The following steps describe how to test the basic connectivity and setup of a CiscoWorks installation. Perform these steps first when presented with a CiscoWorks-related problem:
Step 1 Begin by testing IP connectivity. From the UNIX workstation, try to ping the router's IP address. If the ping is unsuccessful, make sure that IP routing is properly enabled and is functioning normally. For detailed information about troubleshooting IP routing problems, see Chapter 7, "Troubleshooting TCP/IP."
Step 2 Try to ping the device by its name as well as by its IP address. If you can ping the device by its IP address but not by its resolved name, there is a name resolution problem. Consult your system administrator for assistance in resolving the problem.
Step 3 Open a Telnet session to the router. Enter the show running-config privileged exec command to view the router configuration. Check whether there is an snmp-server community string rw command entry in the configuration.
If the command is not present, configure the router with the snmp-server community command. If the command is present, make sure that the rw (read-write) keyword, not the ro (read only) keyword, is specified.
For complete information on the use of the snmp-server community command, refer to the Cisco IOS ConGguration Fundamentals Configuration Guide and ConGguration Fundamentals Command Reference.
Step 4 On the management station, check for the proper community string command on the base platform (CiscoWorks obtains community string information from the base platform). On Netview/6000 and HP OpenView, choose Options, SNMP Configuration, and check community for the device. On SunNetManager, choose Properties and check community for the device. The community name configured on the router (with the snmp-server community command) and that configured on the management station should be the same.
Step 5 Try a Management Information Base (MIB) browse of the device from the base platform. On Netview/6000, choose Tools, MIB-Browser, SNMP. On HP OpenView, choose Monitor, MIB Values, Browse MIB: SNMP. On SunNetManager, choose the device and then select a Quick Dump of SNMP.
If MIB values are not returned for the device, check the documentation for your base platform and re-check the snmp-server information in the router.
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