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The true test of IP telephony is this: How has IP telephony changed the way your company conducts business?

The bottom line: Convergence is all about change, and your organization might put up a fight against convergence. There are factions within every organization that inherently fight against change.

The manager responsible for mission-critical operations has been known to resist IP telephony for fear of introducing the unknown into the equation. In reality, this person cannot be blamed for resisting change because he will be held responsible for up-time and ongoing availability. Asking him to embrace and implement a new technology, such as IP telephony, is somewhat far-fetched (especially considering the horror stories proliferated by many publications regarding IPT in recent years).

Equally, the telecom manager has been known to resist IP telephony for fear of the abrupt end to a career. After all, it will mean IP clients and IP applications running on an IP network, obeying the rules of the IP network, managed by IP management platforms. What is overlooked here is that although these are indeed IP clients and applications, they are also voice clients and applications. If nothing else, the last three to four years have shown that the role of the telecom department becomes even more critical with IP telephony. Yet, on the surface, it does not seem so.

The end users, who have seen the same telephone on their desktop for likely the last decade, may certainly resist a new instrument unless new capabilities are introduced at the same time. Asking employees to learn how to use a new phone, and potentially a new voice messaging solution, are not tasks that organizations take lightly.

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