IT Essentials
Concept Questions Prn
Answer the following questions about installing the motherboard What is used to physically separate the motherboard so that metal contacts do not make contact with the metal case What are the basic steps when installing a motherboard Step 1. Install the standoff onto the motherboard. Only install standoffs that align with the holes in the motherboard because extra standoffs may interfere with the seating of the motherboard in the computer case. Step 2. Carefully place the motherboard inside the...
Vocabulary Exercise Completion Mqf
Fill in the blanks with the appropriate terms about cable types and connectors. Twisted-pair is a type of copper cabling that is used for telephone communications and most local-area networks. A pair of wires forms a circuit that can transmit data. The pair is twisted to provide protection against crosstalk, which is the noise generated by adjacent pairs of wires in the cable. Unshielded twisted-pair (UTP) is a type of twisted cable that has two or four pairs of wires. This type of cable relies...
Labs and Study Guide Third Edition
800 East 96th Street Indianapolis, Indiana 46240 USA IT Essentials PC Hardware and Software Labs and Study Guide, Third Edition Instructor's Edition Copyright 2008 Cisco Systems, Inc. Cisco Press logo is a trademark of Cisco Systems, Inc. Published by Cisco Press 800 East 96th Street Indianapolis, IN 46240 USA All rights reserved. No part of this book may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information...
Worksheet 549 Answer NTFS and FAT32 Questions
Hard disk drives can be formatted using different file systems. NTFS and FAT32 are file systems used by the Windows XP operating system and provide different file system features. Answer the following questions about the NTFS and FAT32 file systems What is the default cluster size setting when formatting a Windows NTFS partition on a hard disk drive larger than 2 GB What is the command used to change a FAT32 partition to an NTFS partition convert What is the Master File Table (MFT) and what...
Worksheet 8103 Answer Broadband Questions
Which types of signals are carried over a DSL cable Voice and data 2. What is the typical upload speed of a satellite broadband connection 50 Kbps to 1 Mbps 3. Which type of broadband technology is referred to as CATV Cable TV 4. Which cable type is used by a CATV broadband connection RG-59 Coaxial cable 5. ISDN uses existing telephone copper wires to send and receive which types of signals Voice, video, data 6. Which technology is usually an alternative when cable or DSL is not available...
Remote Technician 1163 Repair Boot Problem
In this lab, you will gather data from the customer, and then instruct the customer on how to fix a computer that does not boot. Document the customer's problem in the following work order Instructor The hardware changes in this lab are the same as the troubleshooting lab that the students have already completed in this chapter. In this lab, the goal is to demonstrate the special skills needed to help a customer fix a computer remotely. Begin this lab with a demonstration 1. Select two students...
Study Guide
A computer is a machine composed of electronic devices used to process data. Data is the raw facts, numbers, letters, or symbols that the computer processes into meaningful information. Examples of data include a letter to a company or a client, a report for your boss, a budget proposal for a large project, or an address book of your friends and business associates. After data is saved (or written to disk), it can be retrieved anytime, printed on paper, or sent to someone else using the...
Worksheet 623 Complete Docking Stations True or False Questions
Enter T for true or F for false in the space provided to correctly identify the statements that follow. _F Docking stations are usually smaller than port replicators and do not have speakers or PCI _T The exhaust vent is an outlet through which the fan expels hot air from the interior of the _T A laptop can be secured to a docking station with a key lock. _F The RJ-11 modem port connects a laptop to a cabled local area network. _F The Ethernet port uses an RJ-45 socket to connect a laptop to a...
Generating a New Ticket
Category Security_ Closure Code _ Status Open Summary Customer cannot use laptop wireless connection at work._ Connection Type Wireless Environment Problem Description Customer's wireless connection does not work in any location at the workplace. The customer can use wireless connection at home and other places._ Problem Description Customer's wireless connection does not work in any location at the workplace. The customer can use wireless connection at home and other places._ Problem Solution...
Worksheet 1623 Research Firewalls
In this activity, you will use the Internet, a newspaper, or a local store to gather information about hardware and software firewalls. 1. Using the Internet, research two hardware firewalls. Based on your research, complete the table that follows Subscription Length (Month Year Lifetime) 2. Which hardware firewall would you purchase List reasons for your selection. Answers will vary. SonicWall Pro1260 Supports enough users for my small business and also provides a DMZ where I can place my web...
BIOS and the BIOS Setup Program
The BIOS setup program is stored in the system ROM chip. It varies greatly from computer to computer. Today's BIOS setup programs include many options. To organize them, they are often grouped together. Most BIOS setup programs are menu based, including standard CMOS setup, advanced chipset setup, power management, PCI configuration, and peripheral configuration. The standard CMOS setup includes the information for the date, time, floppy drives, hard drives, keyboard, and video card. The...
Figure 163 Windows Firewall Exceptions
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Study Questions Dog
Choose the best answer for each of the questions that follow. 1. To make a startup disk using a Windows 98 machine, you would do what A. Open a command prompt and execute the SYS A command. B. In the Add Remove Program applet, click the Windows Setup tab and click the System disk button. C. In the Add Remove Program applet, click the Startup Disk and create the disk. D. Create the disk using the System Disk applet. 2. Which of the following support NTFS (Choose all that apply.) 3. Which of the...
Concept Questions Yrc
Answer the following questions about installing floppy disk drives What are the main steps in physically installing a floppy disk drive From the front, slide the floppy drive in so that the front plate is in line with the front of the computer. Use four screws, two on each side, to tightly secure the floppy drive. Attach the floppy drive ribbon to the drive and to the motherboard. For power to the floppy drive, insert a Berg power connector that is provided with the computer power supply. If...
Worksheet 532 Upgrade Hardware Components
In this worksheet, you will use the Internet, a newspaper, or a local store to gather information about hardware components. Your customer's computer currently has 1 module of 256 MB of RAM, a 40-GB hard disk drive, and an AGP video adapter card with 32 MB of RAM. Your customer wants to be able to play advanced video games. Instructor Note Check to make sure students have chosen parts that are compatible with the current configuration and meet the needs of the customer. Shop around, and in the...
Concept Questions Miu
Answer the following questions about the Windows 2000 XP boot sequence. Which file is the first file read when booting Windows 2000 or Windows XP NT Loader (NTLDR) Which file reads the Registry files, chooses a hardware profile, and loads device drivers NT Loader (NTLDR) Which file gets information about installed hardware Ntdetect.com Which file contains the Boot Loader Operating System Selection menu and specifies the path to find the boot partition Which two files make up the core of Windows...
Worksheet 1334 Laptop RAM
In this activity, you will use the Internet, a newspaper, or a local store to gather information about expansion memory for a(n) IBM T-43 laptop. (Please ask your instructor for the laptop model to research.) Instructor Note You may choose any laptop to research. The answers here are specific to the IBM T-43. 1. Research the manufacturer specifications for the memory in the IBM T-43 laptop. List the spec- 2. Shop around, and in the following table list the features and costs for expansion...
Vocabulary Exercise Matching Izg
Match the definition on the left with a term on the right. Definitions Terms geographical area, such as a building or a Uses long-range telecommunication links to connect networks over long distances and often consists of two or more smaller A hardware address that identifies itself on the network, usually burned within or A networked computer where the individual users are responsible for their own resources and can decide which data and devices to share. There is no central point of control...
Type ipconfigall and then press the Enter key as shown in Figure 85 Figure 85 Sample Output of the ipconfig all Command
Microsoft Windows XP Uersion 5.1.2600 < C> Copyright 1985-2001 Microsoft Corp. C Docunents and Primary Dns Suffix aner.cisco.con WINS Proxy Enabled No DNS Suffix Search List cisco.con Ethernet adapter Wireless Network Connection Connection-specific DNS Suffix Description Intel< R> PRO Wireless 3945ABG Networ 64.101.114.1 255.255 255.0 64.101.114.1 171.68.10.6 68.2.16.3 68.1.208.3 171.69.2.8 171 68 235 2 Friday February 02, 2007 1 16 25 PM Lease Expires Saturday, February 03, 2007 7 00...
Worksheet 1522 Protocols
In this activity, you will write the name of the protocol and the default port(s) for each protocol definition in the table. Be prepared to discuss your answers. Provides connections to computers over a TCP IP network Transports web pages over a TCP IP network Automates assignment of IP address on a network Securely transports web pages over a TCP IP network Transports files over a TCP IP network
Vocabulary Exercise Matching Qat
Match the definition on the left with a term on the right. Definitions Terms Describes the layout of the cabling and devices, as well as the paths used by data transmissions. The topology that has no beginning or end, so the cable does not need to be terminated. The topology that is the simplest network arrangement, in which a single cable (called a backbone, trunk, or segment) connects all the computers in series. Used in bus topology to prevent signals from bouncing back when they reach the...
Vocabulary Exercise Completion Vxi
Fill in the blanks with the appropriate terms about printer basics. All printers can be divided into impact and nonimpact printers. Laser scanners and toner cartridges are found on laser printers. Toner, used in laser printers, is made of a fine powder of polyester resin and iron particles. The iron particles are used to hold a charge so that the toner can be placed on the drum and eventually onto the paper. The polyester resin allows the toner to flow easily while providing a sufficient...
Study Questions Dtz
Choose the best answer for each of the questions that follow. 1. What technology will users most likely use on today's laptop or notebook computer if they want to directly print to a printer, assuming that the mobile computer and printer have such equipment 2. What is used to connect a wireless keyboard and mouse to a laptop computer 3. How would a user check to make sure that the AC power pack is supplying the correct DC voltage A. Use a multimeter to measure the voltage. B. Use the LED lights...
Worksheet 1320 Investigating Repair Centers
Instructor Note The information for this exercise should be obtained from a national computer repair center site such as You can use other websites or local repair centers to complete this activity. Your answers may vary from the sample answers given here. For this worksheet, you will investigate the services provided by a computer repair center. Use the Internet or a local phone directory to locate a repair center. After you have found a repair center, use the center's website to obtain...
Worksheet 1332 Docking Station
In this activity, you will use the Internet, a newspaper, or a local store to gather information and then enter the specifications for a laptop docking station onto this worksheet. Be prepared to discuss your decisions regarding the docking station you select. Instructor Note You may choose another laptop docking station to research. The answers here are specific to the IBM T-43. Most laptops will use manufacturer proprietary docking stations. 1. Research a docking station compatible with a(n)...
Worksheet 641 Match ACPI Standards
Enter the appropriate ACPI standard (S0, S1, S2, S3, S4, S5) next to the correct power management state description The CPU is off, but the RAM is refreshed to maintain the contents. The CPU and RAM are off. The contents of RAM have been saved to a temporary file on the hard disk. This state is also called Suspend to Disk. In Windows XP, this state is known as Hibernate. The CPU is not executing instructions however, the CPU and RAM are still The CPU is off, and the RAM is set to a slow refresh...
Worksheet 522 Search NOS Jobs
In this worksheet, you will use the Internet, a newspaper, or magazines to gather information about network operating system certifications and jobs that require these certifications. Instructor Note Research network jobs in your local Use the Internet to research three different network operating system certifications. Based on your research, complete the table that follows Courses Training Required for Certification Use the Internet, a newspaper, or a magazine to find at least two network...
Figure 1516 Connecting to a Shared Printer Using the Add Printer Wizard
If you don't know the name or address of Ihe piinter, you can search for a printer that meets your needs. What piinter do you want to connect to O F id a printer in the directory Connect to this printer (or to browse for a printer, select this option and click Next) Name Example WserverVprinter O Connect to a printer on the Internet or on a home or office network Example The Browse for a Printer window appears (see Figure 15-17). Figure 15-17 Browsing to a Shared Printer in the Add Printer...
Brand and Model Number FeaturesCost Ixf
XFX PCI Express X16 189.99 256 MB GDDR3 1600 MHz memory clock 256-bit memory interface 575 MHz Core clock 768 MB GDDR3 1800 MHz memory clock 384-bit memory interface List three components that must have the same or compatible form factor Case, power supply, motherboard List three components that must conform to the same socket type Motherboard, CPU, heat sink fan List two components that must utilize the same front side bus speed Motherboard, CPU List three considerations when you choose memory...
Worksheet 891 Internet Search for NIC Drivers
In this worksheet, you will search the Internet for the latest NIC drivers for a network card. Instructor Note There are many Internet sites where driver downloads may be found. It is likely there will not be one correct answer. If your students do not have Internet access, perform this lab as a demonstration. Complete the following table. An example has been provided for you. Drivers are routinely updated. Manufacturers often move driver files to different areas of their websites. Version...
Worksheet 1611 Answer Security Policy Questions
In this activity, you will answer security questions regarding the IT Essentials classroom. Instructor Note These questions are designed to help the students understand some of the issues they need to address when creating a security policy. 1. List the person(s) responsible for each piece of network equipment that is used in your classroom (for example, routers, switches, and wireless access points). The school administrators. The operators or owners of the school. The instructor. 2. List the...
DRAID 1 and
How do you determine which drive is the master drive in a parallel IDE system A. The device that was installed first 4. If a system has a dual controller for parallel IDE drives, how many drives can it support 5. Which of the following components on the motherboard usually house the IDE connectors 6. What is the minimum number of hard drives required for RAID level 0 7. Which RAID provides disk mirroring
Concept Questions Apv
Answer the following questions about troubleshooting. Microsoft recommends using only signed drivers because poorly written drivers can cause a wide range of problems. What tool can you use to verify that all drivers are digitally signed What tool can you use to view all programs and services that start during boot and that allows you to stop any program and service from starting during boot System Configuration utility (msconfig.exe) What utility scans and verifies the versions of all...
Vocabulary Exercise Completion Ozp
Fill in the blanks with the appropriate terms about network devices. A hub is a traditional multiported connection point used to connect network devices via a cable segment. Different from switches, only one device can communicate through this device at a time. A bridge is a device that connects two LANs and makes them appear as one, or that is used to connect two segments of the same LAN. Different from a gateway, it keeps traffic separated on both sides of the bridge by analyzing MAC...
Worksheet 1451 Search for Certified Printer Technician Jobs
In this activity, you will use the Internet to gather information about becoming a certified printer technician. In the following table, list the name of three printer manufacturers, any certification programs available, the required skills of the certification, and the make and model of the printers that require a certified technician. An example has been provided for you. Be prepared to discuss your answers. Instructor Note Search words such as printer certification and certification programs...
Class Discussion 1022 Controlling the Call
In this activity, discuss positive ways to tell customers negative things. There are four scenarios. Instructor Note You can read these scenarios to the class to begin the discussion. The answers provided here are merely examples of correct ways to control the call. There will be many other correct answers. 1. Demonstrate a positive way to tell a customer that you cannot fix the component and that the customer will have to purchase a new component. The customer's name is Fred. You have been...
Vocabulary Exercise Matching
Match the definition on the left with a term on the right. Definitions Terms a. The process of assigning part or all of the drive for use by the computer. b. A central information database for Windows 2000 and Windows XP organized into a structured hierarchical database to hold hardware, operating system, and application settings and configuration. c. Allows a user to manage files and directories from a single graphical interface. d. Normally installed on a server, it has much of the same...
Worksheet 1331 Laptop Batteries
In this activity, you will use the Internet, a newspaper, or a local store to gather information and then enter the specifications for a laptop battery onto this worksheet. Instructor Note You may choose another laptop battery to research. The answers here are specific to the IBM T-43. The battery included with the T-43 is a standard 6-Cell Litl Li-Ion 6-Cell Battery Pack (10.8V 4.8AH) P N 92P1089 Depending on usage, the IBM 6-Cell battery will operate approximately 4 hours. If you need more...
Concept Questions Kkr
Answer the following questions about the Control Panel and administrative tools. What is the main system configuration utility used in Windows Control Panel What utility would you use to verify that the proper device driver is loaded Device Manager If you want to change the resolution that your video system is using, what applet would you use in the Control Panel If you want to install Internet Information Server (IIS) in Windows XP, what applet would you use Add remove programs What does a...
Company Name and Job Title
Gentronics Flexible Solutions Field Service Representative Company offers continuing education. Work with hardware and software. Work directly with customers. Local travel. Installation or repair experience of computer hardware Ability to lift and carry up to 50 lbs. Experience with POS equipment (preferred). Which of the jobs that you found in your research would you like to have Explain why you are interested in this job. An example has been provided for you. Gentronics Flexible Solutions...
Worksheet 612 Research Laptops Smart Phones and PDAs
Use the Internet, a newspaper, or a local store to gather information, and then enter the specifications for a laptop, smart phone, and PDA onto this worksheet. What type of equipment do you want What features are important to you For example, you may want a laptop that has an 80 GB hard drive and plays DVDs or has built-in wireless capability. You may need a smart phone with Internet access or a PDA that takes pictures. Shop around, and in the table that follows, list the features and cost for...
Installing a Processor
Now that you can identify the various parts of a computer, can follow ESD prevention procedures, and are familiar with the safety issues, you are ready to learn the various steps to build a PC. Because the processor is considered the brain of the computer, you will eventually need to install the processor and its thermal solution onto the motherboard. When installing a processor, the chip must be oriented properly on the motherboard. If a processor is off by 90 degrees or inserted backward, it...
The Install Menu window appears see Figure 141 Figure 141 Epson Stylus CX7800 Series Install Menu
Connect the USB cable when instructed (see Figure 14-2). Figure 14-2 Prompting to Connect the USB Cable to the Computer Figure 14-2 Prompting to Connect the USB Cable to the Computer The License Agreement window appears (see Figure 14-3). Figure 14-3 ArcSoft License Agreement Please reed Ihe following license agreement carefully. Press the PAGE DOWN key to see the (est of the agreement Press the PAGE DOWN key to see the (est of the agreement The following is a legal software license agreement...