Chapter Objectives

Upon completing this chapter, you will be able to describe and configure Cisco Unified Communications Manager (CUCM) user features and meet these objectives:

■ Explain CUCM user features.

■ Describe call park and directed call park.

■ Describe call pickup and hold reversion.

■ Describe DND, intercom, and Cisco Call Back.

■ Describe barge and privacy.

■ Describe user web pages.

■ Describe IP phone services.

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