About the Technical Reviewers
Mark Gallo is a technical manager with America Online, where he leads a group of engineers responsible for the design and deployment of the domestic corporate intranet. His network certifications include Cisco CCNP and Cisco CCDP. He has led several engineering groups responsible for designing and implementing enterprise LANs and international IP networks. He has a BS in electrical engineering from the University of Pittsburgh. Mark resides in northern Virginia with his wife, Betsy, and son, Paul.
David Lovell is an educational specialist at Cisco Systems, Inc., where he designs, develops, and delivers training on CIPT networks. David is experienced in design and implementation of IP telephony systems and has been instructing students for eight years, four of which have focused solely on IP telephony.
Anne Smith is a technical writer in the CallManager engineering group at Cisco Systems. She has written technical documentation for the Cisco IP Telephony solution since CallManager release 2.0 and was part of the Selsius Systems acquisition in 1998. Anne writes internal and external documents for CallManager, IP phones, and other Cisco IP Telephony products. She is a co-author of Cisco CallManager Fundamentals (ISBN: 1 -58705-008-0), Developing Cisco IP Phone Services (ISBN: 1-58705-060-9), and Troubleshooting Cisco IP Telephony (ISBN: 1-58705-075-7), all from Cisco Press.
Continue reading here: Introduction
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