Possible Problems

Solution

Missing arap network command entry

AppleTalk routing is not enabled on the appropriate interfaces

Modem, serial line, or hardware problems

Step 1 Use the show running-config privileged exec command to view the router configuration. If you are running Cisco IOS Release 10.2 or later, look for an arap network global configuration command entry.

Step 2 Configure the arap network global configuration command to enable ARA on the router or access server. The syntax for the arap network command is as follows:

arap network [network-number] [zone-name] Syntax Description:

• network-number—(Optional) The AppleTalk network number. The network number must be unique on your AppleTalk network. This network is where all ARAP1 users appear when they dial in to the network.

• zone-name—(Optional) The AppleTalk zone name.

Step 1 Use the show apple interfaces exec command to determine whether interfaces are operational and whether AppleTalk routing is enabled on the correct interfaces.

Step 2 If AppleTalk routing is not enabled on the proper interfaces, enable it where appropriate. Refer to the Cisco IOS Network Protocols Configuration Guide, Part 1 for detailed information on configuring an interface for AppleTalk routing.

For serial line troubleshooting information, see Chapter 15, "Troubleshooting Serial Line Problems." For modem troubleshooting information, see Chapter 16, "Troubleshooting Dialin Connections." For hardware troubleshooting information, see Chapter 3, "Troubleshooting Hardware and Booting Problems."

1 ARAP = AppleTalk Remote Access Protocol

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