Qa

As mentioned in the introduction, you have two choices for review questions. The questions that follow give you a bigger challenge than the exam because they use an open-ended question format. By reviewing now with this more difficult question format, you can exercise your memory better and prove your conceptual and factual knowledge of this chapter. You can find the answers to these questions in Appendix A.

For more practice with exam-like question formats, including questions that use a router simulator and multiple choice format, use the exam engine on the CD.

1. What are the stages of the general troubleshooting process?

2. What do you do in the first stage of the troubleshooting process?

3. What do you do in the second stage of the troubleshooting process?

4. What do you do in the third stage of the troubleshooting process?

5. True or false: You should establish a policy for each stage of the troubleshooting process.

6. True or false: You have not truly isolated the problem until you have identified a single problem or a set of related problems.

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