Upon completing this chapter, you will be able to describe and configure Cisco Unified Communications Manager (CUCM) user features and meet these objectives:
■ Explain CUCM user features.
■ Describe call park and directed call park.
■ Describe call pickup and hold reversion.
■ Describe DND, intercom, and Cisco Call Back.
■ Describe barge and privacy.
■ Describe user web pages.
■ Describe IP phone services.
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