If convergence is about change, how is an IP telephony deployment going to change the way you conduct business? Change is often viewed from a negative perspective, but what if IP telephony could introduce positive change into your organization? How can IPT change the profitability of a business unit? How can it enhance customer satisfaction? How can you open new models of revenue generation with this technology? Isn't it true that the reason organizations deploy new technologies is to drive new efficiencies, which lead to business impact in critical areas? More than anything else, that is the goal of IP telephony.
As an enabler to a change strategy in your organization, this technology can drive new business productivity, change your profitability model, enhance existing business processes... or it can be a new telephone system. An organization's view of IPT will absolutely enhance, or limit, its impact on that organization.
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