Employees can improve their productivity by taking advantage of powerful call management capabilities. Users can make a call from a desk phone using a visual directory or use a softphone on a laptop to click-to-dial from an instant-messaging contacts list. Users can easily add capabilities to the communication, such as adding a voice call to an instant messaging session or converting to a multiperson web conference to share documents.
Visual screen "pops" can alert people to incoming calls and, by integrating with the corporate directory, display their standard directory information.
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