Call Transfer
This topic describes the Cisco CME transfer commands.
Transferring a caller to another directory number is a very common occurrence in the enterprise. The person on the IP phone can initiate a transfer by using the functions displayed on the IP phone display. To transfer a caller the user can initiate the transfer by pressing the "Trnsfer" softkey button and dialing the number that the call will be transferred to.
Depending on the configuration deployed on the Cisco CME system the call will either be blindly transferred or transferred with a consultation first. A blind transferred occurs when the transferor does not know if the extension that the call was transferred to will answer the call. The extension may be busy, ring no answer, or the extension may be answered. A consultative transfer differs in that the transferor is connected to the transfer target extension and then if satisfied finalizes the transfer which will connect the caller and the transfer target together.
Call Transfer Commands
Post a comment