voice, video, data 6. Which technology is usually an alternative when cable or DSL is not available...

Type ipconfigall and then press the Enter key as shown in Figure 85 Figure 85 Sample Output of the ipconfig all Command

Microsoft Windows XP Uersion 5.1.2600 < C> Copyright 1985-2001 Microsoft Corp. C Docunents and Primary Dns Suffix aner.cisco.con WINS Proxy Enabled No DNS Suffix Search List cisco.con Ethernet adapter Wireless Network Connection Connection-specific DNS Suffix Description Intel< R> PRO Wireless 3945ABG Networ 64.101.114.1 255.255 255.0 64.101.114.1 171.68.10.6 68.2.16.3 68.1.208.3 171.69.2.8 171 68 235 2 Friday February 02, 2007 1 16 25 PM Lease Expires Saturday, February 03, 2007 7 00...

Worksheet 522 Search NOS Jobs

In this worksheet, you will use the Internet, a newspaper, or magazines to gather information about network operating system certifications and jobs that require these certifications. Instructor Note Research network jobs in your local Use the Internet to research three different network operating system certifications. Based on your research, complete the table that follows Courses Training Required for Certification Use the Internet, a newspaper, or a magazine to find at least two network...

Worksheet 641 Match ACPI Standards

Enter the appropriate ACPI standard (S0, S1, S2, S3, S4, S5) next to the correct power management state description The CPU is off, but the RAM is refreshed to maintain the contents. The CPU and RAM are off. The contents of RAM have been saved to a temporary file on the hard disk. This state is also called Suspend to Disk. In Windows XP, this state is known as Hibernate. The CPU is not executing instructions however, the CPU and RAM are still The CPU is off, and the RAM is set to a slow refresh...

Worksheet 634 Answer Laptop Expansion Questions

List three types of PC Cards and the thickness of each. Type Thickness 2. Are PC ExpressCards interchangeable with PC cards No 3. What does APM use to control power management BIOS 4. What does ACPI use to control power management Operating system 5. Can you add desktop RAM to a laptop motherboard No 6. Does a desktop processor use more or less power than a laptop processor of the same speed More power 7. Does a laptop processor generate more or less heat than a desktop processor Less heat

Worksheet 1331 Laptop Batteries

In this activity, you will use the Internet, a newspaper, or a local store to gather information and then enter the specifications for a laptop battery onto this worksheet. Instructor Note You may choose another laptop battery to research. The answers here are specific to the IBM T-43. The battery included with the T-43 is a standard 6-Cell Litl Li-Ion 6-Cell Battery Pack (10.8V 4.8AH) P N 92P1089 Depending on usage, the IBM 6-Cell battery will operate approximately 4 hours. If you need more...

Worksheet 1353 Verify Work Order Information

In this worksheet, a level-two call center technician will find creative ways to verify information that the level-one tech has documented in the work order. A customer complains that the network connection on the laptop is intermittent. The customer states that he is using a wireless PC card for network connectivity. The customer believes that the laptop may be too far from the wireless access point however, he does not know where the wireless access point is located. As a level-two...

Remote Technician 1253 Fix an Operating System Problem

In this lab, you will gather data from the customer, and then instruct the customer on how to fix a computer that does not connect to the network. Document the customer's problem in the work order that follows. Instructor In this lab, the goal is to demonstrate the special skills needed to help a customer fix a computer remotely. Begin this lab with a demonstration 1. Select two students who are willing to participate and have good troubleshooting skills. 2. Position the students back-to-back...

BIOS and the BIOS Setup Program

The BIOS setup program is stored in the system ROM chip. It varies greatly from computer to computer. Today's BIOS setup programs include many options. To organize them, they are often grouped together. Most BIOS setup programs are menu based, including standard CMOS setup, advanced chipset setup, power management, PCI configuration, and peripheral configuration. The standard CMOS setup includes the information for the date, time, floppy drives, hard drives, keyboard, and video card. The...

Worksheet 1522 Protocols

In this activity, you will write the name of the protocol and the default port(s) for each protocol definition in the table. Be prepared to discuss your answers. Provides connections to computers over a TCP IP network Transports web pages over a TCP IP network Automates assignment of IP address on a network Securely transports web pages over a TCP IP network Transports files over a TCP IP network

Printer Troubleshooting

Identify a potential cause for each printer problem in the following table. Transfer corona assembly is malfunctioning. The high voltage power supply that powers the charging and corona assemblies is malfunctioning. Charging corona wire is malfunctioning. Toner spilled on one of the rollers. Spilled toner on the charging corona wire. Unintelligible text on a laser printer. correctly on a laser or inkjet printer. The printhead needs to be cleaned or replaced. Print spooler is frozen. Restart the...

Figure 163 Windows Firewall Exceptions

Window Fpewall s turned oft Voor compwteiii at mk ci attacks and htriBiofw nom cul de unie luch a ike Internet We reconrfiend that you click, he Gerw.il tab and ieteet D iy Window Fpewall s turned oft Voor compwteiii at mk ci attacks and htriBiofw nom cul de unie luch a ike Internet We reconrfiend that you click, he Gerw.il tab and ieteet D iy I Add Ptogan ftitdftia Ed* EU Di otay d ndifc tion vihen Vjidows Fiie val Hocks piogtam What aie the nsfci nl ullrmiim enr lons I Add Ptogan ftitdftia...

Lab 333 Install the Motherboard

In this lab, you will install a CPU, a heat sink fan assembly, and a RAM module on the motherboard. You will then install the motherboard in the computer case. The following is the recommended equipment for this lab Computer case with power supply installed Motherboard standoffs and screws Antistatic wrist strap and antistatic mat Instructor Note If you do not want to have your students install the components in this lab due to the expense and fragility of these components, review the steps...

Worksheet 612 Research Laptops Smart Phones and PDAs

Use the Internet, a newspaper, or a local store to gather information, and then enter the specifications for a laptop, smart phone, and PDA onto this worksheet. What type of equipment do you want What features are important to you For example, you may want a laptop that has an 80 GB hard drive and plays DVDs or has built-in wireless capability. You may need a smart phone with Internet access or a PDA that takes pictures. Shop around, and in the table that follows, list the features and cost for...

Defining a Network

A network is two or more computers connected together to share resources. Many computers communicate with the network by a cable attached to the computer's network interface card (NIC), whereas other computers use some form of wireless technology (infrared, microwaves, or radio waves). Computers are networked according to certain protocols, such as TCP IP, which are the rules or standards that allow computers on the network to communicate with one another. Currently, the benefits of a network...

Worksheet 1334 Laptop RAM

In this activity, you will use the Internet, a newspaper, or a local store to gather information about expansion memory for a(n) IBM T-43 laptop. (Please ask your instructor for the laptop model to research.) Instructor Note You may choose any laptop to research. The answers here are specific to the IBM T-43. 1. Research the manufacturer specifications for the memory in the IBM T-43 laptop. List the spec- 2. Shop around, and in the following table list the features and costs for expansion...

Worksheet 1332 Docking Station

In this activity, you will use the Internet, a newspaper, or a local store to gather information and then enter the specifications for a laptop docking station onto this worksheet. Be prepared to discuss your decisions regarding the docking station you select. Instructor Note You may choose another laptop docking station to research. The answers here are specific to the IBM T-43. Most laptops will use manufacturer proprietary docking stations. 1. Research a docking station compatible with a(n)...

Worksheet 910 Security Attacks

In this activity, you will use the Internet, a newspaper, or magazines to gather information to help you become familiar with computer crime and security attacks in your area. Be prepared to discuss your research with the class. Instructor Note Try to research security attacks that affect your local area. If none are available, use national or global security incidents of high interest. 1. Briefly describe one article dealing with computer crime or a security attack. Answers vary. For example,...

Class Discussion 1022 Controlling the Call

In this activity, discuss positive ways to tell customers negative things. There are four scenarios. Instructor Note You can read these scenarios to the class to begin the discussion. The answers provided here are merely examples of correct ways to control the call. There will be many other correct answers. 1. Demonstrate a positive way to tell a customer that you cannot fix the component and that the customer will have to purchase a new component. The customer's name is Fred. You have been...

Remote Technician 1163 Repair Boot Problem

In this lab, you will gather data from the customer, and then instruct the customer on how to fix a computer that does not boot. Document the customer's problem in the following work order Instructor The hardware changes in this lab are the same as the troubleshooting lab that the students have already completed in this chapter. In this lab, the goal is to demonstrate the special skills needed to help a customer fix a computer remotely. Begin this lab with a demonstration 1. Select two students...

Worksheet 8122 Diagnose a Network Problem

Gather data from the customer to begin the troubleshooting process. Document the customer's problem and a solution in the following work order. (See the Student Customer Sheet later in the lab for more information.) Company Address 1672 N. 52nd Ave. Company Phone 555-9991_ Summary The customer is unable to connect to the network. Customer is not able to send or receive email._ Problem Description Customer cannot access network folders. Customer cannot send or receive email. Customer was able to...

Brand and Model Number FeaturesCost

XFX PCI Express X16 189.99 256 MB GDDR3 1600 MHz memory clock 256-bit memory interface 575 MHz Core clock 768 MB GDDR3 1800 MHz memory clock 384-bit memory interface List three components that must have the same or compatible form factor Case, power supply, motherboard List three components that must conform to the same socket type Motherboard, CPU, heat sink fan List two components that must utilize the same front side bus speed Motherboard, CPU List three considerations when you choose memory...

Study Guide

What Essentials

A computer is a machine composed of electronic devices used to process data. Data is the raw facts, numbers, letters, or symbols that the computer processes into meaningful information. Examples of data include a letter to a company or a client, a report for your boss, a budget proposal for a large project, or an address book of your friends and business associates. After data is saved (or written to disk), it can be retrieved anytime, printed on paper, or sent to someone else using the...

Installing a Processor

Now that you can identify the various parts of a computer, can follow ESD prevention procedures, and are familiar with the safety issues, you are ready to learn the various steps to build a PC. Because the processor is considered the brain of the computer, you will eventually need to install the processor and its thermal solution onto the motherboard. When installing a processor, the chip must be oriented properly on the motherboard. If a processor is off by 90 degrees or inserted backward, it...

Labs and Study Guide Third Edition

800 East 96th Street Indianapolis, Indiana 46240 USA IT Essentials PC Hardware and Software Labs and Study Guide, Third Edition Instructor's Edition Copyright 2008 Cisco Systems, Inc. Cisco Press logo is a trademark of Cisco Systems, Inc. Published by Cisco Press 800 East 96th Street Indianapolis, IN 46240 USA All rights reserved. No part of this book may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information...

Worksheet 1010 Technician Resources

In this worksheet, you will use the Internet to find online resources for a specific computer component. Search online for resources that can help you troubleshoot the component. In the following table list at least one website for each of the following types of resources online FAQs, online manuals, online troubleshooting site, blogs, and online help sites. Give a brief description of the content on the site. Be prepared to discuss the usefulness of the resources you found. Instructor note...

Worksheet 921 Third Party Antivirus Software

In this activity, you will use the Internet, a newspaper, or a local store to gather information about third-party antivirus software. 1. Using the Internet, a newspaper, or a local store, research two antivirus software applications. Based on your research, complete the following table Subscription Length (Month Year Lifetime) Cost Automatically detect and block viruses, spyware, Rootkit Protection finds and removes hidden threats in Internet Worm Protection blocks viruses, spyware, and 2....

Worksheet 1611 Answer Security Policy Questions

In this activity, you will answer security questions regarding the IT Essentials classroom. Instructor Note These questions are designed to help the students understand some of the issues they need to address when creating a security policy. 1. List the person(s) responsible for each piece of network equipment that is used in your classroom (for example, routers, switches, and wireless access points). The school administrators. The operators or owners of the school. The instructor. 2. List the...

Worksheet 1623 Research Firewalls

In this activity, you will use the Internet, a newspaper, or a local store to gather information about hardware and software firewalls. 1. Using the Internet, research two hardware firewalls. Based on your research, complete the table that follows Subscription Length (Month Year Lifetime) 2. Which hardware firewall would you purchase List reasons for your selection. Answers will vary. SonicWall Pro1260 Supports enough users for my small business and also provides a DMZ where I can place my web...

Worksheet 891 Internet Search for NIC Drivers

In this worksheet, you will search the Internet for the latest NIC drivers for a network card. Instructor Note There are many Internet sites where driver downloads may be found. It is likely there will not be one correct answer. If your students do not have Internet access, perform this lab as a demonstration. Complete the following table. An example has been provided for you. Drivers are routinely updated. Manufacturers often move driver files to different areas of their websites. Version...