Quiz Answer Key

Relates to What Upgrade Paths Are Possible to Cisco Unity 4.0(5) Relates to Upgrading from Cisco Unity 3.x(x) to Cisco Unity 4.0(5) for Exchange Relates to Upgrading from Cisco Unity 3.x for Exchange to Cisco Unity 4.0(5) for Domino Use the questions here to review what you learned in this module. The correct answers and solutions are found in the Module Self-Check Answer Key. Q1) The physical connection for the Cisco CallManager integration is a connection to which one of the following A)...

A wellplanned numbering plan should always be implemented

All rights reserved. UCSE v1.3 4-5 SMTP is designed to send mail to receiving servers that are always on line. Because it is not convenient (and possibly not affordable) to be connected to the network at all times, Post Office Protocol Version 3 (POP3) and Internet Message Access Protocol (IMAP) were developed. POP3 allows users to dial up and collect their mail from a point of presence, typically an Internet service provider (ISP). IMAP allows for the same dial-up...

Activity Procedure

Step 1 On the desktop, navigate to My Computer > Unity (D ) > DUC 1.11 > csClient. Double-click Setup. Step 2 Click Accept to accept the License Agreement. Step 3 Click Next on the Welcome page. Accept the default location by clicking Next. Step 4 Check the Update mail file box. Confirm that Office (Network) is highlighted and click Next. Step 5 If the install asks for a password, type password and click OK. Step 7 Uncheck the Readme file box and then click Finish. Step 8 When asked to...

Administrator access problems

All rights reserved. Subscriber access problems are usually related to a problem with the phone system integration. The following problems that can be encountered prevent subscribers from using Cisco Unity Subscribers logging on to Cisco Unity hear the opening greeting instead of the subscriber Solution Confirm that the integration is enabled and that the phone system settings are To verify the phone system settings in the Cisco Unity Administrator Step 1 On the...

Allows the preservation of the Cisco Unityspecific attributes so that the mail is handled as a voice mail

All rights reserved. UCSE v1.3 4-11 Cisco Unity makes use of the standard Exchange SMTP Connector to provide messaging among Cisco Unity servers that access separate directories, and to individuals who do not use Cisco Unity. In Exchange 5.5, the SMTP Connector is called the Internet Mail Service. The SMTP Connector provides the ability to send and receive messages through the Internet to computers that support SMTP, which means that messages can be sent to both...

AMIS Message Addressing

This topic describes how messages are addressed in an AMIS network. This topic describes how messages are addressed in an AMIS network. 2005 Cisco Systems, Inc. All rights reserved. Cisco Unity provides the following message addressing options in an AMIS network Blind addressing Allows Cisco Unity subscribers to send messages to subscribers on the remote voice messaging system, even though the recipient mailbox number, name, and recorded name are not in the directory. Although Cisco Unity...

AMIS Networking

Audio Messaging Interchange Specification (AMIS-a) analog protocol Industry standard that allows the exchange of voice messages between voice messaging systems A licensed feature in Cisco Unity - In multiple Cisco Unity installations, only one server needs to be configured for AMIS (AMIS bridgehead) - Message traffic may dictate multiple AMIS servers for load balancing White Paper AMIS Analog Networking Definitions at hnical_reference_list.html List of supported AMIS systems at...

AMIS Subscribers

Much like Internet subscribers, except that the AMIS subscriber mailbox must be another AMIS-compliant voice-mail system Set up as custom recipients in Exchange 5.5 Set up as a contact in Exchange 2000 Set up as a person document without a mailbox in Domino Cisco Unity 4.0 offers users the ability to interface with third-party voice-mail systems using the Audio Messaging Interchange Specification analog (AMIS-a) protocol. AMIS subscribers are much like Internet subscribers, with one important...

Attributes of Cisco Unity CallManager Integration

All rights re With the introduction of computer-based telephone switches that communicate via an Ethernet connection, voice-mail systems are challenged to integrate using a new method. Most IP-based telephone switches use Telephony Application Programming Interface (TAPI) to communicate with third-party devices, such as voice-mail systems. In designing Cisco Unity, Cisco decided to use TAPI as the communications protocol between all voice boards and itself. As a...

Bridge Networking

- Gateway between Cisco Unity and Octel node on Octel analog network - Octel node using Octel analog protocol - Cisco Unity using digital networking (VPIM with proprietary extensions) A licensed feature in Cisco Unity - In multiple Cisco Unity installations, only one server needs to be configured for Bridge (a Bridge bridgehead) - Message traffic may dictate multiple Bridge servers for load balancing List of supported Octel systems at nstallation_guides_list.html 2005 Cisco Systems, Inc. All...

Brooktrout TR114P4L PCI

All rights reserved. UCSE v1.3 1-6 There are several voice boards designed to work with Cisco Unity. The Intel Dialogic boards are primarily used to connect Cisco Unity to a circuit-switched PBX system. The Brooktrout board is primarily used in conjunction with the Cisco Unity Bridge. If Windows Server 2003 is installed on the Cisco Unity server, voice cards and Dialogic software will not function correctly. Consequently, circuit-switched phone system integrations that...

Bulk Subscriber Delete

The Bulk Subscriber Delete utility replaces the Remove Subscriber Properties tool which was designed to allow administrators to remove Cisco Unity subscriber properties from Active Directory accounts. In addition to allowing administrators to remove the Cisco Unity subscriber properties from Active Directory, the utility can also be used to entirely remove the subscriber account from Cisco Unity, including the subscriber Active Directory and Exchange accounts. This is useful for scenarios in...

Call forward to personal greeting Easy message access Message waiting indication

A telephone switch and a voice processing system communicate with each other via an integration. An integration between Cisco Unity and a PBX takes place when the following three essential features are present These features are present when the PBX and the voice messaging system are exchanging information with each other in an agreed-upon manner. How the information is transferred between the two systems varies from integration to integration. The basic integration types are as follows...

Can optionally back up messages on Exchange 5520002003 Not available on Domino

All rights reserved. UCSE v1.3 5-4 The disaster recovery tools provide a way to back up all Cisco Unity data on a server and store it on a network drive in an off-box location. The data saved includes all Cisco Unity objects and data greetings, voice names, routing rules, switch information, and so on. Optionally, in an Exchange environment, you can back up messages. In the event of a catastrophic failure of a Cisco Unity server, you must build up a new server to the...

Choosing Subscriber Type

(Create Bridg ( Create WIM** The flowchart in the figure represents a decision tree for choosing which types of subscribers to create on a Cisco Unity server. The choices are not mutually exclusive. It is possible, because of multiple message targets, to need several of the subscriber addressing options. After asking a series of three or four questions, you can determine which type of target server and which type of addressing to use. First, find out whether all of the target servers are Cisco...

Circuitswitched PBXs configured as analog telephone extensions

All rights reserved. UCSE v1.3-3-16 The Cisco Unity voice-mail ports are important parts of the general setup. Ports are also referred to in many of the Cisco Unity documents as sessions. The term port is a telephony term, originating when a physical connection was made between voice mail and the telephone switch. The term session is used in the IP telephony world. A messaging port is an open communications channel between the telephone system and Cisco Unity. When...

Cisco Certifications

Cisco provides three levels of general career certifications for IT professionals with several different tracks to meet individual needs. Cisco also provides focused Cisco Qualified Specialist certifications for designated areas such as cable communications, voice, and security. There are many paths to Cisco certification, but only one requirement passing one or more exams demonstrating knowledge and skill. For details, go to

Cisco Unity

*Unified messaging and IP integrations only 2005 Cisco Systems, Inc. All rights reserved. UCSE v1.3 2-5 Cisco Unity systems use Windows 2000 or Windows 2003 as the operating system. Windows 2000 or 2003 will be installed with different options, depending on your Cisco Unity configuration. In order for Cisco Unity to function properly, the following Windows 2000 or 2003 components must also be installed Internet Information Services (IIS), Windows 2000 Service Pack 4, Message Queuing Services,...

Cisco Unity 40 Platform Overlay

6 HDD - four 72-GB SCSI (2 x RAID 1) + Two *3 x raid 1 configuration only Storage Time 17,964 hours (G.729a) Platform Overlay 3 is appropriate for midsized to large systems. It will support up to 72 ports (sessions), 4000 voice mail or 7500 unified messaging users (or voice-mail users if all message boxes are off-box), 36 text-to-speech sessions, and 300 CPCA sessions. The MCS 7845H and 7845i systems have dual 2.4-GHz Pentium III processors, 4.0 GB of RAM, a DVD-ROM drive, and a choice of hard...

Cisco Unity AMISa

All rights re In the figure, Cisco Unity supports subscribers on its own message store, as well as on a remote AMIS-compliant mail system. Through the PSTN and the analog lines that connect the circuit-switched PBX and voice mail, Cisco Unity can send and receive voice mail messages using the AMIS-a protocol.

Cisco Unity Bridge

Cisco Unity coupled with Cisco Unity Bridge is a messaging server combination capable of helping an organization manage the transition from older telephone equipment to a converged IP network. Cisco Unity is integrated with two switches a circuit-switched (legacy) PBX and a Cisco CallManager, and can manage voice-mail accounts for subscribers with either IP telephones or standard single-line extensions attached to the circuit-switched PBX. In addition, through the analog lines that connect the...

Cisco Unity Bridge with Cisco Call Manager

Analog CisCo unity Cisco Unity Message Store Analog CisCo unity Cisco Unity Message Store 2005 Cisco Systems, Inc. All rights re 2005 Cisco Systems, Inc. All rights re In this design, Cisco Unity provides messaging services to subscribers being served by Cisco CallManager and a circuit-switched PBX is providing voice-mail service to subscribers on an Octel system. Cisco Unity Bridge is helping the organization manage the transition from older telephone equipment to a converged IP network....

Cisco Unity Failover Architecture with an IP Telephone System

All rights re Under normal circumstances, the primary server is active Cisco Unity answers calls and takes messages, sends message notifications, and turns MWIs on and off. The secondary server is inactive Cisco Unity is running, but it does not perform any voice messaging functions until called upon to do so. If the primary server fails or if the Cisco Unity service on the primary server stops, the secondary Cisco Unity server automatically becomes active and starts...

Cisco Unity for Domino Architecture

DUC Core services for Messaging and Directory DUC Core services for Messaging and Directory Microsoft Internet Explorer 6.0 or higher Microsoft Internet Information Server (IIS) The underlying Cisco Unity for Domino architecture is similar to the architecture for Cisco Unity for Exchange. Lotus Domino is IBM's Lotus database and messaging product. Cisco Unity for Domino is the result of collaboration between Cisco Systems and IBM Lotus. As part of this collaboration, IBM Lotus created Domino...

Cisco Unity License Viewer

*f i unit y licensing - Cisco Unity Licensing1',Effect i ve licenses 1 Expiration Name in license files jl Message recording full length 2005 Cisco Systems, Inc. All rights reserved. UCSE v1.3 5-7 The License Viewer utility is a handy way to see the current licenses for your Cisco Unity system. FLEXlm licensing controls many aspects of your Cisco Unity configuration, such as how many languages you are allowed, voice ports, text-to-speech sessions, and so on. If you try to install a new feature...

Cisco Unity Platform Overlays

All rights reserved. UCSE v1.3 1-4 Specifications for computers change frequently. Processor speeds continue to increase the amount of RAM and available hard drive space continues to increase as well. To address this rapid rate of change, Cisco Systems has chosen to implement platform overlays as a way of describing servers at three different levels of capacity. Platform Overlay 1 is the entry-level server Platform Overlay 3 is the most robust of the servers. You will...

Cisco Unity Stops Recording Before a Caller Has Finished Leaving a Message Dialogic Quiet Parameter Is Incorrect

A caller may report hearing a prompt and being prevented from completing a message, or a subscriber may report this problem after noticing that a recording ends before the caller finished leaving a message. This can happen when the Dialogic Quiet parameter is not set to recognize low voice volume. It can also happen when a changed Dialogic Quiet parameter is not retained after a Cisco Unity upgrade. Another possibility is that the caller has reached the end of the maximum recording time. In...

Client Software for Cisco

All rights re The client software supported on the Cisco Unity for Domino configuration is very similar to the client software for the Exchange configuration. In the case of Cisco Unity for Domino, the supported Domino Notes clients are installed rather than Outlook. As with ViewMail for Outlook, Lotus ViewMail for Notes gives the end user an easy graphical interface from which to check their voice mail and e-mail, and to send, reply, or forward messages. The Lotus...

Client Software for Cisco Unity for Exchange

All rights re So far this lesson has described the software required on the Cisco Unity server. The lesson will now describe the client or end-user workstation. Cisco Unity ViewMail for Outlook (VMO) is a special form in Outlook that has a set of control buttons. With these control buttons, you can listen to, send, reply to, and forward voice messages. VMO can be used with Outlook 98, Outlook 2000, and Outlook XP. VMO cannot be used with Outlook Express or Outlook Web...

Codec Checker

C 1JCMWtS TYMSIIMirtFfet EAi*Ar u& IJV- OOOsdT E riw C MIi mSB ertSlieain 5 flH vr r OOQyJbOd*vv C VCqmm fMeASlfHiTi F*'. 'S Jtn* 00fl*iMi w 2005 Cisco Systems, Inc. All rights reserved. UCSE v1.3 5-6 2005 Cisco Systems, Inc. All rights reserved. UCSE v1.3 5-6 Cisco Unity supports recording prompts and voice names in various codecs and ships the standard prompt set in G.711 and G.729 Annex A formats. After successive upgrades, prompt set applications, codec changes, and so on, it can be...

Configure Voice Mail Pilot

Voice Mail Pilot Number 8000 < None > Status insert completed Update I Delete Reset Devices Add a New Voice Mail Pilot Number Back to Find List Voice Mail Pilots Dependency Records Calling Search Space < None > W Make this the default Voice Mail Pilot for the system The voice-mail pilot number designates the directory number that you dial to access your voice messages. Cisco CallManager automatically dials the voice-messaging number when you press the Messages button on your phone. Each...

Configuring MWI Assignments

All rights re 2005 Cisco Systems, Inc. All rights re To configure the MWI lights to turn on and off, MWI directory numbers have to be assigned to MWI On and Off parameters. There could be multiple On and Off parameters, depending on how many Cisco Unity systems are working with this system. These directory numbers have to match in both Cisco CallManager and the Cisco Unity TSP. Each Cisco Unity system may use the same or a separate set of MWI numbers. For example, in a...

Considerations Restoring to a Domino Based System

Following are three types of users that may appear in the Domino user resolution table If the users can be found by their short or full names, they are shown as a potential match that you can confirm in the table. Short names are not necessarily unique, therefore you must confirm the mapping that is used. The icon for this type of user is a black checkmark. By default, these users will be bound unless you select not to bind them. If users can not be found by their short or full names, they are...

Course Flow

Cisco Unified Communications System Hardware Unified Communications Maintenance and Utilities Cisco Unified Communications System Software Installation Cisco Unified Communications System Software Installation (Cont.) Unified Communications Networking (Cont.) The schedule reflects the recommended structure for this course. This structure allows enough time for the instructor to present the course information and for you to work through the lab exercises. The exact timing of the subject...

Course Goal and Objectives

This topic describes the course goal and objectives. This topic describes the course goal and objectives. Produce competent system engineers for the Cisco Unity product. Upon completion of this course, system engineers will be able to install, upgrade, configure, maintain, and troubleshoot new and existing Cisco Unity installations. Cisco Unified Communications System Engineer stems, Inc. All rights reserved. UCSE v1.3 4 Upon completing this course, you will be able to meet these objectives...

Creation update and deletion flows from Bridge to Cisco Unity

Bridge subscribers, like Internet, AMIS, and VPIM subscribers, are Cisco Unity subscribers with no mailbox storage on the Exchange mail store. They are a representation on the Cisco Unity system of subscribers on the Octel system. Before creating any Bridge subscribers, you must first create the Bridge delivery locations corresponding to the Octel node on which their mailbox resides. Bridge subscribers can be created in a number of ways. They can be created automatically through usage-based...

Custom Key

All rights re The Custom Key Map tool allows you to edit the key mappings associated with the Custom Keypad Mapping conversation which can be assigned to subscribers in the conversation page in the Cisco Unity System Admin screens. It is important to remember that this tool will not replace, nor affect, any of the default key mappings that exist on the conversation page. The new key maps generated by using this utility will be in addition to the default mappings. This...

Customerprovided servers

esw ps2237 products data sheet0900aecd80 2132ef.html 2005 Cisco Systems, Inc. All rights reserved. UCSE v1.3 1-8 Questions regarding a particular server hardware platform and its ability to run Cisco Unity software are common. Customers may have a server previously shipped by Cisco and want to know if it may be used to run Cisco Unity 4.0, saving the cost of purchasing new server hardware. Customers may elect to purchase servers from a vendor other than Cisco for a variety of reasons. Some of...

Determine if a voice board that has a particular hardware set up is correct for a Cisco Unity system or explain how to

In this module, you learned that before you install any operating system or other software, you must first consider the hardware to be used. A system must meet or exceed minimum hardware requirements to perform at acceptable levels. Problems resulting from inadequate hardware can range from unacceptable access times to the inability to install the necessary software. The module described the platform overlay scheme as well as systems that Cisco supplies. By reviewing the platform overlay scheme...

Discussed troubleshooting procedures to help diagnose problems with a Cisco Unity system

All rights reserved. UCSE v1.3 5-1 Having completed this module, you should now be able to Describe the recommended maintenance procedures for Cisco Unity Describe and be able to implement disaster recovery in Cisco Unity Describe and be able to implement failover in Cisco Unity Describe the utilities and their functions in Cisco Unity Describe troubleshooting procedures for Cisco Unity Cisco Unified Communications System Engineer Copyright 2005, Cisco Systems, Inc....

Domino Unified Communications Services

DUC requires Notes Domino version 5.0.10 or above. DUC is required to be installed on a Domino directory server in each Domino domain. DUC is required to be installed on every Domino message store server where a Cisco Unity subscriber mailbox exists. Windows 2000 and AIX are supported operating systems. - Single, unified Domino message store - Message notification & MWIs - Lotus Mail template for voice message playback record support - iNotes web access to messages support 2005 Cisco...

Dual Switch Integration

All rights re Compatibility between voice or unified messaging systems, the existing PBX equipment, and IP telephony solutions is a primary concern for most enterprises. Users must experience uninterrupted service and be offered a familiar interface in order to ensure a smooth migration from a traditional PBX system to an IP telephony environment. Dual switch integration provides a superlative integration for customers who currently have a traditional circuit-switched...

Easy message access

Cisco Unity recognizes a subscriber when they enter a one- or two-button code on their extension, without the subscriber needing to enter their personal ID. In any integration, the recognition is accomplished because the telephone system has been programmed to download the digits of a subscriber personal ID in response to that particular key sequence. You press one or two keys at your extension, for example 72, or you may press a button labeled VM or Messages on your telephone, and the...

Failover Configuration for a Circuit Switched Telephone System DTMF

This figure shows how a circuit-switched telephone system, using dual tone multifrequency (DTMF), would be connected to both the primary and secondary Cisco Unity servers in a failover configuration. Cisco Unity Failover Architecture with a Circuit-Switched Telephone System (DTMF) Each of the lines coming from the single line extension cards on the PBX would have to be split so that the call and its integration information arrives at both the primary and secondary server.

Failover Configuration for a Circuit Switched Telephone System Serial

This slide shows a circuit-switched telephone system using a serial integration connected to both the primary and secondary Cisco Unity servers in a failover configuration. with a Circuit-Switched Telephone System (Serial) Notice that in this case another piece of equipment is needed to split the serial data stream so that it arrives at both the primary and secondary servers. The call itself travels over the analog telephone lines, but the integration information about the call is carried on...

Failover Implementation Guidelines

Supported servers Same platform overlay Member servers in the same domain Unique names (first 15 characters) Use same message store Exchange admin software only SQL 2000 Standard edition installed with the same account Same features and configuration Reliable 100-Mbps connection Static, reserved IP addresses MSSQLSERVER and SQLSERVERAGENT services use same domain account In order to implement Cisco Unity failover, there are a number of requirements that must be met. Both servers must be...

For each Cisco Unity handling AMIS calls

- Create UAmis mailbox on AMIS server. - Designate ports for outbound AMIS calls. - Customize primary location object. - Set addressing and search options. - Customize AMIS restriction table. - Create delivery locations for each remote AMIS system. - Create or import AMIS subscriber accounts. - Set up remote system for AMIS. 2005 Cisco Systems, Inc. All rights reserved. UCSE v1.3 4-5 Many of the steps necessary for AMIS networking are similar to the steps for digital, Simple Mail Transfer...

How Does a DTMF Integration Work

A telephone switch (PBX) using a DTMF integration sends a series of DTMF tones to the voice processing system that communicates information needed for Call Forward to Personal Greeting and Easy Message Access. The voice processing system in turn sends DTMF tones to the telephone switch to tell it to turn MWI on or off. When a call initially comes in to Cisco Unity and the caller enters an extension, the system puts the caller on hold and dials the extension listed in the subscriber page for the...

How Does a PBXLink Integration Work

All rights re The PBXLink box provides an integration solution for several telephone switches, among them the Avaya Definity Gx and the Nortel Meridian-1. The PBXLink box works in conjunction with the voice boards inside Cisco Unity. The voice boards used in the integration are the standard boards available for Cisco Unity systems. Which boards are used will be determined by the configuration that makes the most efficient use of slots in the server. The PBXLink is...

How Does a PIMG Integration Work

All rights re The PIMG is an interface allowing Cisco Unity to connect to circuit-switched PBXs through digital phone lines. The PIMG box converts the digital information coming from the PBX to SIP which is passed to Cisco Unity. Although it seems very similar to a PBXLink integration, the main distinguishing factor is the ability to use the IP network to communicate with Cisco Unity, thereby eliminating the need for voice boards in the Cisco Unity. Eliminating the...

How Does an SMDI Integration Work

An SMDI integration usually uses an RS-232 cable to connect the voice-mail and telephone switch. The serial cable plugs into the voice processing system on one end and the telephone switch on the other end. This is also known as out-of-band signaling because the information about the call is carried on a different channel than the voice traffic. In contrast, an in-band DTMF solution carries the information about the call on the same port that carries the voice traffic. SMDI integrations using a...

How Does Failover Work

Both primary and secondary servers have Cisco Unity running. Primary server is active (answering calls, taking messages, sending message notification, turning MWIs on and off) Secondary server is inactive (Cisco Unity is running, but not performing any voice messaging functions) If primary fails, secondary automatically becomes active. Failback occurs either automatically or manually. 2005 Cisco Systems, Inc. All rights reserved. UCSE v1.3 5-6 Failover works through a combination of keep-alive...

Interop Gateway for Domino

* Installed from Cisco Unity CD * Activated by Interop Gateway Configuration Wizard * Configure Cisco Unity interop protocols * The Interop Gateway is not needed for digital networking The Interop Gateway for Domino is a Cisco Unity service that runs on a Windows server (called CsDomInteropGty). It enables messaging between Cisco Unity and other voice messaging systems. The Interop Gateway files are copied to the Cisco Unity server during setup however, the Interop Gateway is not installed as a...

Line Groups

All rights 2005 Cisco Systems, Inc. All rights Line Groups enable you to indicate the order in which the Cisco Unity ports will answer calls. Formerly, this function was configured for you through the Voice Mail Port Wizard. You can configure line groups to follow distribution algorithms, such as top down, circular (also known as uniform distribution), longest idle time, or broadcast. In a Cisco Unity environment, you should select the top down distribution algorithm,...

Loads texttospeech and system prompts

All rights reserved. This part of the installation process gathers general system information for the installation process. The setup process needs this information to install the correct languages on the system and the correct text-to-speech language, and to install Cisco Unity in the correct partition and folder on the hard drive. It loads the default database consisting of the Cisco Unity Installer account, the Example Administrator account, the Example Subscriber...

Locations and SMTP Networking

New York Unity SMTP Delivery Location Location objects are key items in digital networking. When you install Cisco Unity, a single default location referred to as the primary location object is created. As subscribers are added to Cisco Unity, they become members of this default location. The Cisco Unity Administrator allows you to create additional location objects that represent other messaging servers, including Cisco Unity. If you are in the same Active Directory forest, there is no need to...

LS used in North America South America and Japan Euro used in Europe Australia and New Zealand Select country in DCM

All rights reserved. UCSE v1.3 1-8 The Intel Dialogic D 120JCT-LS and D 120JCT-Euro voice cards are 12-port DSP boards using six RJ-14 connectors Ports 1 and 2 use the top connector Ports 11 and 12 use the bottom. All of the boards in one system share the same IRQ and base memory address. There is a 16-position rotary switch (SW100) that manually identifies each board in a system set the first board to ID 1, the second to ID 2, and so on. You must set SW1 to on-hook...

Message Notification Problems

This topic describes how to troubleshoot message notification problems. This topic describes how to troubleshoot message notification problems. 2005 Cisco Systems, Inc. All rights reserved. When multiple subscribers report that message notification is slow, or communication problems between Exchange and Cisco Unity delay messages, a port setup problem is the likely cause. You need to ensure that Network Time Protocol (NTP) is running and both the Exchange system and Cisco Unity system share the...

Message Transfer and Directory Replication

The high-level, conceptual diagram in the figure illustrates the connection between two Cisco Unity servers installed on a corporate network. The specific e-mail backend servers are not an issue at this level. The Directory contains information about all the mail users in the company, and the mail store, or e-mail servers, allow users to gain access to their messages, monitor their mailbox, leave messages, and so on. As long as the company has a single directory for all of its employees, you...

Messaging Between the Bridge and Octel

Messaging between the Bridge and the Octel servers is done via Octel analog networking. The Bridge masquerades as one or more nodes on the Octel analog network. Voice messages are transmitted between nodes by using ordinary phone connections. When one node calls another by dialing a specified phone number, the originating node transmits a sequence of DTMF tones to identify itself as an Octel node. The destination node then transmits DTMF tones in reply. If the destination node accepts the call,...

Module Objectives

Upon completing this module, you will be able to select the appropriate type of Cisco Unity networking and subscriber account. This ability includes being able to meet these objectives Given a particular server type, select the appropriate type of Cisco Unity networking to assure message delivery Given an Exchange 5.5 and Exchange 2000 environment, describe how messages are exchanged and how the active directory is replicated to all other domain controllers in the forest Given a list of user...

Module Self Check Answer Key

Q1) D, safely edit many of the hidden registry settings. Q2) A, copy user information from voice-mail accounts to e-mail accounts. Q3) B, remove Unity subscriber properties from Active Directory accounts. Q4) B, are not permitted to install a new feature. Q5) C, Unity related WAV drivers Q8) B, adjusts volume on already recorded WAV files Q16) B, Directory Access Diagnostics Q20) C, basic call information for incoming calls on an IP integration Q21) A, circuit-switched PBX integration Q23) C,...

Monitoring and Maintaining Failover

Start servers in correct order Determining which server is active Manually initiating failover Disabling automatic failover and failback Confirming correct operation Determining failover cause from Event IDs Replacing and converting servers In order for the primary server to be active, it must be started first. If the secondary server is started first, it becomes the active server by default. By looking at the Failover Monitor on either server, you can determine which is active. There are two...

More information about VPIM at httpwwwemaorgvpim

All rights reserved. UCSE v1.3 4-3 VPIM is a digital standard based on Simple Mail Transfer Protocol (SMTP) and the Multipurpose Internet Mail Extension (MIME) protocol. Voice, text, and fax messages are transferred digitally between target servers. VPIM networking may allow organizations to save long-distance toll charges on messages between target servers, because those messages are traveling over a TCP IP network rather than more costly public switched telephone...

MWIs that work for some subscribers but not others

If the subscriber is assigned to the wrong phone system, confirm the subscriber phone system assignment (dual-phone system or former dual-phone system integration), as follows Step 1 In the Cisco Unity Administrator, go to the Subscribers > Subscribers > Profile page. Step 2 In the Subscriber Information section, confirm that the correct phone system has been selected for the subscriber. Correct if necessary. Step 3 If you made a change, click Save, then shut down and restart Cisco Unity.

Next Steps

After completing this lesson, go to Use the practice items here to review what you learned in this lesson. The correct answers are found in the Quiz Answer Key. Q1) Match the description of the maintenance and utility tool with the name of the tool. A) Edits many of the hidden registry settings B) Preserves all of the subscriber settings C) Removes subscriber properties from Active Directory accounts D) View current Cisco Unity licenses E) Removes all Cisco Unity-related files, registry...

Numbering plan should always be implemented with special effort needed for Interop

All rights reserved. UCSE v1.3 4-3 Location objects are key items in digital networking. When you install Cisco Unity, a single default location, known as the primary location object, is created. As subscribers are added to Cisco Unity, they become members of this default location. The Cisco Unity Administrator allows you to create additional location objects that represent other messaging servers, including Cisco Unity. If you are in the same Active Directory forest,...

Objectives

Upon completing this lesson, you will be able to determine if the setup is correct for a Cisco Unity system, or explain how to correct it. This ability includes being able to meet these objectives Describe when a voice board is required Describe the functions performed by voice boards in a Cisco Unity system Describe installing and configuring voice boards Describe the Intel Dialogic D 41EPCI, D 41JCT-LS, and D 41JCT-Euro voice boards Describe the configuration of the Intel Dialogic D 120JCT-LS...

Only applies for local subscribers not for those from other Cisco Unity servers

Remapping subscriber aliases is typically done in situations in which you have backed up Cisco Unity data from a voice-mail-only deployment and are moving it into a unified messaging configuration in which the alias naming convention is different. The process for remapping aliases is very simple. You create a CSV file that contains the old alias string to be found in the Cisco Unity backup and the new alias sting you would like to use in the restored system. You check the Map subscriber aliases...

Phone system program enables callers to hear subscriber personal greeting

All rights reserved. UCSE v1.3-5-12 When troubleshooting call transfers to the wrong greeting, the following tasks should be performed Confirm that the forward timer in the phone system is synchronized with the Rings To Wait setting in Cisco Unity. Confirm that the phone system programming enables callers to hear the subscriber personal greeting. For supervised transfers, the number of rings that Cisco Unity waits before routing a call to a subscriber personal greeting...

Port Status Monitor

Attanpt quin 'PKTransfer State - PhTTransfer l oadlnfq Event 1' ('TIN PhGreet1nq Etate - pTay Greeting call artswered 1f needed playing qreetlrtg for call Handler opening GreetIne 1 DTMF ( Event null ad Entering Nine Lookup Hindier Directory Handler statt - Run tn& Address searcher conversation --> Addrsearchcorcv State - Address searcher play All Names Found state1' Event Is CralseEvent state Address searcher skip Ask For Input state' state - Address searcher Input state 03 01 04 3 1 03...

Prerequisite Learner Skills and Knowledge

Knowledge of Exchange 2000 or Lotus Domino messaging environment Knowledge of features, benefits and programming of CallManager or at least one manufacturer's PBX Attend UCSA or possess equivalent knowledge 2005 Cisco Systems, Inc. All rights reserved. UCSE v1.3 3 Attend UCSA or possess equivalent knowledge 2005 Cisco Systems, Inc. All rights reserved. UCSE v1.3 3

Problem A Mailbox Is Full

By default, Cisco Unity does not check whether a subscriber mailbox has exceeded the Prohibit Send and Receive limit before allowing a caller to leave a message, although Cisco Unity does check before sending the message to the subscriber mailbox. If the subscriber mailbox is no longer allowed to receive messages, Cisco Unity handles the message in one of two ways If the message was left by an unidentified caller an outside caller or a caller from inside the organization calling from a phone...

Problem Some Messages Seem to Disappear

If the network or the home Exchange server is down, messages are being delayed. This applies only if there are multiple Exchange servers. Increasing the Max Open Retries value and decreasing the Open Interval value will increase the number of tries and decrease the wait time that Exchange uses when it tries to deliver a message after the network or server comes back up. Solution Change these Mail Transfer Agent (MTA) site configuration values, if needed, in the Exchange Administrator.

Problem Subscriber Misunderstandings

A subscriber who is using Optional Conversation 1 may misunderstand the effect of pressing the key twice during message playback. When a subscriber presses the key twice while listening to a message, Cisco Unity saves the message as a new message and skips to the next message. Later, the subscriber checks messages again, hears the same message, and believes the message arrived after a delay. Solution Explain to the subscriber that pressing the key twice while a message plays saves it as a new...

Problem Subscribers Assigned to Cisco Unity Entities Were Deleted and No Replacements Were Assigned

Messages may be lost if you do not assign another subscriber or a public distribution list to replace a deleted subscriber who was assigned to review messages sent to any of the following Cisco Unity entities Unaddressed Messages distribution list System Event Messages distribution list (by default, the Example Administrator is the only member of this distribution list) Operator call handler (by default, the Example Administrator is the only member of this distribution list) Solution To...

Record messages greetings and voice names

With a combination of hardware and software, voice boards perform the same functions any person performs when using a telephone. A voice board can initiate a call send dual tone multifrequency (DTMF) tones to dial a number interpret sound energy on the open phone line as dial tone, ringing, or busy signals and interpret DTMF tones it receives. The second function that voice boards perform is digital-to-analog conversion, necessary when playing digital files received from Cisco Unity (such as...

Reorder Tone Problems

Subscriber hears a reorder tone when answering a call from Cisco Unity. A possible cause for the problem of a subscriber hearing a reorder tone when answering a call from Cisco Unity is that the Rings to Wait settings are incorrect. Cisco Unity requires a minimum setting of three rings to wait to properly transfer a call. If the number of rings to wait is set to fewer than three, a subscriber may hear the reorder tone instead of the Cisco Unity conversation.

Restore Procedure Overview

R Restore Messages r Restore Report Dat. I- Restore certificates used for Private Secure Messaging V subscriber aliases using a mapping file T Shutting down Unity and stopping all sciviccs I- Backing up current registry values that need to be preserved after the restore r Restoring backed up registry info to current system T Backing up current SQL values that need to be preserved after the restore r Restoring UnityDB SQL table from backup T Restoring ReportDB SQL table from backup l Mapping...

Restoring to an Exchange Based System

If the Exchange mail store is damaged, ensure that all new AD accounts are mail-enabled and delete AD accounts that point to invalid mail stores before DiRT restore. Subscriber Message Backup and Restore - Use with smaller voice-mail-only systems, much drive space needed. - Can restore individual subscriber messages. - ExMerge must see hidden mailboxes to backup and restore messages. - Commas in organization causes problems. - Mailbox creation by DiRT could lag, so ExMerge does not have a...

Restoring to an Exchange Based System Permissions

Account used with DiRT needs complete access to SQL and Exchange (optional). Must be a member of the local administrators group for full read write access to SQL. If Cisco Unity is DC, add account to Administrators in the Builtin folder. If Cisco Unity is member server, add account to Administrators group from the Local Users and Groups section of the Computer Management applet. Exchange 5.5 permissions (optional) Account must have service account admin privileges at the organization, site,...

Routing Group Message Passing

Org Gollywood Productions Routing Group Seattle 2005 Cisco Systems, Inc. All rights re The following steps describe the process of routing group message passing. The numbers of the steps correspond to those in the figure. Step 1 Fred composes a message, addresses it to Joe, and sends it. Step 2 The Exchangel IS sends a message to the SMTP for delivery to a remote Exchange server. Step 3 The Exchangel SMTP performs a directory lookup in the Active Directory and finds the name of the remote...

Routing Group Message Passing and Directory Replication

Org Gollywood Productions Routing Group Seattle Routing Group Los Angeles Org Gollywood Productions Routing Group Seattle Routing Group Los Angeles Connecting multiple servers in multiple routing groups is very similar to a single routing group, but with a few exceptions. As the Exchange Administrator, you must manually set up routing group connectors between groups. You do this by establishing bridgehead servers in both routing groups and setting a cost for each route. If you have multiple...

Scheduling Backups

All rights re The Disaster Recovery Backup tool has a built-in scheduler that uses the Windows scheduling service. Before using the scheduler, make sure that you have completed a successful backup in regular interactive (manual) mode. This will ensure that the account in which you are logged in has the correct rights and that the location you are writing to is configured properly. To schedule a backup, select the Schedule Regular Backup item in the Options menu of the...

Session Initiation Protocol

Dispatch Phone And Radio Switch

The SIP integration uses a Cisco SIP proxy server to set up communication between the voice messaging ports on the Cisco Unity server and the appropriate endpoint (for example, a SIPenabled phone). The communications occur through an IP network (LAN, WAN, or Internet) to all SIP-enabled devices connected to it. The proxy server sends the following information with the calls forwarded in the SIP message The extension of the called party The reason for the forwarding call The extension of the...

Set Prompt Speed

The Set Prompt Speed utility is used to adjust the system prompts to make them play either slower or faster, depending on site preference. This is useful in those situations in which the customer feels that the Cisco Unity system is too slow. Speed can be increased up to 140 percent of default speed, or slowed down to 60 percent of default speed. As a precaution, the tool will prompt you for a location to back up the existing prompts. The Set Prompt Speed utility can only be on the Cisco Unity...

Set Record Format Utility

All rights reserved. UCSE v1.3 5-3 The Set Record Format utility allows you to choose any sound codec installed on the Cisco Unity server as a default recording format that Cisco Unity uses for all recordings. By default, the record format is set to 8 KB mu-law (codec G.711). G.711 or G.729 can be selected and sample rates can be adjusted. Remember that this affects all recordings on Cisco Unity. It is not possible to select specific formats for individual users,...

Set SW2 jumpers JP2JP7

All rights reserved. UCSE v1.3 1-7 The Intel Dialogic D 41EPCI, D 41JCT-LS, and D 41JCT-Euro voice cards are used for all circuit-based switches using DTMF or Simplified Message Desk Interface (SMDI) integration. These cards are all four-port digital signal processor (DSP) boards with four RJ-11 connectors. All of the boards in one system share the same interrupt request (IRQ) and base memory address. You will set SW2 switches to the off position and set jumpers JP2...

Set up Auto Attendant transfers optional

All rights reserved. Setting up digital networking is very simple. Once you make dial plan decisions, you can customize primary location objects on all Cisco Unity servers. Alternate extensions provide two benefits the ability to provide easy message access (automatic sign-in to a subscriber account) from telephones other than the subscriber primary extension, and an extension address that matches the one that other subscribers use to reach a subscriber on a networked...

Set up remote system for VPIM

All rights re Many of the steps necessary for setting up VPIM networking are similar to the steps for setting up digital and SMTP networking, including the installation of the Voice Connector for Exchange or the Interop Gateway for Domino. The steps are as follows Step 1 Make dial-plan decisions before implementing the system, which will result in an installation that has no conflicting IDs to confuse those searching for subscriber addresses. Step 2 Verify that there...

Set WAV Format

The Set WAV Format tool allows you to convert all the standing greetings and voice names on a Cisco Unity server to a selected WAV codec. You can choose from G.711 U-law, G.711 a-law, or G.729 Annex A. If a site has selected to change recording formats from G.711 (default) to G.729 Annex A, for example, you may want to use this tool to convert all standing greetings and voice names into G.729 Annex A. While Cisco Unity will convert from G.711 to G.729 Annex A (and vice versa) on the fly using...

Setting Up Bridge Networking

Make decisions on dial plan and gather information. Provide network connectivity between Exchange server with Voice Connector and Cisco Unity Bridge. Extend Active Directory schema for Bridge delivery locations. Install Voice Connector on Exchange 2000 partner server. Install Interop Gateway on selected Domino server. Create UOmni mailbox on Cisco Unity bridgehead server. Customize primary location object. Set addressing and search options. Set Bridge subscriber creation and synchronization...

SMTP Message Addressing

This topic describes how messages are transferred in an SMTP network. This topic describes how messages are transferred in an SMTP network. 2005 Cisco Systems, Inc. All rights reserved. Cisco Unity provides the following two methods for addressing messages to subscribers and to others who do not have mailboxes on the local Exchange network Blind addressing Allows subscribers on the local Cisco Unity server to send messages to subscribers on a remote Cisco Unity server, even though the recipient...

SQL Information Replication

All rights re Active Directory, a directory service built using Internet-standard technologies, is fully integrated with Exchange 2000. All Exchange directory information is stored within AD, which stores data for a large and customizable set of objects. Cisco Unity takes advantage of the ability of AD to be customized when it extends the AD schema. All domain controllers in a forest contain a copy of the same AD database. Once the initial directory is built, AD...

Summary Cont

Dual switch integration provides connectivity between Cisco Unity and either a PBX and Cisco CallManager. Cisco tests integrations that are supported with Cisco Unity. A port is a communications channel between Cisco Unity and call processing system. Each messaging port can be configured for up to five functions. On DTMF integrations, 25 of the ports should be set to Dial Out MWI for large group traffic only. On IP integrations, there should be one Dial Out MWI port for every 16 ports. 2005...

Summary

* DiRT can back up and restore a Cisco Unity database, including voice names, greetings, subscriber settings, etc., to an off-box network location. * On Exchange, you can back up messages and restore single subscriber's messages if desired. * Run DbWalker before initiating a backup to ensure a clean database. * Restore must be to a default Cisco Unity system of the same software version. 2005 Cisco Systems, Inc. All rights reserved. UCSE v1.3-5-18

Supported by TAC and documented

All rights reserved. UCSE v1.3 2-5 There may be circumstances when you will need to upgrade from Cisco Unity for Exchange to Cisco Unity for Domino. Customers in a Domino environment may have purchased Cisco Unity in a voice-mail-only configuration, awaiting the Cisco Unity Domino release so that they could gain the full benefits of unified messaging. A Cisco Unity voice-mail-only configuration is only supported in an Exchange environment. Although the upgrade...

Switch Configuration Editor

The Switch Configuration Editor allows you to edit specific integration information on the Cisco Unity server for the switch that the server is connected to. You can set data such as Message Waiting Indicator (MWI) on-off codes, the number of rings before Cisco Unity will answer an incoming call, delays or access codes needed for outdialing, and so forth. A field technician or support person with knowledge of the switch integration features uses this tool. You can break your integration with...

Sys Check Utility

All rights re The SysCheck tool is used to help troubleshoot difficulties when the Cisco Unity installation program is not able to complete due to missing rights and permissions. This is the same tool used by the setup application itself to determine if the account running Cisco Unity setup has all the rights necessary to complete the task. Running SysCheck directly will give more detailed information about the source of the failure and can assist in resolving the...

Task 1 Troubleshooting Delayed or Missing Messages

In this task, you will use proven problem isolation techniques to list the symptoms of problems with delayed or missing messages and apply diagnostic tools to solve the following problem You receive a call from your supervisor asking why you are not in the meeting. He tells you that he left you a message two hours ago stating the new time and place and asks that you hurry there now. While you are away in your meeting, your broker calls and leaves a message suggesting you sell certain stocks....