As mentioned in the introduction, you have two choices for review questions. The questions that follow give you a bigger challenge than the exam because they use an open-ended question format. By reviewing now with this more difficult question format, you can exercise your memory better and prove your conceptual and factual knowledge of this chapter. You can find the answers to these questions in Appendix A.

For more practice with exam-like question formats, including questions that use a router simulator and multiple choice format, use the exam engine on the CD.

1. What is the first stage in the general troubleshooting process, and why is it important and useful?

2. What three categories can the Gathering Symptoms process be broken into?

3. What are the five stages of the Gathering Network Symptoms process?

4. Provide three Cisco IOS show commands for gathering network symptoms.

5. Provide three Cisco IOS diagnostic and troubleshooting commands for gathering network symptoms (No show or debug commands).

6. Provide at least four guidelines for gathering symptoms for a user's hardware or software.

7. List at least four general questions you can ask a user during the process of gathering user symptoms.

8. What are the four stages in the process of gathering symptoms from an end system?

9. What Windows command identifies the path a packet takes through the network? What is the Mac/UNIX counterpart for this command?

10. What Windows command displays information relating to the IP configuration of the end system?

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