Unified Communications

Set WAV Format

The Set WAV Format tool allows you to convert all the standing greetings and voice names on a Cisco Unity server to a selected WAV codec. You can choose from G.711 U-law, G.711 a-law, or G.729 Annex A. If a site has selected to change recording formats from G.711 (default) to G.729 Annex A, for example, you may want to use this tool to convert all standing greetings and voice names into G.729 Annex A. While Cisco Unity will convert from G.711 to G.729 Annex A (and vice versa) on the fly using...

Voice Mail Ports

Cisco Voice Mail Port Configuration Back to Fmd ust voice Man Ports Cisco Voice Mail Port Wizard Dependency Records Cisco Voice Mail Port uiscouivii-vi l (vm) Registration Unknown IP Address Not Found Cisco Voice Mail Port Configuration Back to Fmd ust voice Man Ports Cisco Voice Mail Port Wizard Dependency Records Cisco Voice Mail Port uiscouivii-vi l (vm) Registration Unknown IP Address Not Found 2005 Cisco Systems, Inc. All rights reserved. UCSE v1.3 3-9 2005 Cisco Systems, Inc. All rights...

Configure Voice Mail Pilot

Voice Mail Pilot Number 8000 < None > Status insert completed Update I Delete Reset Devices Add a New Voice Mail Pilot Number Back to Find List Voice Mail Pilots Dependency Records Calling Search Space < None > W Make this the default Voice Mail Pilot for the system The voice-mail pilot number designates the directory number that you dial to access your voice messages. Cisco CallManager automatically dials the voice-messaging number when you press the Messages button on your phone. Each...

How Does an SMDI Integration Work

An SMDI integration usually uses an RS-232 cable to connect the voice-mail and telephone switch. The serial cable plugs into the voice processing system on one end and the telephone switch on the other end. This is also known as out-of-band signaling because the information about the call is carried on a different channel than the voice traffic. In contrast, an in-band DTMF solution carries the information about the call on the same port that carries the voice traffic. SMDI integrations using a...

How Does a PIMG Integration Work

All rights re The PIMG is an interface allowing Cisco Unity to connect to circuit-switched PBXs through digital phone lines. The PIMG box converts the digital information coming from the PBX to SIP which is passed to Cisco Unity. Although it seems very similar to a PBXLink integration, the main distinguishing factor is the ability to use the IP network to communicate with Cisco Unity, thereby eliminating the need for voice boards in the Cisco Unity. Eliminating the...

Quiz Answer Key

Relates to What Functions Do Voice Boards Perform Relates to What Functions Do Voice Boards Perform Q4) A Relates to installing and Configuring Voice Boards Relates to Intel Dialogic D 41EPCI, D 41JCT-LS, and D 41JCT-Euro Voice Boards Relates to Intel Dialogic D 120JCT-LS and D 120JCT-Euro Voice Boards Relates to Intel Dialogic D 240PCI-T1 Voice Board Relates to Brooktrout Technology TR114+P4L Voice Card Use the questions here to review what you learned in this module. The correct answers and...

Quiz Answer Key Cpv

Relates to What Upgrade Paths Are Possible to Cisco Unity 4.0(5) Relates to Upgrading from Cisco Unity 3.x(x) to Cisco Unity 4.0(5) for Exchange Relates to Upgrading from Cisco Unity 3.x for Exchange to Cisco Unity 4.0(5) for Domino Use the questions here to review what you learned in this module. The correct answers and solutions are found in the Module Self-Check Answer Key. Q1) The physical connection for the Cisco CallManager integration is a connection to which one of the following A)...

Quiz Answer Key Llz

Relates to Setting Up Bridge Networking Q3) C Relates to Setting up Bridge Networking Relates to Locations and Bridge Networking Relates to Bridge Networking and the Voice Connector Use the questions here to review what you learned in this module. The correct answers and solutions are found in the Module Self-Check Answer Key. Q1) In a digital networked Cisco Unity dialing domain, any subscriber can message any other subscriber in the organization by_and_. Q2) To connect to an Octel system,...

Uninstall Unity 3x and 4x

Remove subscriber information from mail users in directory I- Removing custom properties from mail users in Exchange directory I- Removing Unity objects from E change directory l Stopping all Unity and related services Unregistering Unity specific services l Unregistering Unity specific DLLs (this may take a minute) l Deleting Commserver directory from hard drive Removing Unity specific registry settings V Removing Unity short cuts and program groups V Removing Unity web directories V Removing...

Message Transfer and Directory Replication

The high-level, conceptual diagram in the figure illustrates the connection between two Cisco Unity servers installed on a corporate network. The specific e-mail backend servers are not an issue at this level. The Directory contains information about all the mail users in the company, and the mail store, or e-mail servers, allow users to gain access to their messages, monitor their mailbox, leave messages, and so on. As long as the company has a single directory for all of its employees, you...

Locations and SMTP Networking

New York Unity SMTP Delivery Location Location objects are key items in digital networking. When you install Cisco Unity, a single default location referred to as the primary location object is created. As subscribers are added to Cisco Unity, they become members of this default location. The Cisco Unity Administrator allows you to create additional location objects that represent other messaging servers, including Cisco Unity. If you are in the same Active Directory forest, there is no need to...

Allows the preservation of the Cisco Unityspecific attributes so that the mail is handled as a voice mail

All rights reserved. UCSE v1.3 4-11 Cisco Unity makes use of the standard Exchange SMTP Connector to provide messaging among Cisco Unity servers that access separate directories, and to individuals who do not use Cisco Unity. In Exchange 5.5, the SMTP Connector is called the Internet Mail Service. The SMTP Connector provides the ability to send and receive messages through the Internet to computers that support SMTP, which means that messages can be sent to both...

Objectives Olc

Upon completing this lesson, you will be able to select and describe the appropriate tool for setting traces and logging debug information. This ability includes being able to meet these objectives Describe and be able to use the Database Walker utility Describe and be able to use the diagnostic traces available Describe and be able to use the SysCheck utility Describe and be able to use CUPID Describe and be able to use the Directory Access Diagnostics Describe and be able to use the Cisco...

Intersite Message Passing and Directory Replication in Exchange

This topic describes how intersite messaging assures that messages are delivered to the correct server. Intersite Message Passing and Directory Replication in Exchange 5.5 Org Gollywood Productions Site Seattle Site Los Angeles Org Gollywood Productions Site Seattle Site Los Angeles Within sites, all directory services communicate with each other directly, about five minutes after a change, to keep the Exchange directory up to date. Connecting multiple servers in multiple sites is very similar...

Cisco Unity for Exchange Architecture

Message Store , M'< Lrosoft c n Active Directory or higher Connector Exchange Microsoft 2000 2003 Message Internet Information _Store__Server (IIS) 2005 Cisco Systems, Inc. All rights re At the base of any Cisco Unity system is the hardware. Cisco sells Cisco Unity on several platforms, which were discussed in the Unified Communications Server Hardware module. Cisco Unity runs on a Microsoft Windows 2000 Server (or Enterprise) operating system. Cisco Unity uses the Windows 2000 Active...

Codec Checker

C 1JCMWtS TYMSIIMirtFfet EAi*Ar u& IJV- OOOsdT E riw C MIi mSB ertSlieain 5 flH vr r OOQyJbOd*vv C VCqmm fMeASlfHiTi F*'. 'S Jtn* 00fl*iMi w 2005 Cisco Systems, Inc. All rights reserved. UCSE v1.3 5-6 2005 Cisco Systems, Inc. All rights reserved. UCSE v1.3 5-6 Cisco Unity supports recording prompts and voice names in various codecs and ships the standard prompt set in G.711 and G.729 Annex A formats. After successive upgrades, prompt set applications, codec changes, and so on, it can be...

Restoring to an Exchange Based System

If the Exchange mail store is damaged, ensure that all new AD accounts are mail-enabled and delete AD accounts that point to invalid mail stores before DiRT restore. Subscriber Message Backup and Restore - Use with smaller voice-mail-only systems, much drive space needed. - Can restore individual subscriber messages. - ExMerge must see hidden mailboxes to backup and restore messages. - Commas in organization causes problems. - Mailbox creation by DiRT could lag, so ExMerge does not have a...

Cisco Unity License Viewer

*f i unit y licensing - Cisco Unity Licensing1',Effect i ve licenses 1 Expiration Name in license files jl Message recording full length 2005 Cisco Systems, Inc. All rights reserved. UCSE v1.3 5-7 The License Viewer utility is a handy way to see the current licenses for your Cisco Unity system. FLEXlm licensing controls many aspects of your Cisco Unity configuration, such as how many languages you are allowed, voice ports, text-to-speech sessions, and so on. If you try to install a new feature...

Cisco Unity Bridge

Cisco Unity coupled with Cisco Unity Bridge is a messaging server combination capable of helping an organization manage the transition from older telephone equipment to a converged IP network. Cisco Unity is integrated with two switches a circuit-switched (legacy) PBX and a Cisco CallManager, and can manage voice-mail accounts for subscribers with either IP telephones or standard single-line extensions attached to the circuit-switched PBX. In addition, through the analog lines that connect the...

Client Software for Cisco Unity for Exchange

All rights re So far this lesson has described the software required on the Cisco Unity server. The lesson will now describe the client or end-user workstation. Cisco Unity ViewMail for Outlook (VMO) is a special form in Outlook that has a set of control buttons. With these control buttons, you can listen to, send, reply to, and forward voice messages. VMO can be used with Outlook 98, Outlook 2000, and Outlook XP. VMO cannot be used with Outlook Express or Outlook Web...

Unity Diagnostic Viewer

L5 Ti.r*i Ifl Ert-r Orf.itfi mX-d H 12 irticd 1T12 ErtwrS Dtriflj CfMflCflDri CtHIi 1 irttMd - n JE,*pre--J. ow> rrv.j i.Pqed& Kti nM 1 rhMdlTI EiilntiCAtfrEwch Mut CS.IM 12 rhud iTUjEs s a jmtoi G*U ji p5_0k 2005 Cisco Systems, Inc. All rights reserved. UCSE v1.3-5-11 The Cisco Unity Diagnostic Viewer (UDV) is a utility for viewing the output from Cisco Unity diagnostics. This tool allows you to filter out extraneous diagnostics that may not be relevant to the problem being investigated....

How Does Failover Work

Both primary and secondary servers have Cisco Unity running. Primary server is active (answering calls, taking messages, sending message notification, turning MWIs on and off) Secondary server is inactive (Cisco Unity is running, but not performing any voice messaging functions) If primary fails, secondary automatically becomes active. Failback occurs either automatically or manually. 2005 Cisco Systems, Inc. All rights reserved. UCSE v1.3 5-6 Failover works through a combination of keep-alive...

VPIM Message Addressing

This topic describes how messages are addressed in a VPIM network. This topic describes how messages are addressed in a VPIM network. 2005 Cisco Systems, Inc. All rights reserved. Cisco Unity provides the following ways to address messages to individuals by using a VPIM-compliant voice messaging system Blind addressing Blind addressing allows Cisco Unity to send messages without having specific information about the recipients on the remote voice messaging system (such as their names and...