Hold Reversion

When a call is put on hold with the Hold softkey and the duration exceeds the holdreversion timeout limit, CUCM generates alerts to the phone to remind the user to handle the call. Hold reversion is illustrated in Figure 16-8.

Figure 16-8 Hold Reversion

CUCM (D A Calls C

Figure 16-8 Hold Reversion

CUCM (D A Calls C

Initial Call ----Hold Reversion -Second Call

Initial Call ----Hold Reversion -Second Call

The types of alerts that are generated at the phone for reverted calls depend on the capabilities of the phone device. CUCM provides the following alerts when the Hold Reversion feature activates, depending on the capabilities of the phone and the firmware release that is installed:

■ The phone rings once or beeps once.

■ The status line briefly displays "Hold Reversion" for the reverted call at the user phone.

■ The LED next to the line button flashes continuously on the phone handset, like other alerting operations.

■ A "wobbling" handset icon displays for a reverted call.

Two timers in CUCM specify the alert operations for hold reversion:

■ The Hold Reversion Duration timer specifies the wait time before a reverted call alert gets issued to the phone of the holding party.

■ The Hold Reversion Notification Interval timer specifies the frequency of the periodic reminder alerts to the holding party phone.

A Hold Reversion Duration timer setting of 20 and a Hold Reversion Notification Interval timer setting of 30 means that CUCM will issue the first alert after 20 seconds and a reminder alert every 30 seconds thereafter.

You can configure hold reversion cluster-wide, as shown in Figure 16-9. Change the Hold Reversion Duration timer in the Service Parameters window to a value greater than 0. If the default system setting for reminder alerts is not desired, configure the Hold Reversion Notification Interval timer in the Service Parameters window. The default value specifies 30 seconds.

Figure 16-9 Cluster-Wide Hold Reversion Configuration

Figure 16-9 Cluster-Wide Hold Reversion Configuration

To disable hold reversion for a line when the system setting is enabled, enter a value of 0 for the Hold Reversion Duration timer in the Directory Number Configuration window. If the field is left empty, CUCM uses the cluster timer setting.

To enable hold reversion for a line when the system setting is disabled, set the Hold Reversion Duration timer in the Directory Number Configuration window to a value greater than 0.

To enable reminder alerts, configure the Hold Reversion Notification Interval timer to a value greater than 0 in the same window or leave it blank to use the cluster setting.

To configure hold reversion timer settings that differ from the cluster settings when hold reversion is enabled, enter different values for the hold reversion timers in the Directory Number Configuration window.

Figure 16-10 shows the hold reversion DN configuration.

Figure 16-10 Hold Reversion Directory Number Configuration

Figure 16-10 Hold Reversion Directory Number Configuration

Call-focus priority specifies whether an incoming call or reverted call has priority. Incoming calls have priority by default.

An administrator configures the Reverted Call Focus Priority setting for a device pool, which is then assigned to a phone in CUCM Administration. The focus priority for the device pool that is associated with the phone applies to reverted and incoming calls that appear on the same line or on different lines on the phone device.

A priority value of Default means that incoming calls have priority. A priority value of Highest means that reverted calls have priority. The reverted call focus is configured at the device pool level, as illustrated in Figure 16-11.

Figure 16-11 Reverted Call Focus Priority

-Device Pool Settings-

Device Pool Name* |Default

Cisco Unified Communications Manager Group* | Gefault Calling Search Space for Auto-registration | < None Reverted Call Focus Priority | Default

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Responses

  • Hildigrim
    Is hold reversion a system wide feature cisco?
    2 years ago
  • cipriano
    What is extra hold reversion resistant use for?
    9 months ago
  • Yusef Abel
    How to deactivate hold reversion?
    7 months ago

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