Just as teamwork within organizations yields the benefits of multiple points of view and leverages the strengths of each individual to optimize decisions and the creation of good ideas, so too, integration both internally and externally to a business can improve the ability to compete successfully and to generate revenue.

Integration with other organizations, suppliers, partners, and customers generates business benefits. The more integrated an organization is, the higher the financial benefits will be. In this section, you learned about external integration and the four levels of integration. You also learned how the integration of processes and technology relates to increased financial performance and improved customer value.

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