Integrating your voice and data networks is beneficial in many ways. Your costs are reduced due to a single support structure and per-minute, long-distance charges. Also, new applications such as ICW and V2L enable service providers to charge more per subscriber and to differentiate themselves from other service providers.
Call centers offer a great opportunity for voice and data network integration, in that they enable faster customer service. This adds to the call center operator's bottom line and enables applications such as Web line and data/voice collaboration.
Was this article helpful?