The two major benefits of a convergence initiative are the rapid introduction of business-impacting voice technologies into an organization, and the ultimate result of a fortified, highly resilient, and secure network with new processes for managing high-availability for all network-based solutions.
New applications are going to be an absolute requirement for IP telephony to truly become a mainstream, business-impacting technology. As stated at the end of Chapter 1, "Haven't We Been Here Before?," convergence is all about change. Let's revisit this concept, because this is the litmus test for companies looking at convergence and IP telephony.
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