Worksheet 1320 Investigating Repair Centers

Instructor Note: The information for this exercise should be obtained from a national computer repair center site such as http://www.sparepartswarehouse.com/laptop-repair.asp.

You can use other websites or local repair centers to complete this activity. Your answers may vary from the sample answers given here.

For this worksheet, you will investigate the services provided by a computer repair center. Use the Internet or a local phone directory to locate a repair center. After you have found a repair center, use the center's website to obtain information and answer the following questions. If a website is not available, contact the local repair center.

1. What laptop and desktop computers can be repaired at this repair center? Toshiba, IBM, HP, Compaq, and Sony

2. What type of warranty is offered at this repair center?

They are an authorized service and warranty repair center for Toshiba, IBM, HP, Compaq, and Sony. As an authorized service and warranty repair center, they repair in-warranty laptops or notebooks. There are no parts or labor charges for in-warranty work. They also provide extended-warranty repairs for these brands.

3. Does the staff have industry certifications? If so, what are the certifications?

They maintain a staff of A+ certified and manufacturer certified technicians who receive service updates from the manufacturers.

4. Is there a guaranteed completion time for repairs? If so, what are the details?

Yes, a 24-hour completion time if the parts are in stock. If the part must be ordered, they offer a 3-business-day completion guarantee.

5. Does the repair center offer remote technical services?

Yes. There is a minimum fee for all remote technical services.

Continue reading here: Worksheet 1331 Laptop Batteries

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