Advanced Laptops and Portable Devices

The Study Guide portion of this chapter uses a combination of fill-in-the-blank and open-ended questions to test your introductory knowledge of laptops and portable devices. This portion also includes multiple-choice study questions to help prepare you to take the A+ certification exams and to test your overall understanding of the material. The Lab Exercises portion of this chapter includes all the online curriculum worksheets to further reinforce your mastery of the laptop and portable...

Advanced Personal Computers

The Study Guide portion of this chapter uses a combination of fill-in-the-blank and open-ended questions to test your advanced knowledge of personal computers. This portion also includes multiple-choice study questions to help prepare you to take the A+ certification exams and to test your overall understanding of the material. The Lab Exercises portion of this chapter includes all the online curriculum hands-on labs, worksheets, and remote technician exercises to further reinforce your mastery...

Brand and Model Number

1.86 GHz Operating Frequency 1066 MHz Front Side Bus 2M shared L2 Cache 64 bit supported Conroe Core 2.4 GHz Operating Frequency 1066 MHz Front Side Bus 2x4MB L2 Cache 64 bit supported Kentsfield Core Research a heat sink fan assembly that is compatible with the components that your customer owns. The new component must have improved performance or additional capabilities. Enter the specifications in the following table

Brand and Model Number FeaturesCost

CAC-T05-UW ATX, Micro ATX compatible form factor 5X External 5.25 drive bays 1X External 3.5 drive bay 4X Internal 5.25 drive bays 7 expansion slots USB, FireWire, audio front ports Research a power supply that is compatible with the components that your customer owns. The new component must have improved performance or additional capabilities. Enter the specifications in the following table Research a motherboard that is compatible with the components that your customer owns. The new component...

Choose Start Run Type wwwciscocom and press Return see Figure 151 Figure 151 Using the Run Option to Open the

Which browser was used to open the web page Internet Explorer or Firefox If you answered Internet Explorer Choose Start, All Programs, Mozilla Firefox, Mozilla Firefox. Choose Tools, Options, and click the Main tab. Click the Always Check to See if Firefox Is the Default Browser on Startup check box, and then click OK. Restart your computer. Choose Start, All Programs, Mozilla Firefox, Mozilla Firefox. Click Yes to make Firefox the new default browser. Choose Start, All Programs, Internet...

Concept Questions

Answer the following questions about installing RAM Describe the basic steps in inserting DIMMs or RIMMs onto the motherboard. Line up the notches on the DIMM or RIMM with the plastic tabs located in the socket. When the notches are lined up, apply pressure to the module by pushing it into the socket until it is firmly seated. Describe the basic steps in removing a DIMM or RIMM. Push down the ejector tabs gently and pull the DIMM or RIMM out of the socket.

Confirmation Box Before Disabling a Device

Do you ft' ti wart to disable It A red X appears over the icon of the NIC installed in your computer (see Figure 11-5). Figure 11-5 A Disabled Device in Device Manager Figure 11-5 A Disabled Device in Device Manager Close the Device Manager window (see Figure 11-6). Close the System Properties window, and turn off your computer.

Contact Information

Company Name JH Paint Supply Contact Jill Henderson Company Address 114 W. Main Street Company Phone 1-866-555-2143 Problem Description Well, the problem does not always seem to be there. Typically, not all computers on the network are used all of the time, so everything seems to be fine. On some busy days, every computer is being used and there is always one computer that cannot connect. I cannot figure out what the problem is because it is not usually on the same computer. When a computer...

DRAID 1 and

How do you determine which drive is the master drive in a parallel IDE system A. The device that was installed first 4. If a system has a dual controller for parallel IDE drives, how many drives can it support 5. Which of the following components on the motherboard usually house the IDE connectors 6. What is the minimum number of hard drives required for RAID level 0 7. Which RAID provides disk mirroring

Draid

Which of the following is the SCSI ID number generally recommended for the CD-ROM 9. What is the maximum data transfer rate that USB 2.0 offers 10. If you have a large drive consisting of 275 GB of data, what should you use to back it up regularly 11. When installing an IDE CD-ROM on a computer that already has a single IDE hard drive configured as the master drive on the primary controller, what would you configure the CD-ROM drive for A. Master on the primary IDE controller B. Master on the...

Dwinipcfg all

You notice that a NIC card amber LED is continuously flashing very quickly. What is the problem A. Data transmission is taking place. B. Transmission collisions are occurring. D. The hub or switch is faulty. 24. If you can ping a website by address, but not by name, what is the problem D. The domain controller is down.

Figure 1120 Control Panel

Fy Windows Update ty Help and Support Dote, Time, Language, and Regional Options f Sounds. Speech, and Audio Devices Accessibility Opt la C WINDOWS syste Control Panel The Network and Internet Connections window appears. Click Network Connections (see Figure 11-21). Figure 11-21 Control Panel Network and Internet Connections Address 3 Network and Interne* Connections My Network Places Printers and Other Hardware s j Remote Desktop Phone and Modem Options Home oc SmaJ Office Networking jQ...

Figure 119 Driver Properties of a Device

Intel 21140 Based PCI Fast Ethernet Adapter (Generi X General Advanced Driver Details Resources i pl Intel 21140-Based PCI Fest Ethernet Adapter Generic To view details about the driver files. To update the driver foi this device If the device fails after updating the drive , roll back to the previous installed driver, The Hardware Update Wizard appears. If you are prompted to connect to Windows Update, click the No, Not This Time option button, and then click Next (see Figure 11-10). Figure...

Figure 1411 Empty Printers and Faxes Folder

Back E E3 1 Seapch Folders (TH' Traublnhool printing ttjj Get help with printing Traublnhool printing ttjj Get help with printing Q Control Panel Scanners and Camera* J My Documents Click Add a Printer. The Add Printer Wizard window appears (see Figure 14-12). Figure 14-12 Welcome to the Add Printer Wizard This wizard helps you install a printer or make printer 1 If you have a Plug and Play printer that connects through a USB port (or any other hot pluggable port, such as IEEE 1354. infrared,...

Figure 1414 Connecting to a Networked Shared Printer

If you dorrt know the name or address of the printer, you can search for a printer that meets your needs. What printer do you want to connect to C Browse for a printer (* Connect to tins printer (or to browse for a printer, select this option and click Next) Name jVcomputernameXExampte Example WserverNprinter i* Connect to a printer on the Internet or on a home or office network Example

Figure 144 Epson Product Registration

The information you provide is exclusively for Epson's use and is not rented, sold, or shared with other companies in accordance without Privacy Policy For more information, please click the button below. Failure to complete and reiun this fewm wilt not diminish your warranty rights.

Figure 1516 Connecting to a Shared Printer Using the Add Printer Wizard

If you don't know the name or address of Ihe piinter, you can search for a printer that meets your needs. What piinter do you want to connect to O F id a printer in the directory Connect to this printer (or to browse for a printer, select this option and click Next) Name Example WserverVprinter O Connect to a printer on the Internet or on a home or office network Example The Browse for a Printer window appears (see Figure 15-17). Figure 15-17 Browsing to a Shared Printer in the Add Printer...

Figure 1532 Disconnected Network Connection

Local Area Connection _______ A network cable is unplugged. I Iii Sfc1 E sf L 6 35 A Hover over the Wireless Network Connection icon in the tray (see Figure 15-33). Figure 15-33 Pop-up Box Specifying the Speed of the Wireless Connection What is the speed and signal strength Answers may vary. Open a command window. Ping 127.0.0.1 (see Figure 15-34).

Figure 158 Security Tab in Internet Explorer Options

General Security j Privacy Content j Connections Programs j Advanced Seiect a Web content one to specify is security settings. This zone contains al Web sites you jLJ havent placed in other zones This zone contains al Web sites you jLJ havent placed in other zones - To change the settings, dick Custom Level. - To use the recommended settings, dick Default Levd, Click the Custom Level button. The Security Settings window appears (see Figure 15-9). Figure 15-9 Security Options in Internet...

Fundamental Laptops and Portable Devices

The Study Guide portion of this chapter uses a combination of multiple-choice, matching, fill-in-the-blank, and open-ended questions to test your knowledge of laptop computers, including maintaining and troubleshooting laptop computers. This portion also includes multiple-choice study questions to help prepare you to take the A+ certification exams and to test your overall understanding of the material. The Lab Exercises portion of this chapter includes all the online curriculum worksheets to...

Fundamental Operating Systems

The Study Guide portion of this chapter uses a combination of matching, fill-in-the-blank, and open-ended questions to test your knowledge of operating systems. This portion also includes multiple-choice study questions to help prepare you to take the A+ certification exams and to test your overall understanding of the material. The Lab Exercises portion of this chapter includes all the online curriculum hands-on labs and worksheets to further reinforce your mastery of operating systems.

Fundamental Security

The Study Guide portion of this chapter uses a combination of matching, short-answer, and fill-in-the-blank questions to test your introductory knowledge of security in information technology. This portion also includes multiple-choice study questions to help prepare you to take the A+ certification exams and to test your overall understanding of the material. The Lab Exercises portion of this chapter includes all the online worksheets and remote technician exercises to further reinforce your...

Installing a Power Supply

Because the power supply contains a fan to help cool the entire system, the power supply is a half electronic, half mechanical component. Because it is partly mechanical, it is a high failure item. (Mechanical components fail more often then electronic components.) If a power supply fails, it is best to replace it because the power supply contains high voltage a repair will take an electronics technician instead of a PC technician, and the cost of labor will usually exceed the cost of the power...

Internal Dvdrw Drive External Dvdrw Drive

Connection Type Ultrabay External USB 1. List the advantages of an internal drive. The internal DVD drive will install in an internal drive bay, reducing the number of external cables and components needed for the laptop. 2. List the advantages of an external drive. The external DVD allows the drive to be used with a user's laptop and desktop computer. 3. Which DVD drive would you purchase based on your research Write a brief explanation supporting your answer. Answers will vary based on price,...

Net start spooler

What is the process to install print drivers in Windows XP 1. Determine the version of the installed printer driver. Remember to select a newer version to increase functionality. 2. Search the Internet to locate the most recent version of the driver. Before you download the driver, make sure that it is compatible with your device. 3. Download the driver. Follow the instructions on the website. 4. Install the driver. When activated, most driver installation programs automatically install the new...

Py Lab 392 Boot the Computer

In this lab, you will boot the computer for the first time, explore the BIOS setup program, and change the boot order sequence. The following is the recommended equipment for this lab Assembled computer without an operating system installed Instructor Before allowing a student to power on a computer, verify that all components are installed correctly. If students are unable to find the key(s) to enter the BIOS setup program, you can try the following popular keys F1, F2, F8, ESC, DEL, F10,...

Registry

The Registry is a central, secure database in which Windows 2000 and Windows XP stores all hardware configuration information, software configuration information, and system security policies. Components that use the Registry include the Windows kernel, device drivers, setup programs, NTDETECT.COM, hardware profiles, and user profiles. The Registry is organized in a hierarchical structure. The Registry is first divided into five subtrees. Subtrees have names that begin with the string HKEY,...

Remote Technician 952 Gather Information from the Customer

Gather data from the customer to begin the troubleshooting process. (See the Student Customer Sheet later in the lab for customer information.) Document the customer's problem in the following work order. Company Name Organization of Associated Chartered Federations, Inc. Contact Henry Jones_ Problem Description The user cannot log in on multiple computers on the network. The user's password has probably expired._ Use the contact information and problem description here to report the following...

Step 1

If a switch is present on the power supply, set the switch to 0 or Off. Unplug the computer from the AC outlet. Remove the side panels from the case. Put on the antistatic wrist strap and clip it to the case. Choose an appropriate slot on the motherboard to install the new wireless NIC. You might need to remove the metal cover near the slot on the back of the case (see Figure 15-21). Figure 15-21 Removing the Metal Cover Near the Slot on the Back of the Case Figure 15-21...

Step

What type of expansion slot is compatible with the video adapter card PCI, AGP, or PCIe Locate a compatible expansion slot for the video adapter card on the motherboard. Remove the slot cover from the back of the case, if necessary. Align the video adapter card to the expansion slot. Press down gently on the video adapter card until the card is fully seated. Secure the video adapter card by attaching the PC mounting bracket to the case with a screw.

Step 5

Locate the RAM slots on the motherboard. In what type of slot(s) will the RAM module(s) be installed How many notches are found on the bottom edge of the RAM module Answers may vary. Align the notch(es) on the bottom edge of the RAM module to the notches in the slot. Press down until the side tabs secure the RAM module. Ensure that none of the RAM module contacts are visible. Reseat the RAM module if necessary. Check the latches to verify that the RAM module is secure. Install any additional...

Step 7

Press Enter (see Figure 12-22). Figure 12-22 Windows XP Installation Welcome Screen Windows XP Professional Setup Uclconc to Setup. This portion of the Sotup proyrdn prepares Microsoft(R) Windows< R> XP to run on your computer. To sot up Uindows XP now, press ENTER. To repair a Windows XP installation using Recovery Console, press R. To quit Setup without installing Windows XP, press F3. The Windows XP Licensing Agreement screen appears. Press F8 (see...

Student Technician Sheet

In this lab, you will gather data from the customer and then instruct the customer on how to fix a printer that does not print documents for a user. Document the customer's problem in the work order Instructor In this lab, the goal is to demonstrate the special skills needed to help a customer fix a computer remotely. Begin this lab with a demonstration Step 1. Select two students who are willing to participate and have good troubleshooting skills. Step 2. Position the students back to back so...

Study Questions

Choose the best answer for each of the questions that follow. 1. You need to add a second hard drive and add more memory to a computer. What should you do first B. Determine the amount of RAM that is in the system. C. Run scandisk on the current hard drive. D. Flash the BIOS with the newest version. 2. You decide to do some preventive maintenance on a computer system, including blowing out dust and dirt. When you perform the preventive maintenance, what should you also be doing (Choose all that...

The Install Menu window appears see Figure 141 Figure 141 Epson Stylus CX7800 Series Install Menu

Connect the USB cable when instructed (see Figure 14-2). Figure 14-2 Prompting to Connect the USB Cable to the Computer Figure 14-2 Prompting to Connect the USB Cable to the Computer The License Agreement window appears (see Figure 14-3). Figure 14-3 ArcSoft License Agreement Please reed Ihe following license agreement carefully. Press the PAGE DOWN key to see the (est of the agreement Press the PAGE DOWN key to see the (est of the agreement The following is a legal software license agreement...

Vocabulary Exercise Completion

Fill in the blanks with the appropriate terms about these laptop components Processors Although desktop processors can be used in laptop computers, mobile processors make a better choice because they have less power consumption and produce less heat. Mobile processors also have the capability to throttle so that they run at lower speeds to consume less power. Motherboard Laptop motherboards vary by manufacturer and are proprietary. RAM The most common RAM that you will find in a laptop is...

Vocabulary Exercise Matching

Match the definition on the left with a term on the right. Definitions a. Creates a bridge between the hardware and OS and allows technicians to create power management schemes in the operating system to get the best performance from the computer. b. Collection of settings that manage the power usage of the computer. c. Documents and applications are saved in RAM, allowing the computer to power on quickly. d. Documents and applications are saved to a temporary file on the hard drive, and will...

Worksheet 549 Answer NTFS and FAT32 Questions

Hard disk drives can be formatted using different file systems. NTFS and FAT32 are file systems used by the Windows XP operating system and provide different file system features. Answer the following questions about the NTFS and FAT32 file systems What is the default cluster size setting when formatting a Windows NTFS partition on a hard disk drive larger than 2 GB What is the command used to change a FAT32 partition to an NTFS partition convert What is the Master File Table (MFT) and what...

Worksheet 672 Research Laptop Problems

To find information about the replacement parts, you may have to research the website of the laptop manufacturer. Before you begin this activity, you need to know some information about the laptop. Instructor Note This activity is designed to help the students find information on laptops. Provide students with the required information so that they can work individually or in small groups. To prevent lost lab time, instructors are encouraged to send students...

Company Name and Job Title

Gentronics Flexible Solutions Field Service Representative Company offers continuing education. Work with hardware and software. Work directly with customers. Local travel. Installation or repair experience of computer hardware Ability to lift and carry up to 50 lbs. Experience with POS equipment (preferred). Which of the jobs that you found in your research would you like to have Explain why you are interested in this job. An example has been provided for you. Gentronics Flexible Solutions...

Worksheet 1110 Job Opportunities

In this activity, you will use the Internet, magazines, or a local newspaper to gather information for jobs in the computer service and repair field. Try to find jobs that require the same types of courses that you are presently taking. Be prepared to discuss your research in class. Research three computer-related jobs. For each job, write the company name and the job title in the column on the left. Write the job details that are most important to you, as well as the job qualifications in the...

Worksheet 1451 Search for Certified Printer Technician Jobs

In this activity, you will use the Internet to gather information about becoming a certified printer technician. In the following table, list the name of three printer manufacturers, any certification programs available, the required skills of the certification, and the make and model of the printers that require a certified technician. An example has been provided for you. Be prepared to discuss your answers. Instructor Note Search words such as printer certification and certification programs...

Generating a New Ticket

Category Security_ Closure Code _ Status Open Summary Customer cannot use laptop wireless connection at work._ Connection Type Wireless Environment Problem Description Customer's wireless connection does not work in any location at the workplace. The customer can use wireless connection at home and other places._ Problem Description Customer's wireless connection does not work in any location at the workplace. The customer can use wireless connection at home and other places._ Problem Solution...

Step 4

The Setup Manager window appears (see Figure 12-4). Figure 12-4 Welcome to Setup Manager Wizard The Create New button should be checked by default. Click Next (see Figure 12-5). Figure 12-5 Creating a New Answer File Click the Unattended Setup option button (see Figure 12-6). Figure 12-6 Selecting the Type of Setup The type of setup you choose determines the name and foimat of the resulting answer fite, The answer file you create will either be Unattend.txt, Sysprepinf, or a ,sif file. The...

Figure 1415 Epson CX7800 Series Properties

Fg EPSON Stylus CX7800 Series Properties Color Management Security Veraion Information General Sharing Ports Advanced Color Management Security Veraion Information General Sharing Ports Advanced Model EPSO N Stylus CXG600 Series - Features- Printing Preferences, Print Test Page

Worksheet 532 Upgrade Hardware Components

In this worksheet, you will use the Internet, a newspaper, or a local store to gather information about hardware components. Your customer's computer currently has 1 module of 256 MB of RAM, a 40-GB hard disk drive, and an AGP video adapter card with 32 MB of RAM. Your customer wants to be able to play advanced video games. Instructor Note Check to make sure students have chosen parts that are compatible with the current configuration and meet the needs of the customer. Shop around, and in the...

Safe Lab Procedures and Tool

The Study Guide portion of this chapter uses a combination of fill-in-the-blank, matching, and open-ended questions to test your knowledge of safe lab procedures and tool use. This portion also includes multiple-choice study questions to help prepare you to take the A+ certification exams and to test your overall understanding of the material. The Lab Exercises portion of this chapter includes all the online curriculum labs and worksheets to further reinforce your mastery of safe lab procedures...

Worksheet 1137 Research Computer Components

In this activity, you will use the Internet, a newspaper, or a local store to gather information about the components you will need to upgrade your customer's computer. Be prepared to discuss your selections. Instructor Note All the components a student chooses must be compatible with the components provided. (For example, the selected CPU and RAM must work in the provided motherboard.) All the components a student chooses must have improved performance or additional capabilities. The answers...

Worksheet 623 Complete Docking Stations True or False Questions

Enter T for true or F for false in the space provided to correctly identify the statements that follow. _F Docking stations are usually smaller than port replicators and do not have speakers or PCI _T The exhaust vent is an outlet through which the fan expels hot air from the interior of the _T A laptop can be secured to a docking station with a key lock. _F The RJ-11 modem port connects a laptop to a cabled local area network. _F The Ethernet port uses an RJ-45 socket to connect a laptop to a...

Introduction to the Personal Computer

The Study Guide portion of this chapter uses a combination of matching, identification, short-answer, and fill-in-the-blank questions to test your introductory knowledge of computers. This portion also includes multiple-choice study questions to help prepare you to take the A+ certification exams and to test your overall understanding of the material. The Lab Exercises portion of this chapter includes all the online curriculum worksheets to further reinforce your mastery of the content.

Figure 1534 Using the Ping Command to Test Network Connectivity

PinainH 127.0.0.1 with 32 bytes of data Reply from 127.0.0.1 hytes 32 tine< lms TTL 128 Reply from 127.0.0.1 bytes 32 tine< lins TTL 128 ffcllly from 127.0.0.1 f,y( ct 32 tineilrni TTL-128 Reply from 127.0.0,1 bytes 32 tine< lns IIL 128 Packets Sent 4, Heceiued 4, Lost 0 < 0K loss> , Approximate round trip tines in milli-seconds Minimum 0ms, Maximum 0ms, Average '' 0ms How many replies did you receive Four Use the ipconfig command (see Figure 15-35).

Fundamental Printers and Scanners

The Study Guide portion of this chapter uses a combination of matching, fill-in-the-blank, and open-ended questions to test your knowledge of printers and scanners, including maintenance and troubleshooting. This portion also includes multiple-choice study questions to help prepare you to take the A+ certification exams and to test your overall understanding of the material. The Lab Exercises portion of this chapter includes the online curriculum lab to further reinforce your mastery of the...

Advanced Printers and Scanners

The Study Guide portion of this chapter uses short-answer questions to test your knowledge of printers and scanners. This portion also includes multiple-choice study questions to help prepare you to take the A+ certification exams and to test your overall understanding of the material. The Lab Exercises portion of this chapter includes all the online curriculum hands-on labs, worksheets, and remote technician exercises to further reinforce your mastery of the advanced printer and scanner...

Worksheet 1320 Investigating Repair Centers

Instructor Note The information for this exercise should be obtained from a national computer repair center site such as You can use other websites or local repair centers to complete this activity. Your answers may vary from the sample answers given here. For this worksheet, you will investigate the services provided by a computer repair center. Use the Internet or a local phone directory to locate a repair center. After you have found a repair center, use the center's website to obtain...

Lab Exercises

Worksheet 2.2.2 Diagnostic Software In this activity, you will use the Internet, a newspaper, or a local store to gather information about a manufacturer's hard drive diagnostic program. Be prepared to discuss the diagnostic software you researched. Based on your research, list at least two different hard drive manufacturers. Answers will vary. Examples include Western Digital, Seagate, and Hitachi. Choose a hard drive manufacturer from question one. Does this manufacturer offer hard drive...

Worksheet 8103 Answer Broadband Questions

Which types of signals are carried over a DSL cable Voice and data 2. What is the typical upload speed of a satellite broadband connection 50 Kbps to 1 Mbps 3. Which type of broadband technology is referred to as CATV Cable TV 4. Which cable type is used by a CATV broadband connection RG-59 Coaxial cable 5. ISDN uses existing telephone copper wires to send and receive which types of signals Voice, video, data 6. Which technology is usually an alternative when cable or DSL is not available...

Type ipconfigall and then press the Enter key as shown in Figure 85 Figure 85 Sample Output of the ipconfig all Command

Microsoft Windows XP Uersion 5.1.2600 < C> Copyright 1985-2001 Microsoft Corp. C Docunents and Primary Dns Suffix aner.cisco.con WINS Proxy Enabled No DNS Suffix Search List cisco.con Ethernet adapter Wireless Network Connection Connection-specific DNS Suffix Description Intel< R> PRO Wireless 3945ABG Networ 64.101.114.1 255.255 255.0 64.101.114.1 171.68.10.6 68.2.16.3 68.1.208.3 171.69.2.8 171 68 235 2 Friday February 02, 2007 1 16 25 PM Lease Expires Saturday, February 03, 2007 7 00...

Worksheet 522 Search NOS Jobs

In this worksheet, you will use the Internet, a newspaper, or magazines to gather information about network operating system certifications and jobs that require these certifications. Instructor Note Research network jobs in your local Use the Internet to research three different network operating system certifications. Based on your research, complete the table that follows Courses Training Required for Certification Use the Internet, a newspaper, or a magazine to find at least two network...

Worksheet 641 Match ACPI Standards

Enter the appropriate ACPI standard (S0, S1, S2, S3, S4, S5) next to the correct power management state description The CPU is off, but the RAM is refreshed to maintain the contents. The CPU and RAM are off. The contents of RAM have been saved to a temporary file on the hard disk. This state is also called Suspend to Disk. In Windows XP, this state is known as Hibernate. The CPU is not executing instructions however, the CPU and RAM are still The CPU is off, and the RAM is set to a slow refresh...

Worksheet 634 Answer Laptop Expansion Questions

List three types of PC Cards and the thickness of each. Type Thickness 2. Are PC ExpressCards interchangeable with PC cards No 3. What does APM use to control power management BIOS 4. What does ACPI use to control power management Operating system 5. Can you add desktop RAM to a laptop motherboard No 6. Does a desktop processor use more or less power than a laptop processor of the same speed More power 7. Does a laptop processor generate more or less heat than a desktop processor Less heat

Worksheet 1331 Laptop Batteries

In this activity, you will use the Internet, a newspaper, or a local store to gather information and then enter the specifications for a laptop battery onto this worksheet. Instructor Note You may choose another laptop battery to research. The answers here are specific to the IBM T-43. The battery included with the T-43 is a standard 6-Cell Litl Li-Ion 6-Cell Battery Pack (10.8V 4.8AH) P N 92P1089 Depending on usage, the IBM 6-Cell battery will operate approximately 4 hours. If you need more...

Worksheet 1353 Verify Work Order Information

In this worksheet, a level-two call center technician will find creative ways to verify information that the level-one tech has documented in the work order. A customer complains that the network connection on the laptop is intermittent. The customer states that he is using a wireless PC card for network connectivity. The customer believes that the laptop may be too far from the wireless access point however, he does not know where the wireless access point is located. As a level-two...

Remote Technician 1253 Fix an Operating System Problem

In this lab, you will gather data from the customer, and then instruct the customer on how to fix a computer that does not connect to the network. Document the customer's problem in the work order that follows. Instructor In this lab, the goal is to demonstrate the special skills needed to help a customer fix a computer remotely. Begin this lab with a demonstration 1. Select two students who are willing to participate and have good troubleshooting skills. 2. Position the students back-to-back...

BIOS and the BIOS Setup Program

The BIOS setup program is stored in the system ROM chip. It varies greatly from computer to computer. Today's BIOS setup programs include many options. To organize them, they are often grouped together. Most BIOS setup programs are menu based, including standard CMOS setup, advanced chipset setup, power management, PCI configuration, and peripheral configuration. The standard CMOS setup includes the information for the date, time, floppy drives, hard drives, keyboard, and video card. The...

Worksheet 1522 Protocols

In this activity, you will write the name of the protocol and the default port(s) for each protocol definition in the table. Be prepared to discuss your answers. Provides connections to computers over a TCP IP network Transports web pages over a TCP IP network Automates assignment of IP address on a network Securely transports web pages over a TCP IP network Transports files over a TCP IP network

Printer Troubleshooting

Identify a potential cause for each printer problem in the following table. Transfer corona assembly is malfunctioning. The high voltage power supply that powers the charging and corona assemblies is malfunctioning. Charging corona wire is malfunctioning. Toner spilled on one of the rollers. Spilled toner on the charging corona wire. Unintelligible text on a laser printer. correctly on a laser or inkjet printer. The printhead needs to be cleaned or replaced. Print spooler is frozen. Restart the...

Figure 163 Windows Firewall Exceptions

Window Fpewall s turned oft Voor compwteiii at mk ci attacks and htriBiofw nom cul de unie luch a ike Internet We reconrfiend that you click, he Gerw.il tab and ieteet D iy Window Fpewall s turned oft Voor compwteiii at mk ci attacks and htriBiofw nom cul de unie luch a ike Internet We reconrfiend that you click, he Gerw.il tab and ieteet D iy I Add Ptogan ftitdftia Ed* EU Di otay d ndifc tion vihen Vjidows Fiie val Hocks piogtam What aie the nsfci nl ullrmiim enr lons I Add Ptogan ftitdftia...

Lab 333 Install the Motherboard

In this lab, you will install a CPU, a heat sink fan assembly, and a RAM module on the motherboard. You will then install the motherboard in the computer case. The following is the recommended equipment for this lab Computer case with power supply installed Motherboard standoffs and screws Antistatic wrist strap and antistatic mat Instructor Note If you do not want to have your students install the components in this lab due to the expense and fragility of these components, review the steps...

Worksheet 612 Research Laptops Smart Phones and PDAs

Use the Internet, a newspaper, or a local store to gather information, and then enter the specifications for a laptop, smart phone, and PDA onto this worksheet. What type of equipment do you want What features are important to you For example, you may want a laptop that has an 80 GB hard drive and plays DVDs or has built-in wireless capability. You may need a smart phone with Internet access or a PDA that takes pictures. Shop around, and in the table that follows, list the features and cost for...

Defining a Network

A network is two or more computers connected together to share resources. Many computers communicate with the network by a cable attached to the computer's network interface card (NIC), whereas other computers use some form of wireless technology (infrared, microwaves, or radio waves). Computers are networked according to certain protocols, such as TCP IP, which are the rules or standards that allow computers on the network to communicate with one another. Currently, the benefits of a network...

Worksheet 1334 Laptop RAM

In this activity, you will use the Internet, a newspaper, or a local store to gather information about expansion memory for a(n) IBM T-43 laptop. (Please ask your instructor for the laptop model to research.) Instructor Note You may choose any laptop to research. The answers here are specific to the IBM T-43. 1. Research the manufacturer specifications for the memory in the IBM T-43 laptop. List the spec- 2. Shop around, and in the following table list the features and costs for expansion...

Worksheet 1332 Docking Station

In this activity, you will use the Internet, a newspaper, or a local store to gather information and then enter the specifications for a laptop docking station onto this worksheet. Be prepared to discuss your decisions regarding the docking station you select. Instructor Note You may choose another laptop docking station to research. The answers here are specific to the IBM T-43. Most laptops will use manufacturer proprietary docking stations. 1. Research a docking station compatible with a(n)...

Worksheet 910 Security Attacks

In this activity, you will use the Internet, a newspaper, or magazines to gather information to help you become familiar with computer crime and security attacks in your area. Be prepared to discuss your research with the class. Instructor Note Try to research security attacks that affect your local area. If none are available, use national or global security incidents of high interest. 1. Briefly describe one article dealing with computer crime or a security attack. Answers vary. For example,...

Class Discussion 1022 Controlling the Call

In this activity, discuss positive ways to tell customers negative things. There are four scenarios. Instructor Note You can read these scenarios to the class to begin the discussion. The answers provided here are merely examples of correct ways to control the call. There will be many other correct answers. 1. Demonstrate a positive way to tell a customer that you cannot fix the component and that the customer will have to purchase a new component. The customer's name is Fred. You have been...

Remote Technician 1163 Repair Boot Problem

In this lab, you will gather data from the customer, and then instruct the customer on how to fix a computer that does not boot. Document the customer's problem in the following work order Instructor The hardware changes in this lab are the same as the troubleshooting lab that the students have already completed in this chapter. In this lab, the goal is to demonstrate the special skills needed to help a customer fix a computer remotely. Begin this lab with a demonstration 1. Select two students...

Worksheet 8122 Diagnose a Network Problem

Gather data from the customer to begin the troubleshooting process. Document the customer's problem and a solution in the following work order. (See the Student Customer Sheet later in the lab for more information.) Company Address 1672 N. 52nd Ave. Company Phone 555-9991_ Summary The customer is unable to connect to the network. Customer is not able to send or receive email._ Problem Description Customer cannot access network folders. Customer cannot send or receive email. Customer was able to...

Study Guide

What Essentials

A computer is a machine composed of electronic devices used to process data. Data is the raw facts, numbers, letters, or symbols that the computer processes into meaningful information. Examples of data include a letter to a company or a client, a report for your boss, a budget proposal for a large project, or an address book of your friends and business associates. After data is saved (or written to disk), it can be retrieved anytime, printed on paper, or sent to someone else using the...

Installing a Processor

Now that you can identify the various parts of a computer, can follow ESD prevention procedures, and are familiar with the safety issues, you are ready to learn the various steps to build a PC. Because the processor is considered the brain of the computer, you will eventually need to install the processor and its thermal solution onto the motherboard. When installing a processor, the chip must be oriented properly on the motherboard. If a processor is off by 90 degrees or inserted backward, it...

Labs and Study Guide Third Edition

800 East 96th Street Indianapolis, Indiana 46240 USA IT Essentials PC Hardware and Software Labs and Study Guide, Third Edition Instructor's Edition Copyright 2008 Cisco Systems, Inc. Cisco Press logo is a trademark of Cisco Systems, Inc. Published by Cisco Press 800 East 96th Street Indianapolis, IN 46240 USA All rights reserved. No part of this book may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information...

Worksheet 1010 Technician Resources

In this worksheet, you will use the Internet to find online resources for a specific computer component. Search online for resources that can help you troubleshoot the component. In the following table list at least one website for each of the following types of resources online FAQs, online manuals, online troubleshooting site, blogs, and online help sites. Give a brief description of the content on the site. Be prepared to discuss the usefulness of the resources you found. Instructor note...

Worksheet 921 Third Party Antivirus Software

In this activity, you will use the Internet, a newspaper, or a local store to gather information about third-party antivirus software. 1. Using the Internet, a newspaper, or a local store, research two antivirus software applications. Based on your research, complete the following table Subscription Length (Month Year Lifetime) Cost Automatically detect and block viruses, spyware, Rootkit Protection finds and removes hidden threats in Internet Worm Protection blocks viruses, spyware, and 2....

Worksheet 1611 Answer Security Policy Questions

In this activity, you will answer security questions regarding the IT Essentials classroom. Instructor Note These questions are designed to help the students understand some of the issues they need to address when creating a security policy. 1. List the person(s) responsible for each piece of network equipment that is used in your classroom (for example, routers, switches, and wireless access points). The school administrators. The operators or owners of the school. The instructor. 2. List the...

Worksheet 1623 Research Firewalls

In this activity, you will use the Internet, a newspaper, or a local store to gather information about hardware and software firewalls. 1. Using the Internet, research two hardware firewalls. Based on your research, complete the table that follows Subscription Length (Month Year Lifetime) 2. Which hardware firewall would you purchase List reasons for your selection. Answers will vary. SonicWall Pro1260 Supports enough users for my small business and also provides a DMZ where I can place my web...

Worksheet 891 Internet Search for NIC Drivers

In this worksheet, you will search the Internet for the latest NIC drivers for a network card. Instructor Note There are many Internet sites where driver downloads may be found. It is likely there will not be one correct answer. If your students do not have Internet access, perform this lab as a demonstration. Complete the following table. An example has been provided for you. Drivers are routinely updated. Manufacturers often move driver files to different areas of their websites. Version...