Business Process Management

In this section, you will examine what a business process is, why it is important, and what the key considerations are for implementing business process management in your organization.

You will investigate two things:

■ The value of business process management

■ The DMAIC method of business process management

Business process management has become a central focus for automation in the past couple of years. The reason for this has to do with the sophistication that IT has achieved by integrating technology into the business. A few years ago, IT management technology was concerned with the management of networked applications. It was not long before business leaders noticed that this kind of infrastructure management could also be applied to the management of business processes. At that point, infrastructure management systems began to become aware of the business process.

Automation of business process management is only possible, of course, if business processes can be rationalized and managed in a formal way. Although you can address business process management in several ways, this section looks at it in a way that is consistent with Six Sigma process improvement approaches. This will include a review of business process management principles and will apply a Six Sigma approach called DMAIC to the analysis and improvement of such processes.

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